Customer Service Management

WILLIE J. HARRISON

Cell: 630-***-****

Email: **********@*****.***

PURCHASING MATERIALS MANAGEMENT

Over 15 years of purchasing and materials management experience within diverse industries. Accomplishments focus on restructuring departments for more efficiency, business process improvements, negotiating vendor contracts, creating cost savings initiatives, and maintaining quality standards while achieving targeted goals. Areas of expertise include:

Inventory Management Purchasing Material Planning Production Planning/Scheduling Contract Negotiating Capacity Management Cost Reduction Initiatives Lean Warehousing Transportation and Freight Mgt Outsourcing Parts Demand Planning Supplier Performance Management Shipping and Receiving Project Management Policy / Procedure Development

PROFESSIONAL EXPERIENCE

BOSCH REXROTH, Hoffman Estates, IL August, 2011 – September, 2014

Sr. Logistics Analyst

Part of a corporate logistics team that works to identify, quantify and lead projects within Logistics function Bosch Rexroth to optimize cost, improve efficiencies and increase the level of service to our customers. Work with seven different North American locations to improved their logistics processes. The areas that are my primary responsibilities are procurement, supplier management, material planning, demand planning and inventory management. Create reports and developing metrics to measure continuous improvements efforts. Other areas include are Lean warehousing management, Process improvement methods, Value Stream Mapping and Design and Cost reduction project.

Assistant project manager for reengineering logistics in Canadian divisional headquarters, responsible to improve: demand planning, order fulfillment and processing, inventory management, supplier integration, transportation and customs processes, warehousing, logistics key performance indicator measurement and controlling, and the restructuring of the logistics organization.

CATERPILLAR, Joliet, IL 07/2010 – 8/2011 (Contract)

Sr. Logistics Planning Analyst

Responsibilities include identifying, developing, and executing procurement and logistics plans to ensure least cost on time deliveries from the supply base. Also, support replenishment strategies and supplier capability to execute pull replenishment techniques, including order sequencing and KANBAN. Manage replenishment plans utilizing various replenishment tools such as MRP, MRCET, and LOGNET. Assist Logistics Planning, Global Purchasing, Suppliers, Product Groups, 3rd party suppliers, and Operations in replenishment strategy development, overseas supplier logistics and act as a liaison for inventory position and material availability.

AMPHENOL FIBER OPTIC PRODUCTS, Lisle, IL 10/2007 – 1/2009

Operations Manager

Managed the day to day operations of the Chicago manufacturing facility which included purchasing, production, planning/scheduling, capacity management, inventory, order fulfillment and shipping/receiving in Chicago. Also, monitored production and capacity planning in the China and Mexico plants. Managed 4 employees.

* Worked with China purchasing to locate and qualify low cost Chinese suppliers.

* Worked with customer service in prioritizing customer orders.

REXNORD INDUSTRIES, INC., Downers Grove, IL 8/2005 – 9/2007

Production Planning Manager

Managed production and capacity planning and scheduling of Industrial bearing products and developing master production schedules from forecasts. Managed planners, material handlers and shipping and receiving. Managed and monitored parts and components inventory for optimum levels. Managed 13 employees.

Willie J. Harrison Page Two

DENTSPLY INTERNATIONAL, Des Plaines, IL 3/2001 – 3/2004

Senior Planning & Procurement Specialist

Purchased all parts, components, outside services and packaging for 32 products. Managed and monitored parts and components inventory for optimum levels. Managed and monitored production and capacity planning. Develop materials plans and MPS from forecasts. Locate, evaluate and develop new suppliers for critical parts, components, tooling and processes as requested by manufacturing and R&D. Manage and monitor supplier performance against established performance metrics and work with key suppliers to ensure continuous improvement. Manage over $16,000,000 in annual purchases

* Achieved an annual cost reduction goal of $200,000.

SYMBOL TECHNOLOGIES, INC., Arlington Heights, IL 2/2000 – 3/2001

Logistics Manager

Manage purchasing of replacement, spare parts and packaging. Manage all inventory planning and control activities Manage Parts room operations. Manage shipping and receiving activities including air freight and LTL's. Manage customer returns and replacements. Managed $4 million in purchases. Manage 27 non-union employees

* Increased shipping orders from 32 to 45 per hour

* Reduced replacement parts inventory by 5%.

SQUARE D COMPANY, Bloomingdale, IL 2/1998 – 2/2000

Spare Parts Manager

Manage all purchasing and inventory management activities. Forecasting and inventory planning of electrical parts and components. Establish departmental procedures. Establish supplier base and manage supplier relationships. Managed 3 employees

* Develop and organize the electrical spare parts program for Field Services.

Materials Supervisor, Schiller Park, IL 4/1995 – 2/1998

Managed the plant’s purchasing, materials and shipping/receiving functions. Negotiate all of the plant's purchasing contracts and agreements. Establish and/or maintain supplier relationships through strategic alliances. Responsible for inventory forecasting and planning activities. Managed the inventory of electrical parts and component using KANBAN. Responsible for departmental hiring and training of new employees. Corporate commodity team member and member of Supplier Diversity recruitment team. Supervised 11 employees.

* Reduced work in process inventory by 18% by creating KANBAN at point of use.

* Managed all of the plants' $19 million in purchasing and $5 million in inventory

* Reduced work-in-process inventory by 15% using KANBAN

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TRAINING and SKILLSETS

* Certificate in Production and inventory Management (DePaul University)

* Training in Lean Manufacturing

* Managed the activities of as many as 27 direct employees.

* Managed the production planning/scheduling, purchasing, materials and shipping/receiving functions

* Proficient in ERP systems like SAP, PeopleSoft, JD Edwards

* Proficient in Microsoft Word, Excel and PowerPoint

* Managed all inventory functions including cycle counts and transactions

* Managed Transportation and 3PL logistics

EDUCATION

LEWIS UNIVERSITY - Romeoville, IL

MBA - Operations Management, 5/18/1997

UNIVERSITY OF THE STATE OF NEW YORK - Albany, NY

Bachelors of Science - Business, 10/18/1991

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