Customer Service Manager

Dennis Payne

**** ******* ******, **** ***, Naperville, IL 60564

630-***-**** ***********@*****.***

Education

Master’s Degree, Public Service Management DePaul University – Chicago, IL 2001

Master’s Degree, Business Administration University of Phoenix – Atlanta, GA 2011

Bachelor’s Degree, Criminal Justice Ohio Dominican University – Columbus, OH 1995

Executive Summary

THE ROBISON GROUP AND HUB ENTERPRISES – Royal Oak, MI and Lafayette, LA October 1, 2013-Present

DEFENSE INVESTIGATOR

Perform covert investigations and claimant cases, photograph physical evidence and injuries, and maintain record log activities in surveillance of suspicious insurance claims to medical treatments or services. I also have been trained in claims to conduct interviews with claimants. Collect evidence, conduct interviews and interrogate claimants, and testify in court.

JUDICIAL CORRECTION SERVICES, INC – Decatur, GA March 2012 – September 2013

PROBATION OFFICER

Superior customer service was provided by explaining the legal procedures, policies, programs, and service administration to probationers (juveniles and adults). Probationer’s statuses were updated and all documentations were maintained during each visit or missed visits. Testified, prepared, and submitted warrants, petitions, and Ad Hoc reports into the court in regards to the client’s progress in preparation for legal proceedings. Confidentiality was maintained in regards to sensitive information on adults and juveniles. Supervised and assisted criminal court to enforce a judge’s ruling by ensuring that released prisoners are in compliance with the conditions. Case assessments were conducted which included reviewing referral information, addressed and monitored Mandatory Victims Restitution Act, mental health and domestic violence through assessments from professional counseling, identified and engaged key participants in the therapy process, and provided alternative programs. Supervised and maintained random drug tests, ensured that defendants attend any meetings or therapy mandated by the court, and made visits to defendants under house arrest to be sure they were not violating restrictions.

Osco drugs – Chicago, IL September 1996 – May 1997

STORE DETECTIVE

Monitored expenses, inventory level, and shortages (merchandise retrieval) by limiting opportunity for shoplifters by performing security walks and provide great customer service. Supervised and trained cashiers, sale associates, and warehouse employees. Collected evidence, conducted interviews and interrogated subjects, and testified in court. Executed store surveillance to prevent internal and external theft. Comprehensive investigative and incident reports were provided on all activity within the store. Operated Closed Circuit Television (CCTV) and testified in courtroom. Performed weekly meetings and training on OSHA standards. Trained and managed associates, manager, and seasonal employees. Ensured shelves and displays were stocked and organized for customer needs.

Professional Development

Illinois PERK License 2014

National Institute of Justice - Investigative Strategies: Missing and Unidentified Person Cases 2012

Forensic Training Network – Forensic Fingerprint Analysis Basic 2012

Department of Homeland Security – Basic EMS Concepts for WMD Incidents 2012

Street Grace Academy – Domestic Minor Sex Trafficking 2013

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