Customer Service Administrative Assistant
Resume:
Jori L. Macarthy, D.D.
Lorain, Ohio 44052
E-Mail: ***********************@*****.***
Career Objective: To obtain employment where my multi-faceted skills may be utilized, and be a valuable asset to your company.
Education: Coursework has included the following:
Professional Career Development Institute - Fashion Merchandising Course
T. Robert Grilli - Money Brokering Course.
Wes-State Mortgage, Inc. - Real Estate Investing/Purchasing; Credit Repair; Money Brokering Course.
Bruce Hempel - Money Brokering Course.
Federated Tax Service - Tax Preparation Course.
N.C.I. Bookkeeping Course - Bookkeeping Course.
C.P.T. Phoenix, Jr. Computer Training Courses
Cuyahoga Community College, Cleveland, Ohio 44115
Major: Office Administration
Spirit of Truth Institute, Richmond, Virginia
Major: Associate of Church Administration – July, 2003
Spirit of Truth Institute, Richmond, Virginia
Major: Bachelor of Divinity – July, 2005
Spirit of Truth Institute, Richmond, Virginia
Major: Master of Divinity – July, 2006
Spirit of Truth Institute, Richmond, Virginia
Major: Doctor of Divinity – July, 2007
Living Waters Biblical Institute
Major: Doctor of Arts – October, 2013
Occupational Skills: Type 85+ w.p.m.; shorthand; dictaphone; excellent interpersonal skills; administrative coordination skills; supervisory skills; management skills; bookkeeping skills; financial consulting skills; problem solving skills; Office 97 & 2000, 2007, 2013; Access; WordPerfect; Lotus Suite Software; Lotus Notes 4.0; Microsoft Projects 98; Windows 95, 98 & 00, 2013; PowerPoint, Visio, Quickbooks; FileMaker Pro, GoToMyPC Remote Software, and many others!
Work Experience: World Institute of Surgical Excellence – August, 2012 – June, 2013
Executive Consultant; Senior Executive Consultant; Regional Managing Partner. Responsible for building a market for W.I.S.E. in the Ohio region. Vetted, hired and trained personnel for the following positions: Executive Consultants and Senior Executive Consultants to provide overseas medical treatments in Costa Rica and Panama for less than United States offers. Oversaw a team of 18 Executive Consultants and 3 Senior Consultants. Provided workshops; seminars and training in this capacity, as well as, customer service training/facilitation to inform/enroll the public in services for the company.
Arise Certified Professional via Independent Business Cornerstone Financial, Incorporated. Responsible for serving multiple clients in a Customer Support Services capacity, upon completion of training for each of the disciplines listed below. Upon competing said training, and certification, for each client, provided customer service and technical support services for clients. Various duties were performed, as specified by each particular client, and based upon their needs. Certified Professional since December, 2010. Some of the clients included: Orchard Brands (2011); Intuit’s Turbo Tax W.O.M.R. (2011, 2012 and 2013 Tax Season); Rogers Communications (2011, 2012); and trained for AT&T Small Business Customer Support Professional (CSP) position through Arise, Inc.
7/06 – 7/07. U.S. Bank, Commercial Lending Department, Commercial Banking Client Representative. Responsible for compilation and distribution of daily banking reports; daily telephone customer service resolution of banking customer’s various problems, and/or referring to appropriate department for satisfactory resolution; assist HR Department and other departments with administrative functions; database compilation for the Commercial Lending Department and others within the bank, as requested, and processing mail merge documents; responsible for various other duties as assigned by the Commercial Lending Department supervisor.
10/02 – Present. Spherion, Administrative and Customer Service. Various administrative and customer service assignments.
1/00 – 4/00. Tiger Woods Foundation, Executive Assistant for Executive Director and Director of Tiger’s Kids Program. Administrative duties included typing; machine transcription; coordination of schedules for travel; meetings; etc; compiled letters for same; arranged teleconference meetings; arranged and participated in the planning and implementation of meetings; coordinated software, i.e., palm pilot software, and training for same; compiled notebooks and files for organization purposes; mailed grant-making policies and procedures to persons that requested same; maintained correspondence files; provided direct support to Executive Director, and in this capacity, provided various assigned duties as requested.
3/98 - 9/98. Banc One - Network Field Services, Administrative Assistant to Sr. Vice President/Manager, Network Field Services and Sr. Vice President/Manager of Network Computer Services. Compiled daily calendar for vice presidents with Palm Pilot [installed software and trained both in usage of same]; transcription; scheduled catering; reserved rooms for meetings; scheduled telecommunication calls/ports for vice presidents; interviewed, hired and supervised other administrative assistants for the Year 2000 project; scheduled travel arrangements for vice presidents and their managers (approximately seven managers); purchased supplies for department; planned and implemented two simultaneous large events for the departments {a NFS picnic and an appreciation dinner party for NCS}; compiled expense reports for vice presidents; logged expenditures for both vice presidents departments; purchased small items [up to $2,500] for the department with bank issued purchasing card and compiled report for same each month; initiated and paid invoices for the department; heavy ccMail usage and printing attached files for vice presidents; oversaw conference room usage and schedule times for usage in the department; fielded telephone calls from vendors and assisted those trying to market items to vice presidents; compiled meeting minutes for vice president of NFS for quarterly General Manager's meetings; compiled and printed awards for incentive programs within NFS; compiled reports given to vice presidents, as needed; creative thinking and problem solving on a daily basis for others within NFS and NCS; heavy overtime duties ensured the smooth and efficient operation of the department; tracked vacation and sick time usage within the department; maintained organizational charts; distributed mail; oversaw efficient operation of equipment for the department; various other duties as assigned by the vice presidents of NFS and NCS.
11/97 - 1/98. Temporary Services Employee, Volt Services. On assignment at Banc One Polaris - Risk Management Department/Disaster Recovery, Sharon Moore, Supervisor. Administrative Assistant to the Project Manager of Risk Management. Compiled daily calendar for supervisor/monthly calendar for project; scheduled catering; room reservations for weekly, monthly; on-call meetings for project; scheduled telecommunication calls/ports for project; provided support services for approximately six (6) staff members under the supervisor; as needed; attended meetings with supervisor, and compiled minutes from same; typed minutes for other staff members; performed other general administrative assistant duties including typing, filing, and other duties as assigned by supervisor.
1/96 – Present/part time. Cornerstone Computer, Bookkeeping and Tax Service, dba Cornerstone Financial, Incorporated, Owner/Operator. Financial consulting firm/staffing agency. Various duties, including locating funding for clients [start up capital; venture capital; personal loans; construction loans, etc.]; money and real estate brokerage; bookkeeping; business start-ups; tax preparation/electronic filing of same and RAL checks; etc; secretarial services for clients, including all kinds of machine transcription, Marketing/Management Services; heavy client contact; inbound/outbound customer svc; publishing services; Administrative Management duties; technical writing; direct mail services; label services; wholesale distributing services; selling new and used computers; IT Administrator/Website Developer; procurement services, provision of general business services; placement agency for temporary and permanent employees in the following disciplines: IT Technology; STNA’s; LPN’s, and RN’s; Pharmacists and general business candidates.
2/94 – 10/99. Genesis Cleaning Services, Incorporated, Co-Owner/Operator. Various duties, including machine transcription; hiring personnel; payroll administrator; supervisor; on-site management/trainer; operations management; purchasing administrator; technical writing; systems administration; problem solving; Administrative and Executive Secretarial duties; general cleaning.
6/92 - Present. The Way, The Truth & The Life Ministries, Incorporated, CEO-Administration/Minister. Various, including ministerial duties; administration; counseling; teaching others to become self-sufficient, via biblical principles; tutorial program; word processing/typing training; IT Administrator/Website Developer; job skills training; placement of same; heavy people contact; compilation of grants for funding of programs/projects, etc. Doctor of Divinity Degree received 07/2007.
6/86 - 6/91. Business Works, Incorporated, Owner/Operator. Secretarial/Word Processing/Copying Service. Duties included, compiling books for churches, small businesses and individual clients; correspondence, general, medical and legal transcription and other typing for clients; administrative and executive secretarial duties; compiling letterhead/fliers/banners for clients; heavy client contact; managerial duties for personnel; IT Administrator/Website Developer; operations management; purchasing administrator; Gal Friday for small businesses and legal offices.
Other Work Experience/Coursework has included:
Secretary/Gal Friday for Fred Sampliner, Attorney At Law
Administrative Officer, Chief Prosecutors Office, City of Cleveland – Compiled search warrants; Responsible for supervision of 30 Assistant Prosecutors in the Mediation Department, and 6 support personnel in the Prosecutor’s Office on a daily basis. Compiled legal documentation for Chief Prosecutor and others; Docket and filing supervision, other duties as assigned by Chief Prosecutor of the City of Cleveland. Deputy Clerk of Council, City of East Cleveland, Ohio
Bank Teller, Cleveland Trust Company
Business Consultant/IT Administrator/Website Developer and Trainer for Cornerstone Virtual Secretarial Services, dba Cornerstone Financial, Inc.
Marketing Consultant/Assistant/CSR, Becker & Associates
Marketing Assistant/Appointment Setter, Legacy Services
Chief Financial Officer - One Mind One Mouth Ministries, Inc. – January, 2012
Website/Mobile Apps, Whiteboard Animation Marketing Services and Social Network Compilation for Business
References: Professional and personal references are available, and shall be furnished once mutual interest has been established.
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