Customer Service Sales
Resume:
San Jose, CA *****
Home: 1-408-***-****
Cell: 1-408-***-**** e-mail: *******************@*****.***
Maria Esther Ramirez
Objective
To work for a company in which I am able to use my skills.
Experience
Infinity Staffing (Temp Agency) Hollister, CA 12-09-13 – Present
Membership Coordinator at Rosicrucian Museum
Review and approve online membership applications
Answer membership phone calls & emails
Receive and Process member payments
Mail A/P checks.
Process incoming mail
Reply to requests made on line
Run different types of Daily Reports for Management
Administrator for Infusionsoft System
ADT Security Services Pleasanton, CA Feb 1992 – Feb 2012
Federal Systems Sales Support Specialist
Provided account administration and customer service for existing federal customers
Received, Review and Verify Customers Orders for booking
Entered orders into a CRM
Followed up with emails and phone calls
Entered leads into the system and followed up with them as well
Worked daily with customers and off-site sales staff to prepare Renewal Proposals for Annual Service Agreements
Process Purchase Orders to be entered into the Administration System
Worked closely with Accounts Receivable to Resolve issues and answered customers questions
Prepared Contract Rider Agreements to existing customers
Maintained the Quotes Log, Purchase Orders, Received Log, Back orders Log and Processed Booking Packages Log
Prepared all paperwork necessary for cancellation of the accounts
Administered mass-marketing programs to existing customer base
Commercial Sales Coordinator
Retrieve Sales Lead from the Telemar System and Distribute to Bay Area Sales Managers (San Bruno and Pleasanton Branch).
Book all Commercial and Small Business job in the Administration System and making sure all the SOX policies were follow.
Assist Sales Reps with questions they may have regarding current accounts using the access and knowledge I have on Carms, Admin, Mastermind systems to better help their customers.
Administration Coordinator
Accounts Payable (Prepared invoices to go out to managers for reviewed, when reviewed and approved, I would input in the system for payment
Petty Cash Custodian
Payroll (Input time cards for San Jose and Santa Cruz Branch, review payroll registers before distribution of paychecks to Managers and handle payroll issues and prepare one time payments)
Human Resources Coordinator (Responsible for Personnel files, OSHA Log, Vehicle Accident Logs, I-9 Logs, Alarm Agent Cards, Orientation to new employees, processed new hire paperwork as well as termination paperwork, Liaison between managers and employees to make sure all the policies were followed and everybody was treated equally
Ordered all office supplies and responsible of making sure all the office machines were in good working conditions
Customer Service Representative
Ordered supplies
Administered mass-marketing programs to existing customer base
Received and Processed vendor payments
Coordinated Trainings
Handled calendaring within an internal database
Helped customers with questions with their accounts
Worked with existing customer base
Worked on Renewals for Annual Service Agreements
Prepared Rider Agreements for existing customers
Provided overall account administration for existing customers
Tripled division revenues for each sales associate
Expanded sales to include mass-market accounts
Administered mass-marketing programs to existing customer base
Account Receivable Representative
Collecting all Accounts Receivables for the branch also helped in the Region Collections Efforts.
Maintained Wells Fargo San Jose Branch in the top 10 branches for two years in a row, 1995 and 1996. In 1997 I helped with collections efforts and made it to #1 Branch.
Accounting Clerk
Assisted in paying all invoices and matching them up with the Purchase Orders.
Responsible for Petty Cash Disbursements.
Issue and closed Purchase Orders
Communicated with vendors on any issues.
Also entered all the time cards of the employees in the Payroll System.
Sales Clerk
* Assisted in Proposals preparations for Commercial Sales Reps
* Booked all contracts in the Administration System.
* Maintained a Lead Log and distributed as necessary.
* Helped Sales Reps with questions regarding the current accounts.
Cancellations Coordinator
Prepared all paperwork necessary for cancellation of the accounts.
Sent Confirmation letters to the customers acknowledging their cancellation request and communicating if any on their Balance of Contract.
Maintain a Dismantlement Log and Resale Log.
Education
Graduated in Business Computers and Office Systems at Technical Training Center.
Proficient at:
10 key, type 50 wpm, MS Excel, MS Word, MS PowerPoint, Outlook, Adobe, Oracle, Gnosis, Infusionsoft.
Bi-lingual
Fluent in Spanish.
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