Management Manager

Shilpi Varshney

*** ***** *** **, *** ***, Bellevue, WA 98004

Cell: +1-415-***-****:**************@*****.***

Summary

7+ years of experience with exposure to Consulting, Business Analysis, Product Management, Program Management, Business Development, Market Research & Software Development; Currently working with Communication and Technology Business Consulting team of Cognizant Technology Solutions in the area of Shipping, Logistics and eCommerce

Experience in working with executive management, business process owners, architects, techno-functional users and software development teams

Experience in leading design & development of High volume, large scale ecommerce applications with deep understanding of entire software development life cycle, Agile system development lifecycle management, process re-engineering, new product development, application support, project management and training

Experience of leading project involving teams spread across functionally and geographies like China, Europe, India and US

Highlights

Functional/Business Analysis

Requirements Management

Business/IT process consulting

Business Development

Data Analysis

Market Research

Product Management

Program Management

Agile & Scrum system development

Process re-engineering

Accomplishments

Professional Accomplishments

Received cognizant internal awards for flawless execution of projects done with Carrefour:“Consulting Excellence” and “Dream Team”

Received “Certificate of Excellence” from the senior management of GE Money for outstanding performance in improving their system productivity

Academic Accomplishments

Gold Medalist, MBA(Information System& Marketing), MDI, Gurgaon

Gold Medalist, Bachelor of Technology (Computer), ZHCET, AMU

Skills

Good understanding of Data base management tools MS SQL, MS Access

Strong understanding of MS Office tools: Powerpoint, Excel, Word, Visio

Working knowledge of programming languages like C, C++, .Net, C#, ASP, VB, Java and

Working knowledge of Business Process management tool like Cordys

Hands-on experience of Retail IT ERP System Raymark and Peoplesoft

Work Experience

Cognizant Technology Solutions May 2010 to Current

Consultant- Communications & Technology

Product/Program Manager, Shipping Tool Carrier Integration, eBay APAC Shipping Seattle, WA, US

Product Manager for eBay APAC Shipping platform addressing corridors out of Greater China

Lead programs to integrate multiple shipping carriers onto eBay Shipping Platform to launch an economically viable and high quality shipping solution for eBay sellers

Lead Market and User Experience research efforts

Develop product feature requirements with the help of UX designers and engineers

Develop strategy for integration with carriers and partners

Document functional requirements of the platform; creating and maintaining the Product Requirements Document

Review designs, test plans and code to ensure high quality in the areas of performance, maintainability, data accuracy and quality

Triage project development issues based on severity, assigning resources to resolve and managing communications

Plan and support appropriate release management strategies and operational support transitions

Work closely with other Product Managers, Architects and Engineers to both understand and influence the platform architecture and feature roadmap to support business objectives and the global rollout schedule

Lead cross-functional resources inside of the Platform team and throughout eBay to implement the solution

Understand the business requirements and constraints of internal and external partners to propose how the platform ought to be configured

Manage platform requirements, risks, and issues, and identify risk mitigation strategies

Set up standardized specification for Carrier workflow integration, tracking and invoicing

Actively involved in discussions with technical team to design APIs, write API specifications and work with carriers to have streamline integration

Lead SCRUM meetings with team to track overall project timelines and deliverables

Consultant- Retail

Product Manager, Retail mobile e-commerce application, Kohl.com Milpitas, CA, US

Analyzed and documented all features present on Kohl’s website, conducted competitor’s analysis and prioritized features in terms of their feasibility to implement in tablet website

Owned and participated as Product manager in enhancement of Gift Registry, implementation of different kinds of Offers for Kohl’s across channels using Agile methodology with an objective to increase sales and improve customer experience

Worked with Creative team to identify the changes in screens for all channels and help them create new wires

Other responsibilities included effort estimation, Sprint Planning, Functional Documentation, Functional Validation, Liaison between Business & Development teams

Business Analyst, Point of Sale (POS) Payment Integration, Levi’s San Francisco, CA, US

Owned and participated in POS Payment Integration that led to reduction in transaction processing time and improved sales audit/financial reconciliations

Responsible for Project management, Requirements Management, Business Process Documentation,Vendor Evaluation/Selection through RFIs, Functional Validation, Working with QA team to write and review test cases, Involvement in Infrastructure setup, Vendor solution walkthrough and documentation, Business user training on vendor solutions

Documented as-is and to-be processes and determined the gap analysis for system impacts and process improvement

Business System Analyst, POS Data Quality Analysis, Levi’s San Francisco, CA, US

Data Analysis evaluating the POS data flow through different business applications to improve the POS data quality, forecasting and reporting capability

Liaison between delivery team and client business team distributed across geographies like India, US, Europe

Led team of 5 members at offshore responsible for doing manual tracking and validation of data feeds received

Responsible for capturing the data flow and transformation between different touchpoints, review ETL processes and SQL procedures, understanding database specifications and guide technical team to create mini clearinghouse and document the complete Data Quality Analysis designed as part of the project

Created a repeatable process framework/document at the end of project detailing each and every step in detail required to conduct Data Quality analysis for other geographies and POS systems

Business Analyst, New channel establishment, Levi’s San Francisco, CA, US

Created standard IT infrastructure required to enable the successful operation of first store with differentiated product assortment & pricing strategy

Involved in Requirements Management, Impact Analysis, Business Process Documentation, Planning and User Acceptance Testing

Single point of contact for Merchandising, Order Management, HR, Retail Accounting & Inventory, Store Operations team during the engagement

Responsible for updating business and Functional documentation to include the true and latest representation of processes and systems in the areas of Merchandising, Order Management, HR, Retail Accounting & Inventory, Store Operations

Business Analyst, International e-commerce Expansion, Levi’s Hyderabad, AP, India

Feasibility Analysis for international expansion of ecommerce business at Levi’s and shared recommendations

Evaluated Levi’s e-commerce channel through home-grown framework, identified gaps and recommended solution to expand its ecommerce presence in Canada

Documented complete feature comparative analysis and shared with VP who was responsible for presenting our findings to client

Product/Project Manager, HRIS, Supplier Negotiation & Task Management, Carrefour Hyderabad, AP, India

Lead a team of 14 members responsible for development, testing and rollout of multiple IT Systems

Responsibilities included effort estimation, requirement management, project management, program rollout, application demo, client business user training, user interface design and functional validation of solution

Prepared business requirement document, Functional specification document, user stories for all scenarios and application.

Conducted user stories and requirements walkthrough with development and QA team, prepared demo solution using excel to help development team understand the complicated formulae involved in Negotiation too

Consultant- Consumer Goods

Retail Consultant, Supply Chain KPI analysis, Dean Foods Hyderabad, AP, India

Assessed supply chain performance to find gaps and possible opportunity for consulting team

Recommended a new set of KPIs to be implemented and presented final study to internal stakeholders

Functional Lead, Transition of commissioning application, Avon, Brazil Chennai, TN, India

Led the project to structure the process, prepared multiple business related documents including application handbook for future use and owned all review meetings conducted with client representative

Prepared application Functional document capturing all user flows, reporting and application Functionalities

Retail Consultant, Thought Leadership Initiatives

Prepared frameworks evaluating search and navigation features for ecommerce retailers, assessing Sales & Operations planning and Demand Planning process for Consumer Goods players

Developed search and navigation evaluation framework to prepare Info graphics highlighting trends and key features used by top retailers

Retail Consultant, Business Development

Participated in development of Functional point of view, solution development, building project proposals for number of RFPs/RFIs, building marketing collaterals, thought papers, newsletters and case studies

Owned and contributed in multiple presentations to be presented at CXO level for different retail clients

Assisted project managers and account managers in effort estimation, writing SoWs, identifying possible opportunities and then presenting company’s solutions to clients

Asst. Systems Engineer June 2006 to June 2008

Lead, Tata Consultancy Services Kolkata, WB, India

Assumed role of coordinator-Offshore team and client. Single point of contact for all client interactions

Led a team of 3 members responsible for delivery of client requirements

Developed a knowledge repository tool and facilitated induction training program for new team members

Education

MBA: Information Systems and Marketing, 2010

MDI – Gurgaon, Haryana, India

B.Tech: Computer Science, 2006

AMU – Aligarh, UP, India

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