Customer Service Sales

Santi Y. Villamaria

San Antonio, TX ***** 210-***-**** ********@*****.***

OBJECTIVE

Seeking an opportunity with a respectable HVAC company that provides on the job training and future growth opportunities where I can utilize my current skills, and expand my knowledge in the trade.

QUALIFICATIONS

Exceptional interpersonal skills with esteemed clients, colleagues, and upper management.

Well versed in effective non-verbal & verbal communication.

Highly organized and detail oriented.

Upbeat, focused, prudent, flexible, and highly adaptable to fast paced environments.

High degree of proficiency regarding Microsoft Word, Xcel, & PowerPoint

Ability to drive sales and service

EDUCATION

Everest Institute Heating Ventilation & Air Conditioning San Antonio, Texas

Graduation Date: October 2014

Cumulative Grade: A

HVAC CERTIFICATIONS

EPA(Universal)

Electrical HVAC Excellence

410A

Preventative Maintenance

Certified Apprentice Electrician

Saint Petersburg College College of Technology and Management Clearwater, Florida

Bachelor of Science in Business Administration, Financial Services

Graduation Date: December 2013

Cumulative Grade Point Average: 3.50

WORK EXPERIENCE

K-Air Corporation HVAC Technician & Safety Supervisor San Antonio, Texas

2014- Current

Responsible for working on heating, ventilation, cooling and refrigeration systems that control the temperature and air quality in buildings both residential and commercial.

Perform highly diversified duties including install, troubleshoot, repair and maintain any and facility equipment according to safety, predictive and productive maintenance systems and processes.

Conduct daily installs, service calls, and maintenance calls

Responsible for vehicle safety by maintaining all company vehicle monthly maintenance

Completed door to door collections of payment

Completed administrative tasks such as creating invoices, inventory check lists, and install checklists

Provide high quality customer service and care to clients

Ability to provide knowledgeable and courteous repair service while incorporating sales

Cornerstone Publications Advertisement Sales Representative Castroville, Texas

2013 – 2014

Conducted business to business sales

Maintain assigned account bases while developing new accounts.

Obtain and study information about clients' products, needs, problems, advertising history, and business practices in order to offer effective sales presentations and appropriate product assistance.

Prepare and deliver sales presentations to new and existing customers in order to sell new advertising programs, and to protect and increase existing advertising.

Inform customers of available options for advertisement artwork, and provide samples.

Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.

Process all correspondence and paperwork related to accounts.

Deliver advertising or illustration proofs to customers for approval.

Draw up contracts for advertising work, and collect payments due.

Meet and exceed goals

LMTD/Metro PCS Assistant Manager Saint Petersburg, Florida

2005 - 2013

Creating a very positive buying experience for the client.

Identifying customer’s needs and providing information about the benefits of our service that can help meet those needs.

Professionally and clearly explaining products, services, features and advantages relating to the client’s needs.

Troubleshooting customer service questions to help resolve all customer problems/concerns.

Maintaining files of existing and potential clients.

Maintaining floor stocking levels, displays, etc.

Performing sales tracking and related reports.

Insuring that all company policies are followed. Accepting payments on customer accounts and doing exchanges/upgrades correctly.

Balancing/reconciliation of cash drawer to meet company standards.

Aligning company visions with resources, to help better meet and exceed company standards of customer service, sales, and employee training.

Execution of operations, merchandising, and administration tasks.

Positioning reports to superiors and overseeing subordinates.

Responsible for conducting industry research in an effort to remain at the forefront of ever-changing fashion trends.

Continuously performing analysis of sales reports and consumer feedback to foster, both, client retention and firm efficacy.

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