Microsoft Office High School

Contact Information: **-** ***nd Street Apt#* Richmond Hill, NY 11418

Phone: 973-***-****

E-mail: *********@*****.***

Objective:

Secure challenging position, within stable and profitable organization, leading to long term career relationship, allowing to utilize my skills and gain further experience while enhancing company’s productivity and reputation

Skills and Abilities:

- Constructing and presenting valid arguments using precise language

- Detail oriented with strong oral and written communication skills

- Strong analytical and critical thinking skills with ability propose solutions to complex problems

- Ability to cross-sell products and services

- Adjusting to living overseas and communicating across cultures

- Fluent written and spoken Spanish with translating and interpreting proficiency

Professional Knowledge and Certification:

- Excellent knowledge Retail and Consumer banking operations, along with federal banking policies and procedures;

OCC, CFPB, FCRA, SCRA, FDCPA, USA PATRIOT, BSA

- Extensive system proficiency: Microsoft Office: Word, Excel, PowerPoint, Access, Outlook; SharePoint, Oracle-PeopleSoft,

LexisNexis, Quest, CRM, EC3, FSD, ESP

- Knowledge in project and operations management with participation in different business operations and reengineering

- Assist in accomplishing production with high quality & maximum efficiency

- Proficiency in database manipulation and data collection related to the business processes

- Notary Public, State of Florida, commissioned thru Sep-2015

Work Experience with Primary Function:

- Fraud Analyst – Anti-Money Laundering – Citibank – Tampa, FL – 06/15-Present

- Conduct research utilizing internal and external public and private databases to compile a portfolio of information

- Perform the analysis employing designated tools to identify patterns, risks and anomalies

- Document the analysis referencing key facts uncovered in the research process and identified in the analysis process

- Finalize an appropriate conclusion based on the research and activity

- Prepare Suspicious Activity Reports for regulatory filing compliant with standards, policies and procedures

- Senior Service Specialist II – Escalations – Auto Finance/Student Lending – JPMorgan Chase – Tampa, FL – 12/12-04/15

- Promoted within 11mo from Auto Finance Collector to Senior Service Specialist - Auto Finance/Student Lending

- Effectively and efficiently obtained solutions regarding escalated concerns encompassing all aspects customers’ auto/student relationship within stipulated service level agreement, maintaining consistent above average metrics

- Successfully mitigated risk and loss thru internal process evaluation, fraud review screening, transaction remediation with anti-money laundering training, personal identifiable information audits with know-your-customer training

- Pre-Legal Representative – Recovery Services – Asset Acceptance Capital Corporation – Riverview, FL – 10/11-11/12

- Transitioned within one year from Collector I to Pre-Legal Representative

- Obtained successful resolutions delinquent accounts achieving 135% towards goal with 95% quality thru year

- Extensive experience with internal/external methods skip tracing and information gathering, review, and evaluation

- Bilingual Paraprofessional – Colson Elementary – Hillsborough County Public Schools – Seffner, FL – 09/09-06/11

- Successfully acculturated foreign students thru ESOL Program (English for Speakers of Other Languages)

- Achieved measurable positive results by serving as foreign language liaison within school administration, addressing needs for non-English students and families

- Developed constructive relationships with invested parties by engaging community thru organizing events and activities

Education:

- Strayer University – Bachelor Science – Economics –– Anticipated Graduation: 09/16

- Prior College Credits – Boston University – International Relations [No-Degree]

- Roselle Catholic High School – High School Diploma – 06/06

Activities and Awards:

- School Advisory Board Member – Colson Elementary School

- Action Team Member – Recovery Services – Asset Acceptance LLC

- Secretary – Adelante Board – Business Resource Group – JPMorgan Chase

- A.C.E. Award Recipient – JPMorgan Chase

References:

- Joshua Faig: 727-***-****, 4900 Memorial Highway, Tampa, FL, 33634, ******.****@********.***

- Kenneth Howard: 813-***-****, 2740 South Falkenburg Road, Riverview, FL 33578

- Jack Keller: 813-***-****, 1520 Lakeview Avenue, Seffner, FL 33584, ****.******@****.***.**.**

Contact this candidate