self-starter, analysis, configuration, testing, defect resolution

Danielle M. Maier

*** ******* ****** - *****, ** 14043

716-***-**** - ***********@*****.***

SUMMARY OF QUALIFICATIONS:

Customer Solutions professional experienced in the customer relationship management software industry for non-profits. Proven expertise in the following: implementations, project management, product demonstrations, software knowledge base process documentation, and segmentation. Skilled in developing cross-functional teams, meeting deadlines achieving company goals and objectives. Possess the ability to lead successful conversions, migrations, and integration projects.

CORE COMPETENCIES:

Customer Relations, Relationship Building, Strategic Planning and Implementation, Team Leadership, and Project Management

PROFESSIONAL WORK EXPERIENCE:

SofTrek Corporation Amherst, NY November 2001-May 2015

Pre-Sales Specialist February 2015-May 2015

Increased the volume of sales demonstrations by researching, identifying, and qualifying prospect sales leads using various industry tools

Developed procedures to assist with corporate sponsorships, event registration, and payment tracking for annual industry conferences

Acquired two significant corporate sponsorships for the 2015 ClearView CRM Users Conference which increased sales revenue by $3,000

Created an effective internal systems control method to assist in the production and review of request for proposals

Populated sales and sandbox databases so that they were unique to each prospect, which also encompassed a 360 degree view of all CRM capabilities

Streamlined direct marketing efforts by improving the prospect rolodex for accuracy.

Client Services Account Manager February 2013 - February 2015

•Created and managed information for client portfolios for case study analysis

•Persuaded and strengthened client awareness of new product functionality

•Subject matter expert on client specific custom work and processes which included software patches, upgrades and training

•Led and completed software conversion and integration projects

Project Manager/Client Support Analyst November 2011 - February 2013

•Responsible for customer relationship building and project management to ensure consistency with company strategy, commitments and goals

•Provided consistent professional and efficient Tier 2 product support within the Client Services Department

Danielle M. Maier Page 2

Optional Services Associate February 2005 - November 2011

•Interfaced with clients’ marketing and operations teams to help align marketing campaign strategies and goals with execution of direct mail segmentation

•Managed client expectations which included addressing any concerns regarding campaign strategy, approach, testing protocols, and results reporting

Client Services Administrative Assistant February 2002 - February 2005

•Received, logged, and assigned help desk support calls to address customer problems

for efficient satisfaction

•Coordinated staff travel and made training arrangements

Administrative Assistant Support November 2001 - February 2002

•Prepared contracts, quotes, estimates and any other administrative duties as needed

EDUCATION:

Erie Community College, North Campus, Williamsville, NY

AAS Chemical Technology 1999 and AAS Liberal Arts in Math & Science 1999

CERTIFICATES:

Business Writing Skills Certification - ExpertRating Solutions, 2014

Time Management Certification – ExpertRating Solutions, 2014

Deliver Exceptional Customer Service Certificate - Fred Pryor Seminars and CareerTrack, 2012

Project Management Certificate - Fred Pryor Seminars and CareerTrack, 2012

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