Angela Prager

415-***-**** acq3u7@r.postjobfree.com

Summary:

Solid planning experience in the premium corporate travel services industry. Primary expertise is the ability to organize diverse pieces of information and research into succinct travel itineraries for the customer. Concise interpersonal skills, friendly, tremendously professional, good at rapport building. A resourceful concierge capable of giving customers excellent service to make informed decisions.

Employment:

Personal Concierge LesConcierges, San Francisco, CA December 2009-Present

Arrange complex travel itineraries involving various international and domestic destinations Continuously exceeded expectations with customers by providing them continuous and comprehensive communication. Providing white gloves service to affluent clientele. Concierge Le Meridien, San Francisco, CA

April 2006 - May 2012

Provide four star services to high end business clientele for a 4 star luxury hotel (Starwood Hotels), expedite house car, manage a multi-line phone, support for guest service staff. Chef Concierge Hotel Monaco, San Francisco, CA

October 1999 – December 2006

Manage concierge staff, assist guests with concierge related requests, billing, scheduling, work with outside vendors, assist Event Planners with expediting their events, Manager On Duty, guest pacification and resolution, employee counseling, conduct monthly department meetings, manage VIP (Kimpton Hotels) arrivals and amenities. Other Significant Experience:

Events Committee

Coordinator

Help organizes monthly employee events for one hundred plus people. Try to boost employee morale by putting together fun engaging events.

Coast Line, San Francisco, CA

Tutor/Host

Tutor Japanese students in English, act as ambassador to the city, introduce them to American culture and encourage them to speak in English. Assisted with language schoolwork. Prepared meals and acclimated students to US customs.

AXA, Montreal, Canada

Foreign Work Exchange Program

Became the work ambassador to new colleagues coming abroad. Instill LesConcierges mantra while providing cross training. Creating ties with our newest business partner. Fifth Ave. Suites (currently Hotel Monaco), Portland, OR Assistant Front Office Manager

Served as liaison between staff and General Manager, aided Director of Sales and catered to preferred corporate clients, registration and departures for guests, managed computerized room inventory, relief Concierge

Volunteer Experience:

Northern California Concierge Association

Vice President

Second in command of 147 member association, facilitate bi-weekly events, help coordinate 200 vendor tradeshow, build and maintain vendor, and membership relationships Les Clefs d’Or International

Test Caller

Contact potential new members while remaining anonymous pretending to be an upcoming guest.

Hospitality Trade Show

Organizing Committee

Help coordinate and assist with set up and organization of event. Planned logistics for vendor booths.

Glide Memorial

Partnered with travel industry professionals, to nourish and serve our lower income community. Project Homeless Connect

Worked in triage, listened to the people’s needs, and guided them to appropriate department to get their needed services.

Harvest from the Heart

Food Runner

Delivered food to various shelters in San Francisco. Did “Random Acts of Kindness,” went into the community and delivered, food, water and new socks to those living on the streets.