Customer Service Administrative Assistant

Christiana Bennett

***-** ***** ****** *********** Gardens, New York 11413 347-***-**** ***********@*****.***

Multi-Dimensional Healthcare Administrative Assistant

Summary of Qualifications:

Skilled in computerized scheduling, medical billing, and insurance claim processing.

Proficient knowledge of Microsoft Office.

Maintain a strong working knowledge of medical terminology.

Experienced in administrative and clinical assisting capacities.

Patient appointment setting.

Education & Credentials:

Candidate for Associates Degree in Applied Sciences; Nursing

LaGuardia Community College, Long Island City, NY

(Present-Expected completion June 2015)

Health Professions Recruitment and Exposure Program (HPREP)

Joan and Sanford I. Weill Medical & College, Cornell University, NY

(2005)

Professional Experience:

Medical Collector & Billing

Pomonock Home Services, Fresh Meadows, NY (June2014-August2014)

Followed up on claims from billing through financial resolution. Reviewed and prepared claims for electronic and hard copy billing submission. Identified and corrected billing errors and resubmit claims to insurance carriers. Updated insurance information to data entry, filing and photocopying. Handled high volumes of telephone and customer service.

Sales Associate

Toys R' Us Corporation, Valley Stream, NY(2011-2014)

Assist customers with purchasing products and merchandise, provide customer service.

Cashier duties and inventory management. Stock Associate duties including: restocking shelves during operation hours, floor maintenance(clean up, pricing, updating inventory).

ADMINISTRATIVE ASSISTANT

VARIETY DRUGS PHARMACY, JAMAICA, NY (2007 – 2010)

Received and Verified prescriptions, answered high volume of telephone, data entry for patient records,Acted as liaison between patients and staff to address and/or resolve problems, inquires and concerns including test results and topical prescription renewals, Efficiently managed the front desk in areas of computerized processes utilizing the Medical Manager to handle scheduling, billing and collections and insurance claims, reviewed and prepared patient paperwork, inventoried and stocked medication.

OFFICE ASSISTANT

VARIED INTERNSHIP PROGRAM, SUNNYSIDE, NY (Sept. 2007 – Oct. 2007)

Answered phones, faxed, copied, scanned, filed, handled sensitive documentation, ran errands, assumed receptionist duties, greeted public and referred them to appropriate staff, distributed incoming mail and prepared outgoing mail including bulk mail, assisted in completion of necessary reports as requested, ordered office supplies and managed inventory, updated and maintained mailing lists, other duties as assigned.

Volunteer Services:

ELMHURST HOSPITAL CENTER

ELMHURST, NY (June. 2010 – Aug. 2010)

Delivered meals to patients, walked patients around the hospital, provided patient conversation, participated in patient games, patient lounge maintenance, and performed various other duties as assigned.

HILLSIDE MANOR NURSING HOME

HILLSIDE, NY (Jan. 2005 – June 2005)

Assisted co-workers and service staff with patients, telephone support, file management, developed excellent communication skills, and other volunteer duties as assigned.

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