Customer Service Human Resource

Jay Robert McMullen

****A Andrews Lane, McGuire, NJ 08641

Phone: 609-***-****

E-Mail: *********@*****.***

Active Secret Security Clearance

PROFESSIONAL EXPERIENCE

Corporate Recruiter

Xylem Inc (dewatering) (February 2015 – July 2015)

Provided recruiting services to branch offices. Recruited and screened candidates for sales, administrative, engineers, customer service, supervisory, and management positions. Identified and pre-qualified candidates by reviewing resumes and applications. Increased retention significantly through effectively pre-screening and conducting behavioral based interviews. Provided an extremely high level of customer service to all staff members. Consulted with managers and supervisors regarding hiring processes and other HR matters. Scheduled and prepared candidates for second interviews with management. Displayed the ability to problem-solve, implement company policies, and employment laws. Developed action plans to fill open positions in a timely and efficient manner. Determined successful and innovative sourcing strategies.

Human Resource / Administrative Services Management, United States Marine Corps

(September, 1991 – February 2015)

Human Resource Administrative Service Manager (Military)

Marine Aircraft Group-49, McGuire Air Force Base, NJ. (2003-2010, 2013 to 2015)

Deputy Director of Central Personnel Administration Center consisting of 7 geographically separated organizational units consisting of over 2600 military and Federal civilian personnel in 4 states. Advise department director on best administrative principles, methods, and practices. Oversee annual payroll budget of $150M+. Managed diverse operational programs in accordance with mission objectives, including government purchases, quality assurance, and training. Provided oversight of data entry, payroll, and record administration of employee pay and benefits; provided advice, guidance, and assistance on issues related to personal affairs, benefits, and privileges accrued to members of the Armed Forces including the unique requirements of reserve component members; coordinated administrative matters of internal staff sections and external agencies at the staff level; supervised task management to ensure proper staffing of all required administrative tasks; maintained personnel physical and electronic service records and Personal Identifiable Information (PII) accountability; supervised and verified service record audit procedures and transitioned all records into electronic records processing; managed postal operations and accounts; provided oral and written performance evaluations for members of the administrative staff; collaborated with recruiters, senior leaders, and higher headquarters to ensure organization staffing requirements were filled with qualified personnel and mission requirements were met; participated in the development of Force Structure Review Group (FSRG) plans and strategies for ensuring that organizational plans, policies, and procedures were established prior to unit deactivations; submitted manpower change requests to accommodate changes in organizational mission; developed new training instruments to identify trends in training needs of administrative staff; initiated casualty reporting, awards and decorations, performance evaluations, and basic legal documents; utilized military specific systems and programming; additional specialized duties of Agency Program Coordinator and Limited Duty Coordinator.

Recruiter (Military)

Prior Service Recruiting District 4, Camp Lejeune, NC (2010-2013)

Used knowledge and skills in applying a wide range of methods, principles and practices commonly used in the recruitment and placement of personnel to achieve the units end strength. Used organizational structure, billet identification codes and unit shortfalls to identify and fill vacant billets. Utilized internal and external recruitment strategies to attain mission. Conducted interview and screening for potential candidates for employment to determine eligibility for new hires or continued employment relative to physical defects, moral character, criminal involvement, age, drug use, satisfactory prior employment, citizenship, security clearance eligibility and education in support of national defense. Negotiated and executed contracts for terms and conditions of employment. Conducts criminal history and background checks for potential candidates with local and state law enforcement agencies and security manager. Established and maintained contact with applicants for enlistment and processing; conducted promotional activities, administratively prepared enlistment contracts, interviewed and screened applicants for qualification, counseled applicants as necessary and maintained a positive relationship with local community. Provided information on employment, education, training, jobs skills and advised potential service members of career benefits offered by the military. Bolstered recruitment efforts using competitive strategies, market analysis and effective communication skills. Conducted over 200 eligibility and suitability interviews; completed screening documentation, negotiated and executed 157 prior service contracts for terms of service. Facilitated key position placement through external agencies and internet recruiting for local, national and international positions. Exceeded manpower recruiting goal for 4 geographically dispersed locations, accessing 157 applicants, averaging monthly recruiting average of 4.76 contracts per month for 34 productivity months, resulting in 95 percent of mission attainment. Presented formal and informal talks at civic and service organizations. Provided semiannual recruitment and policy public-speaking briefs to over 2,000 potential applicants. Established and maintained professional relationships with external supporting agencies, resulting in exceeding recruiting goals. Received numerous awards for exceeding stated mission requirement and goals such as the heavy hitter award for exceeding the quarterly recruiting goal.

Successfully completed 274 hours of specialized recruiter training; coordinated prior service applicant accession package preparation, to include any and all requirements specified by governing orders and directives; prospected, interviewed and screened potential applicants for the Marine Corps Reserves; prepared required documentation for all accession packages; maintained all accession files as required; maintained a desktop procedures and turnover files and update as necessary; solicited separating Marines from active duty for further service in the Marine Corps Reserve; coordinated with all units in area of observation to ensure maximum distribution of Marine Corps Reserve information; provided the option of reenlistment in the Marine Corps Reserve to qualified Marines separating from active duty; successfully met and exceeded monthly recruitment goals.

Human Resource / Administrative Services Specialist (Military) (1996-2003)

Supported all personnel administration tasks for members of three remotely located reserve units; utilized military automated human resource information systems to prepare documents, maintain personnel records and input, audit and retrieve pay and personnel information; audited and prepared entries in individual service records; audited and distributed leave and earning statements (LES) to ensure accurate pay and entitlements; prepared various personnel and pay related forms and documents; prepared travel orders; prepared discharge and retirement documents; used newly developed automated diary feedback reporting system to improve accuracy and timeliness of personnel and pay entries; received recognition for superb administrative support and inspection results during the initiative; during unit re-designation; assisted in the reclassification of personnel within Supply Detachment to military occupational specialty (MOS) commensurate with their grade within the table of organization (T/O) at the newly created Ammunition Detachment.

EDUCATION

2002 Argument Based Research, Craven County Community College, NC

2002 Exposition Writing, Craven County Community College, NC

2014 Pursuing bachelor’s degree at University of Phoenix

CERTIFICATIONS

2010 Marine Corps Course: Basic Recruiter

2009 Marine Corps Course: Staff Non Commissioned Officer Advanced Learning Program

2009 Marine Corps Course: Staff Non Commissioned Officer Academy Advanced

2007 Marine Corps Course: Staff Non Commissioned Officer Academy Career

2003 Navy Course: Security Training

1998 Navy Course: Amphibious Operations

1996 Marine Corps Course: Personnel Clerk

1992 Army Course: Defense Basic Packaging

SPECIAL TRAINING AND CLEARANCES

2012 Active Secret Security Clearance held by the United States Marine Corps

2006 Equal Opportunity Advisor

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