Customer Service Representative
Resume:
Judy Szembratovics
Richmond BC V6X 4H4
604-***-**** home
604-***-**** cellular
Objectives
Dedicated, highly skilled, results-oriented customer service representative seeks a challenging position in a good company that will enable me to use my interpersonal skills and grow with the company.
Professional Profile
Fluent in French verbal and written
Extensive customer service experience
Effective communicator both verbal and written in English and French
Team player with excellent leadership skills.
Proficient in Microsoft Word,Microsoft Office,Accpac,Internet Explorer,Outlook,Data Entry
Certificate in Conflict Resolution
Education
Lasalle College, June 1988 – June 1990
Certificate earned in Travel and Tourism.
Experience
Bi-Lingual Customer Service Representative Peak Products, Richmond BC, 2005 – 2006
Communicated with both internal and external customers in English and French.
Processed a high volume of orders accurately with a high attention to detail.
Reviewed new customer contracts for completeness and accuracy.
Assessed job profitability and reported any margin erosion.
Communicated with project coordinators\sales consultants\sales managers, or operations for clarification as needed to move the project forward.
Checked orders for accuracy and entered information into our proprietary software to help track the status of each job, SAP and CRM systems.
Managed and expedited orders such as re-orders, submitted orders by various means such as online (various software programs), email, fax, etc.
Fostered and developed and collaborated on relationships both internally and externally.
Inside Sales Representative Eminence Organic Skin Care, Vancouver BC, 2003 – 2005
Assisted customers (spas, luxury resorts and hotels) with Eminence products such as setting up new accounts, reordering products, providing any information on existing and\or upcoming products,launches etc.
Placed monthly calls to existing customers in regards to updating contact information, gathering information about product satisfaction and challenges. Ensured current promotions were understood and increased seasonal promotion buy-ins. Inquired about staff training.
Notified the spa of all upcoming regional trainings.
Placed calls on dormant accounts to encourage business.
Received after-training surveys and followed up on recommendations after site visits.
Updated promotional groups in computer system with orders qualifying for the current product launch through our CRM system.
Assisted accounts with support options for special events.
Created and managed annual account reward programs and quarterly sales target plans to maximize revenue.
Co-ordinated with the house account lead to book appointments for training visits, as needed, by sales care trainers.
Worked on marketing strategies to increase sales.
Attended weekly/monthly/yearly meetings to discuss sales targets,house accounts,upcoming events etc...
Bilingual Customer Service Representative Travel Underwriters Insurance Company, Richmond BC, 2002 – 2003
Created and maintained positive consumer\partner relationships by responding to questions\problems\changes or escalating them as appropriate.
Responded to partner (personal and commercial) requests for product information, clarified policy wording, and confirmed insurance rate calculations.
Provided information on reporting procedures, renew processes, claims, and other company services.
Processed partners’ requests for renewals, extensions, and upgrades.
Sold and cross-sold Travel Underwriter products with established procedures and scripts.
Responded to phone inquiries regarding coverage, how to start and follow up on a claim etc…
Bi- Lingual Reception\Customer Service Representative Canadian Parcel Services (CanPar), Montreal Quebec, 1985 – 2000
Started as receptionist in June 1985, promoted to customer service representative in 1986.
Answered an average of 100 incoming calls per day regarding rates,setting up accounts, starting traces on lost parcels, scheduling inspections on damaged merchandise,scheduling pick ups and deliveries, communicating with outside terminals on various matters, dealing with US Customs and Brokerage for the release of parcels and incomplete paperwork.
Was asked to work on different projects .
Co-ordinated sales and supported outside Sales Representatives.
I was accountable for achieving specific sales and incoming call targets which I met and exceeded.
References
Available upon request
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