Customer Service Manager

NICOLE JORDAN

**** ********* ***** - ******* ** *0909

Tel: 706-***-**** / email: ************@*****.*** / www.linkedin.com/in/nicolesjordan/

SUMMARY: A recent graduate that is self-motivated and detail-oriented with over five years of relative personal and business finance practice. A stellar performer possesses over 15 years of proven management, leadership and communication experience.

RELEVANT SKILLS

Management Budgeting Administrative Finances

Leadership Marketing Team Building Communication

Problem Solver Organization Fund Raisers Creativity

EDUCATION/CERTIFICATIONS

Bachelors in Business Administration, Finance, Georgia Regents University, Augusta, GA, 08/2011-12/2014. 3.2 GPA, Equal Opportunity Leader, Department of the Army, 10/2007. Information Systems Security Basic Field Course, Department of Defense Security Institute, 08/1996

EXPERIENCE

Team Jordan, Augusta, GA 03/2013-current

Business Manager

• Manages business and financial affairs for client, arranges travel, lodging, and directs marketing and advertising activities

• Communicates with outside organizations representing client and develops constructive and cooperative working relationships

• Observes, receives, subscribes and obtain information from all relevant sources to keep current on industry standard

• Creates ideas including artistic contributions and develop business relationships

• Implements financial and performance decisions

• Establishes successful marketing approach utilizing fundraisers for competition trips held in Brisbane, Australia and Ypsilanti, Michigan totaling over $7000

US Army, Warrior Transition Unit, Augusta, GA 09/2012-02/2013

Family Readiness Support Assistant, Volunteer

• Performed administrative and clerical duties that supported the Executive Officer functions.

• Established, maintained controls, and followed up to ensure timely accomplishments, distribution, submission and review of correspondence, reports, and other documents

• Served as the point of contact for the military; directed military in/out processing activities to process Soldiers and their families.

• Promoted effective communication and customer service between the Family members and organization at all levels

• Attended meetings, upheld Operations Security by properly storing or destroying classified records

• Coordinated with installation agencies to schedule briefings, orientations, and workshops on Soldier and Family Readiness issues

• Created a communications log for contact verifications which became a standard for the organization

NICOLE JORDAN 706-***-****, ************@*****.***

Georgia Parent Teacher Association, Augusta, GA 10/2010-08/2012

Treasurer/Bookkeeper, Volunteer

• Performed budget formulation work; prepared detailed analyses of annual and or multiyear budget estimates using past history, trends and fixed costs

• Reviewed recorded transactions for accuracy, made corrections and appropriately referred problems and determined corrective measures

• Kept informed on nonprofit financial issues; read relevant operational policies, procedures, regulations and pursued appropriate training

• Chaired the Appropriations and Finance committees, prepared and summarized meetings, entered data into database and created meeting agendas

• Balanced check book, prepared and submitted monthly bank reconciliations

• Prepared and arranged for annual audit and filed taxes

• Managed cash flow before authorizing payment of budgeted expenditures

• Instrumental in increasing budget proceeds by over $14,000 through fund raisers

US Army 10/200*-**-****

Operations Manager

• Managed six departments to complete goals and objectives of organization with no fail; allocated for three managers

• Coordinated the use of people and resources, assigned work shifts and supervisors

• Developed standard operating procedures, conducted meetings and training sessions

• Represented organization at internal and external briefings

• Developed performance expectations, identified essential functions and knowledge skills and abilities required

• Coached, counseled and conducted performance evaluations and motivated employees

• Managed and ensured effective employee relations under the Department of the Army Equal Opportunity program

• Managed conflict and responded to grievances

• Achieved a 93 percent rating for operations proficiency with minimum personnel.

US Army 10/2001-09/2002

Human Resource Specialist

• Communicated with management, customers and employees to answer questions and addresses complaints

• Completed and mailed bills, contracts, policies, invoices or checks

• Inspected subordinate organizations for guidance compliance

• Computed, recorded, and proofread data and other information, such as records or reports

• Conducted Qualitative Reviews of events for risk mitigation

• Advised and trained organization on Department of Defense Equal Opportunity (EO) program

• Conducted monthly maintenance and project reviews to brief to higher level staff elements

• Achieved a 98.2 percent rating for processing personal finance transactions

HONORS/AWARDS

Bookkeeping records and format praised by regional president to be used as model for county standard. Processed and submitted dues for over 400 members within strict deadline in which Visionary Pin was awarded to the organization. Hand selected amongst all regional leaders as the representative to assist the US Army Recruiting Command in its recruitment efforts. Mentored subordinate unit to win the Army Excellence awards through inspection and assistance.

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