Microsoft Office Customer Service
Resume:
Tracy L. Linville
Flat Rock, MI 48134
**********@*****.***
OBJECTIVE
Seeking a position where I can effectively contribute continuous and process improvements utilizing the experience and knowledge I have acquired in the manufacturing industry over 14 years. As a dedicated, hard worker in any position, my passions lie with safety, quality, cost, delivery, and morale standards to enhance the growth of the company.
EMPLOYMENT HISTORY
Constellium Automotive, Van Buren, MI
11/2013 – Present Quality Technician
CMM operator with error-proofing and light programming; tensile testing, cross sectioning and reporting to measure weld penetration; gauge calibrations, fixture training, calibration, and repairs; answering all quality calls on the plant floor; resetting of machines; created work instructions and data sheets with continual auditing; gauge R&R and PPAP for launch of six new Ford lines; scrap and red bin process with use of SAP; Microsoft Office and Lotus Notes; assist in job setups and product layout inspections and the use of process analysis tools, manage and/or assist in managing the nonconforming products created during the shift (identification, segregation, release from hold); participate in problem solving activities as well as root cause analysis; conduct receiving inspections; create, maintain, and file lab/testing records (electronic and paper reports); production gauge audits; analyze data and apply lean requirements. Responsible for training all new Quality Technicians in every area.
A123 Systems, Romulus, MI
04/2011 – 01/2013 Production Technician/Quality Control/Analyst & 5S Champion
Rotate through all operations in a clean and dry room environment to produce electrodes of coated material for the use of advanced batteries, energy storage solutions, and electric vehicles. Position included precise testing for quality such as coat weights and dimensions; calibration of gages; maintained specifications through pumps, dryers, omron cameras, die bolt positions, and flow meters; maintenance of line including web breaks and die and slurry feed setups; calender and slit rolls; packaging and material handling; 5s champion, continuous improvement, and ongoing cleaning of trench lines, slurry feed systems, slot dies, filters, nip rollers, dryers, and buffer tanks; continual monitoring of tolerances and logging of data. Work alongside Lean Manufacturing Supervisor creating 5S teams and boards, training, and audits. Created work and operating instructions for each operation throughout the plant and conducted quality audits to ensure instructions were kept current. Inspected non-conforming material and performed root cause analysis. Used Microsoft Office Suite, Oracle, Infinity, and Agile. Successfully completed ISO/TS16949 Process Validation Workshop including PSO, APQP, PPAP, and SPC. Also heavily involved with all production processes including inventory, shipping/receiving, and assisting engineers with projects.
Full Time Student, Flat Rock, MI
10/2006 - 04/2011 Self Employed
Consulted a new business owner opening a vending business. Created a business plan, made contacts, and worked as a manager selling products at festivals and home parties. Created an Internet Marketing business and successfully sold a report online. Continued as a fulltime student.
Woodhaven Stamping Plant, Woodhaven, MI
06/1996 - 09/2006 Team Leader/Operator
Auto Tender - Major Press Line: Operate presses to meet production counts. Worked together with skilled trades to decrease downtime. Check for quality issues and rework defective parts including inspection of scratches, dings, buckles, dents, and defects in steel and aluminum vehicle parts; change and align coils and stack parts. Kept track of downtime, as to why, how long, as well as planned downtime and maintenance needed.
Team Leader: Worked closely with supervisor on all aspects of running a successful area which included: labor planning, from 11-17 union, production and skilled trades employees, adjusting to meet customer demand; ensured equipment continued to run and be maintained properly; hourly cost; personnel issues; inventory of all tools, materials, and personal protection equipment (PPE) needed to run each operation efficiently. Filled in as needed for supervisor, utility, quality, and production. Coordinating and scheduling of planned maintenance. Traveled to sister plants during launch of new vehicles to address concerns. Communicated between hourly and salary for all areas of concern to improve upon all production processes and operations.
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Created value stream procedures: mapping, FIFO marketplaces, flow-chart visuals. Monitored steel coming into plant and followed through each operation, with concentration on lean manufacturing.
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Designed, distributed, and displayed reports for safety, quality, cost, delivery, and morale using plant specific software and all of the Microsoft Office Applications.
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Monitored the quality of parts using measuring tools, gauges, fixtures, and cameras. Applied findings to reports and material for meetings with team and management.
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Maintained effective communication and teamwork between departments and tailored messages to appropriate audiences on matters concerning actions necessary to achieve company objectives; submitted all work orders to appropriate audiences.
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Conducted weekly meetings with team to discuss current problems areas, production, and overtime schedules, safety and quality concerns, continuous improvement, and issues pertaining to morale.
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Trained team on proper housekeeping and job safety procedures through use of: 5s, OSHA regulations, red-tagging, PPE, green-rack, error-proofing, JSA, and proper maintenance techniques.
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Successfully completed green belt training and created a project that yielded an extra 200 parts per shift on a major press line.
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Received perfect scores with internal and external auditors for both safety and quality in my area.
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Operated all 27 major press lines which included: robotic/automated lines, transfer presses, manual-fed lines, as well as coil-fed lines and blankers.
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Set pace and motivated employees within team while maintaining high quality and safety standards. Promoted teamwork with focus on increasing productivity.
Blue Jackets Lounge, Melvindale, MI
08/1998 - 01/2000 Lounge Manager
Responsible for scheduling, payroll, inventory and ordering stock, customer service and employee training.
American Sunroof, Gibraltar, MI
11/1994 - 07/1998 Production
Utilized power, pneumatic tools and heat guns to assemble sunroofs. Followed all company and state safety rules and regulations.
EDUCATION
Equivalent to Associates in Business Mgmt.
Major: Business Management, Project Mgmt.
Baker College, MI
Diploma
Major: General Studies
Trenton High School, MI
None
Major: General Studies
Henry Ford Community College, MI
References available upon request
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