Customer Service Manager
Resume:
PAMELA JONES
HOUSTON, TX *****
***************@*****.***
Career Objectives
To obtain a position as a Customer Service Management Summary of Qualifications
** ****s of Management, Human Resources and Payroll Experience 10 Years of Customer Service and Cashier Experience 6 Years of Bookkeeping Experience
Work History
Spring ISD, Texas
Child Nutrition/Customer Service Specialist Apr 27, 2015 Maintains equipment and refrigerated units for school sites as well as oversee service areas and ensure operations comply with current health standard. Provided timely and efficient application and basic technical support to existing customers via phone, web and/or email and in person with a calm and confident nature. Participate in unit meeting and in-service training; workshop etc. for the purpose of conveying and or gathering information required to perform job function. Prepares manual and electronic files and records, logs, temperature logs, delivery logs, routes, etc. Burlington Coat Factory, Texas
Sales Associate/Merchandise Lead Feb 20, 2012 - Feb 06, 2015 Maintained high standards of display and visual merchandising to effectively promote products in a safe environment. Interact with customer regularly to accurately communicate product features and customer benefits. Implement pro active security measures concerning lost of stock via communication with lost prevention team. Operate retail software efficiently and regularly. Took ownership of issues and the initiative to address them. Macy's,
Customer Service Manager Aug 25, 2004 - Mar 12, 2010 Solved and investigated customers long-standing or complex problems passed on by the customer service assistants. Handled all customer complaints or major incidents, like customer ill health problem or a security issue. Visited customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers. Supervised customer service teams, learning about the products or services of the organization, and following up-to-date with modifications. Trained staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process. Developed customer service standards, policies and procedures for the organization or department. Kept abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses. Exxonmobil Gas Station, Texas
Store/Customer Service Manager Jun 27, 1994 - Feb 28, 2003 Purchased grocers, and gas for the store. Prepared daily schedules and process payroll for staff of up to 8 to 12 clerks. Balanced receipts, deposits, cash register, vault and prepared daily sales reports for month end reports. Conducted and performed inspections of the gas station equipment and facility. Enforced and implemented strict policies and procedures of the gas station. Interfacing with major manufacturers to obtain new product information, including but not limited to, promotional materials, pricing, descriptions, and UPC codes. Implementing procedures for the purchasing and tracking of product for weekly in-store events, ensuring availability of product; attending grand openings to promote public relations.
Education
Massey Business School
2 years college, technical or vocational school
Computer Skills
Typing Speed: 30 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Driver's License
Class C - Standard Driver's License
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