Customer Service Construction
Resume:
Jim Alberts
PO Box ***, New Hope, PA ***** 732-***-**** *******@*******.***
Professional Profile
Result–oriented self-starter with more than thirty-five years of business experience across multiple business types. Documented record of highly developed sales management, supervisory, financial/accounting, and training skills. Proven commitment to analytic cost reduction through team-building, demonstrated by the ability to lead and motivate staff to perform at top efficiency levels.
Qualification Summary
Developed annual budgets and monitored controllable costs: product line variance; waste control; labor percentage; cash variance; customer service; food safety and quality; and cleanliness.
Single handedly grew sales from zero to over $30,000,000 in over an 8 year span.
Created internal procedures for each department within company and ensure adherence.
Created estimates for multi-million dollar construction projects.
Designed and administered capital budgets for over 50 restaurants.
Created implemented and directed openings for over fifty restaurants.
Designed management training programs to reduce cost and increase productivity.
Coordinate cross training programs among managers and staff to ensure efficient operations under all circumstances.
Mentored General Managers to develop a better work environment for their employees.
Devised, developed and adjusted business plans for company growth.
Designed accounting systems, punch lists, and operational and training systems.
Originated/prepared strategic plans and obtained financing for growth
Responsible for strategic planning, financing, purchasing contract negotiations and construction.
Designed all menus/operational and accounting systems
Defined product specifications for all food on all 3 concepts
Assisted President with management and reconciliation of Division budgets
Directed all facets of 12 unit restaurant company
Developed and administered strategic plans for company growth and secured financing
Oversaw all purchasing and negotiated purveyor contracts
Designed restaurant physical plant and operational/training systems
Hired/trained entire staff/implemented training for Managers to ensure compliance
Supervised construction
Structured restaurants for Corporate officers to take company public
Supervised construction
Designed restaurant physical plant and operational/training systems
Hired/trained entire staff/implemented training to ensure compliance
Selected Accomplishment
Expanded 5 restaurant companies taking one group from a loss of $500,000 to a profit of $2 million in 1 year
Converted under-performing, four-unit steakhouse concept into a viable, 10-unit, cohesively branded concept.
Took Austin’s public with 7 restaurants by installing financial system that drove profits up by 10%
Designed owned and operated the successful Chester's restaurant in Baltimore Maryland
Designed and grew a construction and development company that built 4 condo buildings, 3 subdivisions, and 72 high-end homes
Experience
PRESIDENT, JJJ ORGANIZATION LLC 2011 – PRESENT
CHIEF OF OPERATION, CHIMA BRAZILIAN STEAKHOUSE 2009-2011
DIRECTOR OF OPERATIONS, POLL GROUP 2008-2009
PRESIDENT, CREATIVE PROPERTY DEVELOPMENT 2001-2007
PRESIDENT, RESTAURANT TRI-STATE DEVELOPMENT 2001-2007
DIRECTOR OF OPERATIONS, 1492 HOSPITALITY GROUP 2000-2001
VICE PRESIDENT OF OPERATIONS, POLL RESTAURANT GROUP 1997-2000
VICE PRESIDENT OF OPERATIONS, AUSTION’S STEAKHOUSE& SALOON 1995-1997
GENERAL MANAGER, LONE STAR STEAK HOUSE 1992-1995
Education & Certification
University of Denver
B.S. Program Hotel Restaurant Management
University of Phoenix Business Program
University of Phoenix
Business Program
LEEDS for Business
Team Building
NRA
Applied Food Service Sanitation
CPR
ISSA Personal Trainer
Serve Safe Certified
References
Bruce Panfil
RDC Design Group
Kevin Finneran
Coach Finn Lacrosse
Brian Finneran
Inter-media Events and Conference Groups
Jack Nash
Hampton Inn & Suites
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