Customer Service Sales
Resume:
Joseph C. Roberson
Austin, Texas 78737
662-***-**** (Cell)
**********@*******.***
HIGHLIGHTS • Sales/Marketing • Strategic Planning • Reporting
• Operations Management • Presentations • Training
• Business Development • Customer Service • Leadership
SUMMARY • Highly motivated, results-oriented, and ambitious professional with a proven track record of implementing promotional programs and increasing sales.
• Outstanding communication, presentation, and problem-solving skills.
• Successful in establishing an exceptional rapport with individuals on all levels.
• Enthusiastic and energetic leader with the ability to supervise, train, and mentor others in fast paced team environments.
• Excellent planning, organizational, and time management skills.
EXPERIENCE
2007 – May 2015 LAZYBOY FURNITURE GALLERIES, Austin, Texas
Sales Manager
• Hire, manage, train, and mentor sales staff within a team environment.
• Set individual and store goals, facilitate motivational meetings, and conduct employee performance evaluations.
• Implement corporate marketing promotions and contact former customers to increase business.
• Monitor sales performance and generate monthly reports for the Regional Manager.
• Oversee the Service Department, and resolve escalated customer service issues to ensure a high level of satisfaction.
• Accurately balance daily transactions and prepare bank deposits.
• Achieved annual personal sales of $500,000-$550,000 per year with a closing ratio of 40-45%.
• Recognized by senior level management for monthly/annual sales performance.
• Actively involved in increasing annual store sales from $2.3 million to $6.6 million.
• Consistently ranked in the top two stores out of 13 stores in the Texas Region.
2006 - 2007 MARKET PLACE SHOWROOM, Tupelo, Mississippi
Assistant Sales Manager
• Supervised, trained, and motivated Sales Associates and Delivery Drivers.
• Assisted in managing shipping, receiving, and delivery activities.
• Established an exceptional rapport with customers, received excellent referrals, and increased business within the local community.
• Successfully increased sales 25% within one year.
2005 - 2006 FRANKIE BLACKMON CHEVROLET, Tupelo, Mississippi
Sales Consultant
• Determined customers’ needs, presented vehicle features, and negotiated contracts.
• Interfaced with the Sales Manager and Finance Manager.
2003 - 2005 FRANKLIN COLLECTION SERVICE, Tupelo, Mississippi
Supervisor, Student Loan Collection Department
• Managed daily operations within a fast paced call center environment.
Joseph C. Roberson Page 2
EXPERIENCE (continue)
• Hired, trained, supervised, and evaluated a team of Collectors.
• Negotiated payment plans to meet customer needs, and generated new contracts.
• Monitored calls to ensure all policies and procedures were followed.
• Generated weekly performance and financial reports for the General Manager.
• Communicated with Sallie Mae services management team.
2002 - 2003 GREAT AMERICAN CASH ADVANCE, Tupelo, Mississippi
Manager
• Managed daily business operations for a payday loan company.
• Hired, supervised, and trained Collectors and Cashiers.
• Held responsibility for new business development, financial transactions, bank deposits, collections, and profitability.
2000 - 2002 TUPELO FIRE EQUIPMENT COMPANY, Tupelo, Mississippi
Inside Sales Associate
• Accurately calculated and prepared quotes for various fire equipment.
• Provided detailed product information and ensured quality customer service.
• Entered orders into computer system and monitored inventory levels.
• Received shipments, inspected merchandise, and coordinated deliveries.
• Maintained a strong rapport with city/county officials, and fire department Chiefs.
EDUCATION UNIVERSITY OF MISSISSIPPI, Oxford, Mississippi
Coursework in General Studies and Business
AFFILIATION • Pi Kappa Alpha Fraternity, University of Mississippi, Former Member
COMPUTER • Windows; Microsoft Office (Word and Excel); Microsoft Outlook; Internet
SKILLS Explorer; Various Customized Point-of-Sale and Database Systems
References Available Upon Request
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