Customer Service Administrative Assistant

Sandra Williams

********.********@*****.*** 646-***-****

SUMMARY

Extremely capable and efficient office assistant. Attentive to detail and accustomed to keeping track of critical records. Adapts rapidly to change and works well in a team or alone. Attentive to others and responsive to needs of the organization or client. Proficient in MS Word, Excel, Outlook

EXPERIENCE

NEW YORK CITY, DEPARTMENT FOR THE AGING 11/2014 - Present

Clerical Trainee, Senior Employment and Training Unit

Training in basic computer skills including Word and Excel and introduction to the Internet

Training in customer service, including workplace protocol and etiquette

Payroll Department

Scanning payroll report into the system, creating labels and envelopes for mailing, filing.

Maggie’s Paratransit Corp. Brooklyn, NY 10/2009 – 12/2012

Administrative Assistant

Track and log driver’s Operator and Dispatcher attendance sheets

Enter driver’s hearing/operation sheets into system.

Enter passenger complaints and maintain all files within dispatch unit

Add new material to files and created new records as necessary

Jamaica Medical Heights, Queens Village, NY 2/2006 – 10/2008

Administrative Aide

Answering telephones, greeting patients, updating and filing patient’s medical records, filling out insurance forms, handling correspondence and scheduling appointments

Assisted patients in resolving potential or actual issues by providing information on policies and procedure

Clinical Duties: Labeling blood to be sent out for testing

Gettenberg Consulting Co. New York, NY 09/2000 – 04/2005

Commission Billing Clerk

Created invoices and credit memos, issued them to customers and updated customer files

Reviewed billing records for possible errors

Responsible for preparing documents before posting by checking calculations and codes

Reconciled monthly statements using automated systems

Education:

The Hope Program; Career Advancement classes and internship

Medgar Evers College; Computer literacy

Bushwick High School; Diploma

Contact this candidate