Sales Customer Service
Resume:
JAN EILEEN HACKNEY
Austin, TX 78665
***.**********@*****.***
CAREER OBJECTIVE:
Energetic Sales Consultant with expertise in communicating, researching and educating clients. Seeking a similar role to produce immediate growth contribution to a rewarding company.
CAREER SUMMARY
Sales professional offering extensive and successful experience promoting multiple products and services. Emphasis on competitive analysis, project management and team leadership.
SKILLS SUMMARY
Excel MS Office Outlook
Team Building Consultative Selling Sales Management
Training/Coaching Workload Management Channel Selling
Negotiating CRM Design & Marketing Communication
PROFESSIONAL EXPERIENCE
EVO International Platinum Services Group
Business Consultant (June 2015 - present)
B2B specialist assisting merchants with Payroll, E-Commerce, Mobile Commerce, Merchant Services, Marketing Solutions, POS and Hardware.
Set-up appointments with potential merchants
●Submit merchants statements and cost analysis for review
●Install software, hardware, reprogram credit card terminal
Cord Blood Systems Tucson, AZ
Senior Cord Blood Education Specialist (2010 -4/2015)
Clinical Sales Representative (2007 - 2010)
Managed 400-1000 client leads generated by Marketing.
Educated expecting parents on the benefits of regenerative and transplant medicine for specific illnesses.
●Submitted daily sales reports that monitored statistics and trends.
●Analyzed team individual statistics; prepared reports, devise and implemented incentive programs to improve stats while maintaining QA.
●Certified in Action Selling Sales sales force program.
●Process Excellence consultant
●Leadership Mentor for direct sales in Tucson, AZ.
Intuit INC Tucson, AZ
Software Specialist- Small Business (2002 – 2007)
Reseller Channel Sales Consultant (2005 - 2007)
●Business to Business solutions selling of QuickBooks Basic, Premier and Enterprise Solutions versions.
●Cross sold payroll services and merchant processing solutions.
●Covered accounts from Intuits Business Solutions Group
● Implanted Point of Sale software, product technical support, merchant services and online accounting software.
●Investigated and resolved complaints through grievance process.
●Certified Pro 3, Spin Selling, Moment of Truth sales programs, to increase revenue, protected margins and improve sales culture.
●Extensive training: Pro 3, Moment of Truth, Action Selling, Spin Selling sales for training courses.
Awards: Sales Achiever Award in 2004 and 2005
United Airlines Tucson, AZ
Customer Service Representative (1999 – 2002)
Q, Banker (2001 – 2002)
●Assisted United Airlines customers in using frequent flyer miles to book domestic and international reservations. Addressed upgrading to first and middles class flights. Certification required in Programmed Airline Reservations System (PARS) and Apollo Reservation System.
●Educated customers on how frequent flyers miles are used for flights, hotel stays and car rentals. Certified in IGEN System.
EDUCATION
Cheyney State University Cheyney, Pa 1980 – 1982
High School Diploma/ Parkway High School Philadelphia, PA
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