Customer Service Management

Angel Ocana

**** * *** ******, ************, PA *9147 C: 347-***-**** **********@****.***

SUMMARY

Angel Ocana is a dedicated individual with a positive outlook and great organizational skills. He was rookie of the year in 2009 for his outstanding management approach with the MCS Management Services Group. Ahead of the curve with 6 years customer service skills and materials management, Ocana understands how to work on a team or take the lead role of a supervisor.

HIGHLIGHTS

Rookie of the year 2009

Complex Problem Solving Skills

Inventory Materials Management

Strategic Budget Planning

Receiving / Shipping Control / Forklift Driver

Excellent Communication Skills

Training and Skill Development

Proficient in Microsoft Outlook/Excel/Word

Purchasing Negotiating Experience

Financial Billing Analyst

PROFESSIONAL EXPERIENCE

08/2009 – Present Materials Management for Magee Rehabilitation Hospital

MCS Management Services – Philadelphia, PA

Review, analyze, manage and negotiate distributor and manufacturer contracts. Improve financial budgeting with strategic planning. Proactively monitor customer orders, schedules, and shipments notifying the customer of delays or shortages on a scheduled order. Develop primary and secondary sources with consideration of price, quality, availability, reliability and technical support. Builds and maintains good business vendor relationships, and seeks out new or alternative vendors as required. Maintain inventory/billing records of all incoming/outgoing materials.

Inventory Control & Store Room Management

Receive shipments at loading dock with forklift. Maintain stock records of all products with first in first out policy. Create purchase orders online and/or fax to vendors for shipment. Review and adjust monthly inventory to accommodate hospital needs. Assist with outgoing shipment orders and prepare materials in a timely manner. Report backorders and discard expired materials through proper protocol.

Office Clerical Customer Service & Billing Entry

Compile, sort and verify the accuracy of data files. Maintain logs of activities and completed work. Process billing transactions accurately and timely for assigned partners and clients. Retrieve documents and deliver to proper department. Review, sort and distribute all incoming mail (UPS, FEDEX and USPS)

EDUCATION

High School Diploma Pleasant Valley High School Brodheadsville, PA

REFERNCES

Tama Berman Magee Rehabilitation Nurse Manager 267-***-****

Deborah Foster Magee Rehabilitation HR Department 215-***-****

Tiffany Foster Magee Rehabilitation Finance Department 215-***-****

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