Customer Service Sales

To Whom It May Concern,

I would like submit the following resume for the Customer Service

Representative position. I have over 10 years experience in high volume call centres and customer service. My previous experience will allow me to provide excellent support to your customers and team while achieving your companies goals and focuses. Areas that I have worked within include trouble shooting, customer escalations. sales, collections, crew scheduling as well as tracing, tracking, and customs preparations in a shipping environment.. I am a dedicated and focused person who can work individually as well as part of a team. I believe I could be an asset and look forward to an opportunity to discuss my credentials and capabilities with you. Thank you for your time and consideration, Colin Gibbons

RESUME OF COLIN GIBBONS

873 Herrmann Street, Coquitlam BC V3C 4P4

Ph: 778-***-**** 604-***-**** or via email: *******@****.*** PROFILE

Experienced customer service professional. Proficient in Windows and Microsoft Office Applications. Polished writing and speaking skills. Able to adapt and react quickly to changing priorities. Team oriented,able to work independently.

WORK HISTORY

2003- 2012 DHL Express

Various Customer Service Positions (Laid off due to down-sizing) Assist customers with all enquiries including booking pickups, track and trace packages. Administrative support when required including international import liaison, credit card programs and waybill creations and training assistance.

1998-2002 Rogers Cablesystems

Customer Service Consultant

Assist customers in all types of enquiries including sales, billing, new accounts @Home, transfers of existing services, upgrades and downgrades, and general enquiries Help resolve customer escalation issues brought through mail and email.

1995-1998 West Vancouver Community Centre

Access and Boys Gymnastics Instructor

Responsible for developing and coaching classes for Boys programs and special needs children according to specific disabilities and B.C.G.A. Guidelines.

1988-1997 Air BC, Subsidiary of Air Canada

Flight Attendant

Trained in the in-flight operation and emergency evacuation procedures of several different aircraft; perform pre flight checks and crew briefings; prepare, maintain and audit in-flight paper work and case report for liquor sales; ensure flight safety as according to ANO and Transport Canada; attend to passengers needs as required. Crew Scheduler

Coordination and supervision of all flight crews on a daily basis according to federal laws and regulations; including serviceability of aircraft, hours worked by crew members, etc. Coordinate flight schedules for all flight crew; pilots, first officers and flight attendants.

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