Sales Manager

ABHISHEK SHIWARKAR

# B -***, Sunflower Appt, Thakur Village, Kandiwali East, Mumbai 400101 Phone+91-932*******

Email: *****************@*****.*** / ********.*********@*****.***

B A C K G R O U N D

Over Nine years of extensive experience, where three years in Hotel Industry – Manager Sales & Marketing, Establishment and development of Sales for Hotel.

MBA in Travel and Hospitality Management

B-TEC (HNC) Diploma Course in Aviation, Hospitality and Travel Management

P R O F E S S I O N A L E X P E R I E N C E

TULI GROUP OF HOTELS, NAGPUR June 2014- Till Date

Manager Sales & Marketing

Tuli group of Hotels! The central India’s finest chain of hotels and resorts completes 22 years of its reliable services in 2015 Tuli International – a 3star hotel with 105 rooms and 3 banquet hall is the flagship property of Tuli Group of Hotels & Tuli Imperial the 5- star beautifully architecture Boutique Property, oriental and ageless hotels and resorts of Tuli Group.

Roles and Responsibilities.

Establishing and managing led for Hotel

Understanding current and potential customer

Managing customer journey (customer relationship)

Forming marketing strategies and implementing in Sales and promotional activities

Heading the business development & sales team

VITS, LUXURY BUSINESS HOTEL, MUMBAI Feb 2013 - April 2014

Sales Manager

VITS a 4 Star Luxury Business Hotel with 190 Rooms and 10 Banquet halls, a new chain of luxury business Hotels from Kamat group of hotels. Kamat is today a large hospitality business group in India with interests in luxury hotels, budget hotels and restaurants, travel business, catering and educational institutions, departmental stores and of course, Restaurants.

Roles and Responsibilities.

Sales Head handling a team of 4 Sales and corporate executive.

Generating sales forecast for the year.

Responsible for sales in line with VITS Corporate strategies and brand standards.

Motivate all team member and work as a single unit towards a common objective.

And to ensure that team is delivering desired results.

TULI GROUP OF HOTELS, NAGPUR Jan 2011- Jan 2013

Manager Sales & Marketing

Tuli group of Hotels! The central India’s finest chain of hotels and resorts completes 15 years of its reliable services in 2008 Tuli International – a 3star hotel with 105 rooms and 3 banquet hall is the flagship property of Tuli Group of Hotels & Tuli Imperial the 5- star beautifully architecture Boutique Property, oriental and ageless hotels and resorts of Tuli group.

Roles and Responsibilities.

Handling a team of Three Sales executive. Responsible for maximizing the hotel’s revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. To Gain a deep understanding of needs and attitudes of the Corporate.

IBM DAKSH BUSINESS PROCESS SERVICE PUNE Feb 2008-July 2010

Subject Matter Expert (Tech Lead) Customer Service

A BPO unit of IBM Inc with over 20,000 employees. Managed a team of 26 members and effectively handled 2nd tier technical / non-technical escalations from agent.

Organised technical support training for front line agents to get best performance awards consistently team orientation by

creating motivating atmosphere of teamwork.

EXL SERVICES PUNE Oct 2006–Jan 2007 Customer Care Executive

Exl is a leading provider of an offshore business process outsource solutions to the global 1000.exl strives to build lasting relationship with our client base on consistent high quality service delivery, trust and confidence.

Manage daily in-bound customer calls and emails to support pre-sales and post-sales service to customers in line with target service levels expectations set.

Deliver results against pre-determined target metrics that measure individual, team and business performance.

Manage escalations as per the company process, keeping the customer informed and act on behalf of the customer with other Dell departments to ensure satisfactory closure of all issues.

Enhance the value of the positive customer experience through the knowledge, factual information and advice imparted.

ZEE GROUP I T Z CASH CARDS Nagpur Oct 2005 – Sep 2006

Sales Officer

Launched in 2006, Itz Cash Card Ltd., is India's first ever "Multi Service Prepaid Card company" and the leader in this sector. Introduced by the highly diversified Essel Group. ITZ Cash Card offers a portfolio of customized e-commerce and m-commerce solutions in the B2B & B2C space.

Launch of ITZ cash card in Nagpur.

Cold calling to arrange meetings with potential customers to prospect for new business. Negotiating the terms of an agreement and closing sales. Recording sales and order information and sending copies to the Regional sales office.

Reviewing own sales performance, aiming to meet or exceed targets.

Attending team meeting and sharing best practice with colleagues.

THE CONCEPT (Event Management Company) Nagpur July 2003 - Aug 2005

Project Coordinator

Conducted Various Events that are enumerated as under:-

Sony Cyber Shot

Romanov Shaggy Contest

Blenders Pride

Intel Pentium –IV

Rin Safedi Ka Shahenshah

Tata Motors

Videocon Lifestyle.

A C A D E M I C Q U A L I F I C A T I O N S

MBA IN HOSPITALITY & TRAVEL MANAGEMENT SIKKIM UNIVERSITY

BCA VBA B-TEC(HNC) DIPLOMA IN AVIATION, HOSPITALITY AND TRAVEL MANAGEMENT FRANKFINN

HSC MAHARASHTRA

SSC MAHARASHTRA

A C H I E V E M E N T S

Awarded for overall excellence in achieving the metrics and the top player award in IBM DAKSH

Received several VOCs (Voice of Customer - an appreciation note from an end-customer to the client organization)

E X T R A C U R R I C U L A R & H O B B I E S

Sports: Represented school avidly in Football

To Play Snooker

Listen to Music

Thanks & Regards,

Abhishek Shiwarkar

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