Project Manager Software
Resume:
DAMON DUKE
Plano, Texas 75025 **********@*******.***
PERSONAL PROFILE
Results-oriented Information Technology leader with over 25 years hands-on operations and infrastructure experience at financial, e-commerce, manufacturing and BPO/PCI companies. AREAS OF EXPERTISE
Metrics-driven performance analytics and continuous process improvement
Infrastructure architecture for high-availability, high-volume international Internet portals
LAN/WAN networking and enterprise monitoring
Oracle database, Equallogic SAN storage, VMware virtualization
Microsoft Exchange, IIS, SQL Server, Systems Center and cloud storage technologies
24/7 IT unattended operations
PROFESSIONAL EXPERIENCE
BANCTEC / SOURCEHOV – IRVING, TEXAS 2007-PRESENT
Director, Technology Operations
Responsible for 24/7 revenue platform operations for automating healthcare claims processing of both paper and electronic forms and interface to PCI systems. Set priorities, plan and manage CapEx and OpEx budgets, capacity management, allocate resources and enforce organizational procedures. Supervise applications and infrastructure staff managing Windows Server, Active Directory, Windows desktops, Redhat Linux, Apache, and Microsoft Exchange.
Managed corporate and client-facing portals to ensure appropriate data security, access, and integration throughout corporate locations including firewall and network security strategies. Maintain dozens of Windows and Redhat Linux servers running internally developed and third-party software serving dozens of healthcare insurance companies across the country.
Installed VMWare allowing 50% reduction in physical servers and hosting costs.
Worked closely with various software development groups to improve software reliability and capability on the basis of technology operations experience with it.
Improved revenue platform availability from an average of 92% to 99+% using new monitoring systems, software defect identification, process improvement and infrastructure changes even while processing levels increased 30%.
Implemented new monitoring and alerting systems that permitted early, accurate identification of failing software or hardware by fewer support staff. In turn this reduced support staff overtime hours by over 50%.
Personally designed and developed web-based software for reporting the progress of transaction batches as they moved through various processing stages.
Identified and corrected numerous software, server and database performance chokepoints effectively increasing platform capacity by almost 50% and delaying additional capital investment by years.
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QUADREM – PLANO, TEXAS 2001-2007
Director, Technology Operations and Infrastructure Complete operational responsibility for an international, vertical B2B e-marketplace processing $16B in annual spend by Global 1000 companies. Manage 24/7 revenue platform operations at outsourced data centers serving 45,000 different businesses on five continents. Plan and oversee operating and capital expenditures. Work with senior management and cross-functional teams to best support current and future operations. Manage distributed databases and software deployments involving buyer applications, supplier applications, catalogs, sourcing solutions, data warehousing, and XML document routing engines.
First technology hire by the CTO. Performed the requirements assessment, clean- sheet design, budget, sourcing and installation of globally-distributed, internal IT infrastructures totaling $1M+ within first nine months of hire.
Achieved 99.5%+ marketplace availability with only one shift while transaction volume grew 25-fold in four years.
Demonstrated project management skills by completing three separate “bet the company” hosted data center migrations, two corporate headquarters relocations, and transitioning from third-party software to an internal applications development support model all within 36 months. Final migration to hosting facilities in the Netherlands providing a 30% reduction in operational costs the first year alone.
Cut false alerts, duplicate problem reporting, and outage resolution times each more than 50% by implementing worldwide corporate access to maintenance activity and service outage events through corporate Intranet and secure Internet portal.
Devised custom testing systems (Mercury QTP) to synthesize integrated e-marketplace transactions giving real-time workflow round-trip measurements and failure alerting. 3DFX (STB SYSTEMS) - RICHARDSON, TEXAS 1996-2001
Director, World-wide Information Systems
Responsible for $360M electronics manufacturer’s ERP, call-center, engineering, financial, business applications and voice/video/data infrastructure. Provided leadership for 18 direct reports. Managed multiple data centers supporting 900+ desktop systems. Responsible for development of strategic information technology plans. Directed the evaluation, acquisition and implementation of new technologies across the enterprise.
Supervised ten-fold increase in server farm size; implemented unattended backup and processing procedures virtually eliminating after-hours calls. Initiated unattended monitoring improving systems availability by 45%.
Acted as project manager for the design, bid and construction of data, voice, and video infrastructure in new $30M corporate headquarters. EDUCATION
BS (EET), University of Houston, Houston, Texas
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