Manager Project

Profile

Certified M* (Metasolv) Consultant with over 22 years of experience as a Functional, Technical, Project Manager and Implementation Consultant. A dynamic skilled IT Specialist with proven success in the Implementations and Management of various software projects in the Communications, Insurance, and Retail Industries. A proven leader exhibiting skills in managing IT projects, scoping and providing workable strategies, project charters, and building teams of maximum effectiveness. Committed to professional growth and dedicated to the creation of quality deliverables.

Technical Skills

Business Solutions: MetaSolv TBS 3.x, 4.2.x, 4.5, 5.0, 5.1.x, 5.2.x, 6.0, 6.1, Siebel, Kenan and Saville / ADC Daleen, Remedy, Management, Requirements Definition, RFI/RFP Management, legacy System migrations, post-implementation stabilization, process, Re-engineering, DSET, Vitriol, Sun Solaris, Oracle 7x – 9i, HP Quality Center.

Software Packages: SalesForce, OPTIX, Clarify, M6 (ASAP), Siebel, Cygent, ICOMS, Granite, Teradata, DPI, OCAM, SAT (Serialized Asset Tracker), DAM (Digital Access Manager), TOAD, DPI, Sales Force, OCAM, Teradata (Staging Database), PL/SQL., Rally

Reporting Tools: Oracle Reports, Business Objects

Microsoft Office Suite: Visio, MS Projects, Excel, SharePoint, Access, Publisher, Word, PowerPoint

Operating Systems: Windows ‘95/’98/2000/XP, NT Servers/Workstations, MS Exchange, UNIX

Professional Experience

Mastech Staffing Solutions

Senior Consultant-Test Lead February 2015 to May 2015

Worked with Accenture to support upgrade testing of M6, OF a large telco in the Northeast.

Testing M6,-upgraded, version 6.2.1, to identify and resolve problems from an end users perspective.

Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.

In charge of testing developed test case against specified/implied requirements.

Accurately monitoring and recording results in test documentation.

Preparing detailed test outcomes, acceptance criteria and test scenarios for each test scenario.

Liaising with developers and programmers to swiftly resolve faults.

Analyzing, writing reports & communicating results to users, colleagues & managers.

Monitoring the testing process and identifying and logging test failures.

Testing full product suite's, identifying problems & resolving them with the development team.

Ability to handle a testers users while working on multiple deliveries simultaneously.

Performed functional testing, Integration testing.

Performed automated tests within QC.

TSRI Solutions

Business Analyst June 2013-Nov. 2014

Worked with Oracle to support the product catalog creation for a known governmental agency in the Baltimore area.

M6 –Version 6.1 – Configured complex product catalog and Workflows

Developed and Maintained complex product catalog

Developed and Maintained work flows to support product catalog creation

Assisted data migration team with defined configuration needs

Conducted knowledge transfer sessions in Security, work management creation, product catalog creation, PSR and EWO Ordering, as well as overall system configuration

Develop Business Processes and Requirements of MACD Initiatives for Comcast in Philadelphia

Develop High-Level (“Level 0”) and Mid-Level (“Level 1”) and low level (“Level 2”) process flows for Service Fulfillment (Sales, Serviceability and Order Management for commercial products

Develop Business Requirements, Business Rules and Use Cases for the commercial products.

Assist in the development and management of the Scope, Architecture, Impacts and Delivery process and outputs

Participate in reviews of business requirements to clarify objectives during the design and development phases, including participation in JAD (Joint Application Development) sessions

Support the development of Usability and User Interface requirements and End User Content documentation

Engaged Appropriate Stakeholders and Establish Alignment

Solicit input and participate in reviews of business process and requirements templates to ensure there is alignment and support from Information-Provider stakeholders as well as from Decision-Maker stakeholders

Supported standard Project/Program Management Processes

Assist the Business Services Program Manager to support Project Initiation Request (“PIR”) and change control process where needed

Leveraged Existing Standard Templates, Tools and Processes

Leveraged internal templates for standard deliverable creation

Create and maintain process flows in Visio

Schedule internal/external reviews & approvals for each deliverable

Anji Technologies

Senior Consultant October 2012- May 2013

Monitored and tested migrated data from multiple legacy systems for an end to end solution.

Tracked and monitored issues between the SalesForce Cloud and M6 to completion, prior to actual customer delivery.

Prepare system translation mapping documents that included specific functions and other identifying items to limit the risk of migration between SalesForce, DPI, OCAM and M6.

Create design documents used by the different project teams for a major telecom company in Allen, Texas to ensure a clear understanding of the overall design of each delivered solution.

Assist the data migration team with mapping certain data elements from the source system to MSS.

Act as a liaison between the business stakeholders and the Replication team with respect to code delivery

Managed a team of consultant and client resources to execute test cases associated with business requirements related to usage and rating post the go-live implementation of the new customer care system.

Organize and facilitate meetings where appropriate for cross-functional issue resolution with multiple IT organizations and third party vendors.

Manage Issues & Action Items by facilitating meetings with goal to resolve issues throughout the Life Cycle

Worked with client to generate UAT test execution plan as a baseline for UAT testing activities.

Managed a team of resources to execute End to End testing of a customer care system.

Assisted with the development of business process for post-go live test activities to minimize redundancy and create more efficient progress in test execution.

Created and implemented testing methodology to be used for batch interface testing that included test case development, and issue tracking.

EMC Consulting

Senior Practice Consultant October 2009 – October 2012

Conducted a MSS Product catalog audit for a large size CLEC in the Northeast.

Proposed product catalog structure changes based on the MSS functionality used going forward.

Configured the MPLS Technology Module for MSS along with the subsequent ancillary sections of MSS. Those sections included the product catalog, network templates, networks systems, and connection types to name a few.

Provided industry knowledge to team members as well as the client with respect to LSR’s Local Service Requests), ASR’s (Access Service Requests) and EWO’s (Engineering Work Orders).

Assisted the activation team with finding certain data elements in MSS in the backend of the application.

Assisted the data migration team with mapping certain data elements from the source system to MSS.

Assisted the gateway teams with understanding the LSR, E911, SOA, CNAM, LIDB and ASR API’s for MSS.

Developed Statement of Work and Requests for Proposal for consultant team support.

Interpreted user stories to develop test cases using a 2 week launch cycle.

Created test cases for bug fixes that were resolved and recorded results along with Communicated results of test cases execution with the team and customer.

Reproduced test case failures and provide sufficient information back to the development team to correct the failed test cases.

Developed medium to complex test cases based on prior testing experience and knowledge and shared that knowledge with the customers training staff.

Created test execution project plans and coordinated testing among resources in multiple UAT and Production-Like testing environments.

Cap Gemini, Inc.

Manager, TME February 2008 – October 2009

Managed end-to-end Business Process Improvement: Developed the Business vision and process objectives that led to cost reduction, time reduction and performance improvement.

Created an internal Detail Project Plan that effectively tracked and monitored tasks and related activities to M6 product catalog as well as related migration items.

Prepared an internal translation table Plan that included specific spec ids and other identifying items to limit the risk between Siebel and M6.

Delivered the M6 (6.0) product catalog to integrate into an end to end solution for a telecom company.

Delivered migrated data from multiple legacy systems for an end to end solution.

Identified and developed methods to simplify the process and model on the “New Current State” Process Map using detailed flow charts with swim lanes (activities).

Documented training documents of an End-to-End process of processing orders from the Front End Application (M6) to the Billing System Application (KENAN)

Completed a thorough Business Re-Engineering Analysis on the Dispatch process for the Field Engineering and Dispatch Group.

Tracked and monitored issues between Siebel M6 to completion, prior to actual customer delivery.

Validated configuration using M6 tools.

Completed configuration changes that were discovered during unit and system testing.

Managed and assisted with the development and documentation of business processes for regression and new functionality testing to identify and remove areas of redundancy to create more efficient and productive process

BusinessEdge Solutions

Senior Consultant November 1999 – February 2008

Responsibilities included technical leadership, program and project management support, sales support and project oversight and staffing.

Provided data migration analysis for the software implementation of a major telecommunications customer. Provided test case development, testing, and documentation support. Implemented project within a 90-day timeframe and reduced client’s order fulfillment intervals from three days to one day.

Managed and Conducted Enterprise Analysis Process:

Determined project scope and project objectives

Analyzed and documented the current business challenges and Business Processes

Identified key Business Process areas that needs Business Process Re-Engineering

Developed & Managed Detail Project Plans using MS Project

Managed and facilitated effective business requirements gathering meetings and Requirements Analysis & Documentation (Functional requirements, Non-functional requirements, User requirements),

Identified & documented requirements risks

Identified and Documented Business process Reengineering Risks and Risk Mitigation Plan.

Managed and Developed the Workflow Documents used in the Application Development to meet specific regional Business requirements

Defined the System Admin Data and Completed the set of the System Admin Set ups

Managed the Solution Assessment & Validation:

Reviewed design document and ensuring requirements are met

Reviewed test strategy, test plans and test cases to ensure requirements are met.

Created test strategy, test plan and test cases

Conducted and Completed the different Testing Phases:

Unit Testing - to Ensure that each Workflow Type and set of activities are working as expected based on defined products and conditions

UAT - Created the Test Cases and Conducted the Sessions to Ensure that the Users validated the completed configuration

Managed the Issue Resolution Process

Provided many clients with research, recommendations, and installation of hardware, network infrastructure, backup and recovery processes, and operating system platforms for the successful deployment of Oracle and the TBS product line.

Analyzed companies’ current equipment, systems and needs, research all possible solutions and produce best possible integration to fully satisfy client.

Directed all facets of projects including platform integration and migration, equipment and element specifications, facility, dial tone products and design lines.

Guided client technical staff through installation and testing, ensuring total understanding of system, liaising with vendors and tech support for complete error resolution.

Simultaneously created and maintained numerous Oracle databases for support to use to test bug fixes against a copy of customer’s database.

MetaSolv Software

Senior Consultant / Product Manager April 1996 – November 1999

Recognized as a Subject Matter Expert on TBS supporting application integration efforts in their connector and adapter development.

Implemented the “Quick Start” program of TBS for a customer in North Carolina. Trained all stakeholders for the TBS Quick Start program.

Developed high-level business processes for the TBS Quick Start implementation. Worked as a Subject Matter Expert on all the modules of TBS, TBS API’s in particular the switch activation and transport. Was a Co-project manager for phase one of the North Carolina project.

Mentored other staff consultants by providing direction on the implementation of TBS. In addition, assisted consultants with questions from other projects and was involved in the pre-sales cycle with the sales department with respect to new business.

As a Product Manager (SME) in Network Provisioning, Access Ordering, Network Engineering, Equipment Administration, Sonet and Work Management

Researched and defined market and product requirements.

Worked with customers to understand business needs and assisted Sales in determining strategy and solutions based on existing or new Metasolv products.

Interfaced with clients on all technical and project matters.

Produced client requirement specifications with the assistance of technical support personnel.

Documented client requirements for Product and Application Engineering departments.

Provided in-depth Metasolv functional knowledge for the architect design and system development departments.

Developed business cases to support new functionality within the Metasolv software.

As a Senior Consultant

Instructed training classes for Metasolv’s customers, partners and consultants.

Researched and documented new requirements (enhancements) to the PSR Module of TBS for external customers.

Acted as liaison between software developers and customers to ensure timely completion of project.

Assisted customers with the creation of business processes to include the use of TBS.

Served as a telecommunications industry Subject Matter Expert (SME) for implementation of TBS.

Planned tracked and monitored client’s system and integration testing.

Performed customer based gap analysis and developed business process solutions and consulted with PSR and LSR developers to create a user-friendly product.

Participated in rapid implementation of a major telecommunications provisioning software package at a North Carolina telecom customer. Implemented software within 30 days. Provided recommendations for better internal order handling between groups within the organization. Documented existing process flows and provided recommendations for improvement.

For a major competitive telecom provider, analyzed and documented business processes for the circuit design group, including circuit design and assignment, equipment assignment, and interactions with the internal provisioning group. Provided recommendations for process and design improvement and documented the process enhancements and new internal design standards in training material for the circuit design group. The group experienced a 40% increase in productivity as a result of process and design improvement.

MCI / WorldCom

Senior Provisioner February 1993 – April 1996

Provided customer support and education by organizing and implementing procedures for first tier support of the application through the Associates’ technical support line.

Created and maintained support documentation for the technical support line and wrote and distributed educational materials for the application.

Responsible for provisioning of all orders from order entry through billing.

Managed the design of all (DS3) circuits across the US

Maintained inventory of all network elements (Equipment, Facilities, Circuits)

Capacity management of network

Ordering of all off-net facilities and circuits

Initiate and maintain all Interconnection/Virtual Collocate agreements with carriers

Managed all billing of customers utilizing CHA Cabs Billing Software

Implemented MetaSolv’s TBS software

Administrator of all TBS tables and business processes

Implementation of CHA Systems SECABS software

Developed and documented all procedures for order entry, billing, and provisioning

Provided requirements and managed the implementation of the interface between CHA Cabs billing software and MetaSolv’s TBS software

Responsible for all trouble calls from customers, logging, tracking, and responding to customers

Ordered and maintained all codes from Bellcore (CLLI, etc.)

Education & Training

DeVry University

B.S. Technical Management April 2016

Network Security and Management

(3 classes from graduation)

Richland Community College

Telecommunications Certificate November 1994

Telecom classes with an emphasis in Network, Ordering and Design

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