Customer Service Manager

Paula Conway

**** ****** **** **, ******, Alabama 35040

(T) 205-***-**** • (C) 205-***-**** • (E) ***********@*******.*** Professional Summary

Customer Service Representative with proven ability to establish rapport with clients Customer Service Representative with motivation to maintain customer satisfaction and contribute to company success

Strong organizational skills

Issue and receive purchase orders

Creative problem solver

Listening skills

Excellent communication skills

Handle cash and credit transactions

Accounts Receivables/ apply payments and credits to customer accounts Core Qualifications

• Strong verbal communication

• Quick learner

• Computer proficient

• Extremely Organized

• Microsoft Office

• Team leadership

• File/records maintenance

• Data Management

• Accounts receivable

• Issue and receive purchase orders

Experience

10/2012 - 11/2013 Summer Classics Montevallo, Alabama Customer Service Account Manager

• Investigated and resolved customer inquiries and complaints in an empathetic manner.

• Solved unresolved customer issues.

• Trained staff on operating procedures and company services.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Updated customer orders from start to finish in an accurate and timely manner. 01/2001 - 02/2011 Print USA Birmingham, Alabama

Customer Service Manager

• Implemented new processes and systems for improving customer service satisfaction.

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

• Guaranteed positive customer experiences and resolved all customer complaints - Issued and received all Purchase Orders.

• Posted all payments and credits to customer accounts - Made daily bank deposits. 07/1994 - 01/2001 Southern Construction Birmingham, Alabama Office Manager

• Handled all customer needs on making them feel great about building or buying their home.

• Saw their needs from the first visit to our office to move in day in their new home,

• Handled Daily Deposits

Professional Affiliations

References will be provided upon request

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