Customer Service Manager

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TYLER MEINECKE

+1-636-***-****. *****.********@*****.***

Linkedin.com/in/tmeinecke

SUMMARY

Passionate education & training professional with strong communication and presentation skills dedicated to helping others reach their potential to improve business performance. Extensive cross-functional experience in Training & Education, large-scale Event Management and Hospitality roles. Strong track record in Customer Service roles with direct customer contact. Combines technical expertise in MS Office, various computer and web software programs to maximize efficiency towards completing assignments. CORE COMPETENCIES:

Program Management

Public Speaking experience

Presentation Design & Delivery

Staff Management (Allocation, Scheduling)

Staff Training & Development, Adult

Learning

Customer Service & Hospitality

Food & Beverage Management

Cost Control Analysis, Problem Solving

Transportation Management

Microsoft Office Suite, Windows, Mac

Prezi, Adobe Captivate, Slideshare, Social

Media

Proficiency in LMS Systems

Training module design

Inventory Control, BEO spreadsheet

Transportation management spreadsheet

Driver Logs spreadsheet

Olympic Management Software

PROFESSIONAL WORK EXPERIENCE:

Freelance Trainer Remote

Self-Employed 08/2013 – Present

-Design and deliver engaging, creative instructional activities using software such as Skype and GoToMeeting

-Create positive, learning-conducive setting using a variety of software tools & web sites

-Meet course and student performance goals with minimal to no supervision under tight deadlines

-Utilize curricula that reflects the diverse educational, cultural, and linguistic backgrounds of the students

-Collaborate with virtual teams to ensure multiple projects are being managed and results are being met Bus Depot Supervisor- Special Olympic World Games 2015 Los Angeles, CA Special Olympics World Games Committee 06/2015-08/2015

-Delivered bus depot trainings to managers and staff

-Assisted bus depot manager with staff supervision and allocation during games-time

-Stayed updated on transportation itineraries and provided updates to program managers

-Created transportation routes to and from venues, campus housing, and other destinations points

-Assisted with greeter and driver trainings by ensuring key information was included

-Designated as key transportation planner for bus routes at USC and UCLA campuses

-Delivered orientation trainings to bus drivers, volunteers and staff *****.********@*****.***- +1-636-***-**** 2

Transportation Manager- 2014 FIFA World Cup Rio de Janeiro, Brazil Cartan Global 05/2014 – 07/2014

-Managed end-to-end program transportation including database entry, driver logs, staff mgmt., and transport logs for over 200 clients throughout entire duration of World Cup program

-Collaborated with Transport Supervisor and Program Manager throughout the program to produce accurate guest itineraries and transportation schedules in fast-paced setting

-Developed transport plan for all matches in Rio in conjunction with Transport Supervisor; coordinated - pre- event parking, placement of staff for guest entrance and exit, and post-event passenger loading and dispatch

-Provided client support for transportation-related inquiries and concerns Native English Instructor/ Trainer Sochi, Russia

English First 04/2013– 04/2014

-Identified student & employee learning needs and developed new curriculum as well as training platforms designed to specifically address individual learning styles

-Delivered teaching lessons to over 400 students from Basic to Advanced English levels

-Conducted English training sessions using own material to over 100 employees of different companies

-Oversaw curriculum development and updated existing courses to meet the needs of multiple level classes using LMS software systems

-Conducted teacher trainings and coordinated with Director for improvement in the school

-Consistently improved general English proficiency scores from previous year for ongoing classes Assistant Transportation Manager- 2014 Sochi Winter Olympics Sochi, Russia Jet Set Sports 2/2014 – 3/2014

-Managed transport for all clients arrivals/departures to and from mountain venues for Sochi 2014 Winter Olympics

-Coordinated logistics and managed staff scheduling assignments, provided customer-facing hospitality in VIP suites and hospitality rooms

-Organized transportation itineraries for clients prior to departure from Olympic program

-Coordinated transport sheets in liaison with Program Managers and Program Support to ensure timeliness of guests’ transportation needs

-Managed multiple projects at different sites, including room preparation, itineraries, staff training and planning for upcoming arrivals

Staff Trainer- 2014 Sochi Winter Olympics Sochi, Russia Jet Set Sports 08/2013– 12/2013

-Designed and delivered company hospitality training platform administered to 55 Jet Set Sochi Hospitality staff in preparation for the upcoming 2014 Sochi Winter Olympics

-Reviewed Olympic transport venues and routes with program managers and upper management to determine best ways for staff to access locations

-Created weekly staff reviews and evaluations to submit to training director, as well as participated in staff allocation process to determine best fit position for each staff member

-Conducted New Hire Orientation classes and created weekly training activities for staff to engage attention EDUCATION:

Bachelors of Science- Public Policy

University of Missouri- St. Louis Graduated 05/2011

(Student Government Association, Intercultural Exchange Groups)

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