Project Management
Resume:
MAHARAJAN MANICKAM
Cell: 469-***-****
***********@*****.***
Summary:
14+ years of extensive experience in Quality Assurance Software Testing
Extensive experience in setting up Test Suite using CA LISA
Hands on Experience in building virtual back end services using LISA recorder
Extensive experience in Agile Methodologies (Scrum, XP) / Waterfall Model
Experience in Product development life cycle and Project Management
Experience in complete project SDLC life cycle from Planning, Requirement, Design, Development, integration till Installation and Acceptance Test
Experience in Requirements Analysis, Business reviews.
Experience in Effort Estimation with overall project schedule
Hands on Experience in building virtual back end services using LISA recorder
Have experience in ITIL Framework v3 Foundation level
Have exposure to Virtualization & Cloud Computing Concepts
Have Experience in Security Products & Offshore Coordination
Being part of Scrum team and handling end to end Scrum sprint cycles
Managed Virtual teams located at different parts of world
Managing Complex, Multi-site and Multi-national QA Programs
Involved in various stages of Software Development Life Cycle (SDLC)
Integration Testing Salesforce, ServiceNow, Workday and BRM using SOAPUI
Work experience in configuration management/version control system tool
Experience in database applications of RDBMS in Oracle & SQL Server, ETL Testing
Good Team player who can work individually with minimum supervision
Education
Master of Business Administration (Technology Management), Anna University, India,
Bachelor of Electronics and Communication Engineering, Bharathidasan University, India
Technical Skills:
Project Management Kanban, MS Project 2007, SharePoint, StarTeam
Requirement Gathering VSS, Rational RequisitePro, Clearcase, Clearquest
Operating Systems Windows, UNIX, Linux, OS/390
Languages C, Java, J2EE, Visual Basic, Dot Net (C#), COBOL, Ruby on Rails
Databases SQL Server, DB2, Oracle 10g, PL/SQL
Testing Tools CA LISA 7.0, QTP/UFT, Quality Center/ALM, Dev Track, Selenium Webdriver, SOAPUI (SOAP & REST)
Internet/Web JSP, Web Services, XML and PHP
Scripting Languages VB Script, Java Script, UNIX Script, JQuery, Groovy, Junit
Certifications:
Completed ITIL V3F Certification from EXIN (Netherlands)
Completed CSM (Certified Scrum Master) Certification from Scrum Alliance
Completed PMP (Project Management Professional) Training from PMI
Completed INS 21 General Insurance Certification from AICPCU USA
Management & Leadership Skills:
Good experience in coordinating Project teams and managing risks. Good in preparing realistic software Project schedules, strategic/tactical planning, business analysis and development, budgeting / forecasting. Experience in Managing and Leading test teams located in different geographical locations effectively. Performed functional, technical, resource related issue resolution over the years efficiently.
Processes:
Software Development Life Cycle, Software Testing Life Cycle, Defect Life Cycle, Rational Unified Process, SEI CMM Levels, Testing Methodologies, Black Box Testing Techniques, White Box Testing Techniques.
Professional Experience:
RackSpace Hosting, San Antonio, TX Aug 2014 to Till Date
Project Title: ServiceNow
Position: QA Lead
Test Env & Tools: GitHub, ServiceNow, Workday, BRM and Selenium, SOAPUI, CA LISA
Project:
ServiceNow is Enterprise Service Automation Product to automate the end to end Enterprise needs. It comes with so many modules: New Hire and Term, HR and Payroll, Service Desk, Change Management, Cloud Deployment Dashboard, SDLC, Asset Management, International GSS, Problem Management and Timesheet Management
The followings are the roles and responsibilities:
Experience in building Stubs: Webserivces and EJB calls
Hands on Experience in building virtual back end services using LISA recorder
Integration Testing with Workday and BRM Application using SOAPUI
Work Closely with Rackspace ServiceNow Product owners to understand the Business requirements for the individual modules for New Hire and Term, HR and Payroll, Service Desk, Change Management, Cloud Deployment Dashboard, SDLC, Asset Management, International GSS, Problem Management and Timesheet Management.
Work Closely with Business Analyst to come up with the Test Scenarios and Test Cases for both Automation and Manual Testing.
Executing all the Test Scenarios in Test Environment and provide the Test Environment Sign-Off
Execute all the Test Scenarios in Staging Environment and Provide the Staging Sign-off.
Responsible for Executing Integration Testing for Change Management, Newhire and Term, Cloud Deployment Dashboard and SAML Authentication.
Defect/Issue Management working with development team until the defects/issues closure.
Working with Selenium Craft automation framework team to conduct the Automation Regression testing for every ServiceNow release
E-mail notifications validation for Automation scripts.
E-mail notifications validation for manual testing.
Manual Validation for not automated modules/functionality
Conducting Change Request - Change Service Integration testing at MyRack Portal.
Conducting Smoke testing in Production Environment for the following modules: HR and Payroll, New hires and Term, IM Blog, TCM, Service Desk, EBI, Problem, Timesheet, Cloud Deployment Dashboard, SDLC and Polaris Request.
Involve End to End Functional Testing for ServiceNow Individual modules
Kaiser Permanente, Pleasanton, CA Oct 2013 to July 2014
Project Title: EPS (Enterprise Pharmacy Systems)
Position: QA Lead
Test Env & Tools: MVC, EPS, HOST, NHIN, FDB Medispan, RX S, Rally, HL7, HIPAA, Selenium, SOAPUI and CA LISA
Project:
EPS(Enterprise Pharmacy System) consists of the following features, NHIN, RX Central Services, ECC, Host system, Third party insurance integration, Switch Emdeon, Pharmacy Benefits Management, POS and IVR, EScript, SureScript Dispensing the drug using SBMO, Central fill and local mail order plus FDB updates
Roles & Responsibilities:
Actively involved in Project activities (E2E Testing)
Experience in building Stubs: Webserivces and EJB calls
Hands on Experience in building virtual back end services using LISA recorder
Setting up End-to-End testing process & best practices
Being part of Scrum team and handling end to end Scrum sprint cycles
Daily triage meetings to discuss defects and testing progress
Preparing eScript in XML format
Preparing SureScript in XML format
Setting up SOAPUI for Web services testing
Testing HIPAA, HL7 Compliance
Testing HL7 Compliance
Review requirement traceability matrix and providing feedback to the team
Identifying and escalating risks, issues in project delivery
Interact with key stakeholders to identify and implement mitigating actions
Reporting Project Status (Project Summary) to Senior Management weekly & monthly
Root cause analysis of defects/NC
Involving Pre-sales activity, preparation of proposals & giving presentation to customers
NEC, TX Jun 2013 to Sep 2013
Project Title: Payment Systems
Position: QA Lead
Test Env & Tools: Dotnet, Linux, LAMP, HP QTP, HP Quality Center, Selenium and Jmeter, DTS, Automated Scripts, CA LISA
Project:
Testing the cross-border counterfeit card-present point-of-sale (POS) transactions, payments landscape is no longer a future of magnetic stripe technology, but one of EMV chip technology and contactless and mobile payments systems. POS counterfeit fraud is largely absorbed by card issuers. With the liability shift, if a contact chip card is presented to a merchant that has not adopted, at minimum, contact chip terminals, liability for counterfeit fraud may shift to the merchant's acquirer. The liability shift encourages chip adoption since any chip-on-chip transaction (chip card read by a chip terminal) provides the dynamic authentication data that helps to better protect all parties.
Roles & Responsibilities:
Actively involved in monitoring Project activities (E2E Testing)
Experience in building Stubs: Webserivces and EJB calls
Hands on Experience in building virtual back end services using LISA recorder
Staffing & Estimation of testing efforts & allocating tasks
Setting up End-to-End testing process & best practices
Being part of Scrum team and handling end to end Scrum sprint cycles
Planning, tracking and monitoring the testing activities for the team
Daily triage meetings to discuss defects and testing progress
Resolving cross-functional issues at project level
Managing project deliverables in line with the project plan
Review requirement traceability matrix and providing feedback to the team
Identifying and managing resource requirements for the project
Identifying and escalating risks, issues in project delivery
Interact with key stakeholders to identify and implement mitigating actions
Reporting Project Status (Project Summary) to Senior Management weekly & monthly
Mentoring test leads & review test coverage
Root cause analysis of defects/NC
Involving Pre-sales activity, preparation of proposals & giving presentation to customers
Automation Strategy, estimation, planning and tracking
Involved participating in interview selection process
Involved in testing iOS and Android application testing
Good Exposure on circuit boards, processors, chips, electronic equipment, and computer hardware and software for both applications and Programming (POS / Fuels)
Good Exposure on design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
Setting up LISA testing tool for Web Services testing
PanZeea, TX Sep 2011 to May 2013
Project Title: Doctorsconnect
Position: Test Manager
Test Env & Tools: Open source Technologies, Linux, LAMP, HP QTP, HP QC, and DTS
Project:
Doctors connect is a Web based portal which will connect all the doctors and hospital networks to share and exchange the health information, It has the utility of eMedrep, ePrescription, eSurvey, eCredentials to verify the medical professional credentials.
Roles & Responsibilities:
Actively involved in monitoring Project activities (E2E Testing)
Staffing & Estimation of testing efforts & allocating tasks
Setting up End-to-End testing process & best practices
Being part of Scrum team and handling end to end Scrum sprint cycles
Planning, tracking and monitoring the testing activities for the team
Daily triage meetings to discuss defects and testing progress
Resolving cross-functional issues at project level
Managing project deliverables in line with the project plan
Review requirement traceability matrix and providing feedback to the team
Identifying and managing resource requirements for the project
Identifying and escalating risks, issues in project delivery
Interact with key stakeholders to identify and implement mitigating actions
Reporting Project Status (Project Summary) to Senior Management weekly & monthly
Mentoring test leads & review test coverage
Root cause analysis of defects/NC
Involving Pre-sales activity, preparation of proposals & giving presentation to customers
Automation Strategy, estimation, planning and tracking
Involved participating in interview selection process
Liberty Mutual Group, NH Oct 2010 to Aug 2011
Project Title: Guide Wire Claim Center
Position: Test Manager
Test Env & Tools: Informatica, DataStage, Business Objects, DataFlux, ETL Testing
Project:
Guidewire ClaimCenter, the property and casualty (P&C) industry’s most widely used web-based claims system, is available for all P&C lines of business. ClaimCenter’s rich functional depth enables end-to-end claims lifecycle management improvements from dynamic, intuitive loss report intake through advanced adjudication processes and integrated operational reporting. ClaimCenter equips your staff and management with the modern productivity tools needed within a sophisticated business rules-based claims application. It is designed to provide you with total control over the claim process, giving you complete flexibility to make changes to meet all your needs.
Roles & Responsibilities:
Actively involved in monitoring Project activities (E2E Testing)
Staffing & Estimation of testing efforts & allocating tasks
Setting up End-to-End testing process & best practices
Being part of Scrum team and handling end to end Scrum sprint cycles
Planning, tracking and monitoring the testing activities for the team
Daily triage meetings to discuss defects and testing progress
Resolving cross-functional issues at project level
Managing project deliverables in line with the project plan
Review requirement traceability matrix and providing feedback to the team
Identifying and managing resource requirements for the project
Identifying and escalating risks, issues in project delivery
Interact with key stakeholders to identify and implement mitigating actions
Reporting Project Status (Project Summary) to Senior Management weekly & monthly
Mentoring test leads & review test coverage
Root cause analysis of defects/NC
Involving Pre-sales activity, preparation of proposals & giving presentation to customers
Automation Strategy, estimation, planning and tracking
Involved participating in interview selection process
Webroot, CO Jun 2009 to Sep 2010
Project Title: WISE, WISC and WAV
Position: Test Manager
Test Env & Tools: Win 2000, J2EE, JSP, Servlets, EJB, Oracle, HP QTP, HP QC
Project:
WISC: Webroot Internet Security Complete.
WISE: Webroot Internet Security Essentials.
WAV: Webroot Antivirus.
Roles & Responsibilities:
Actively involved in monitoring Project activities (E2E Testing)
Staffing & Estimation of testing efforts & allocating tasks
Setting up End-to-End testing process & best practices
Being part of Scrum team and handling end to end Scrum sprint cycles
Planning, tracking and monitoring the testing activities for the team
Daily triage meetings to discuss defects and testing progress
Resolving cross-functional issues at project level
Managing project deliverables in line with the project plan
Review requirement traceability matrix and providing feedback to the team
Identifying and managing resource requirements for the project
Identifying and escalating risks, issues in project delivery
Interact with key stakeholders to identify and implement mitigating actions
Reporting Project Status (Project Summary) to Senior Management weekly & monthly
Mentoring test leads & review test coverage
Root cause analysis of defects/NC
Involving Pre-sales activity, preparation of proposals & giving presentation to customers
Automation Strategy, estimation, planning and tracking
Involved participating in interview selection process
Liberty Mutual, WA Jul 2008 to May 2009
Project Title: Claims Logistics
Position: Test Manager
Test Env & Tools: Win 2K, SQL Server 2000, .Net, Click Schedule Optimization
Project:
CVO is used for the complete insurance life cycle which consists of some manual workflow and several separate systems to do different kind of jobs.
TCA the Logistics project delivers to Safeco its first automated dispatching system called Task Creation Application.
Click Schedule an Automated dispatching tool Territory Dispatchers will use to assign and route Safeco field examiners to inspection appointments in real time based on location and availability.
Click Mobile Click Mobile is the tool Field Examiners will use for acquiring their daily schedules and updating their location and task status tasks.
USAA, TX Jun 2007 to Jun 2008
Project Title: Esign /UDO/ Delegate Access/ Youth Site
Position: Test Manager
Test Env & Tools: J2EE, SQL Server 2000, Share Point, Star Team, HP QTP, HP QC
Project:
Esign is used for Electronic signature purpose across top 13 products. Signed PDF documents stored in the database for future reference.
UDO is used for USAA document online purpose across top 13 products.
Delegate Access - Member can delegate their USAA and non USAA bills to their associated house hold members. Youth banking site (my.usaa.com) is used for Age group b/w 13 to 17. It has the features of deposit at home and fund transfer. Teen/youth member should have joint account with their parents to access this site.
IWBP-DA is used for USAA members to pay their USAA/Non-USAA bills through dotcom.
POA Application is used to issue the Power-of-Attorney to USAA members.
Wolters Kluwer Health, IN Oct 2006 to May 2007
Project Title: Price Rx
Position: Test Manager
Test Env & Tools: Win 2K, SQL Server 2000, .Net, Dev Track, Rational Robot
Project:
Web based software reference tool that let you quickly and accurately identify, compare, and analyze brand and generic drug prices, and evaluate current and historical pricing based on various established criteria. The new and enhanced features of the next-generation drug cost analysis and reference tool in this project my responsibility includes track and monitor the project progress and co-ordinate with my off-shore team.
Position: Test Lead
Roles & Responsibility:
Preparation of knowledge Transition Plan for Offshore Team
Preparation of Project Plan for Offshore Team
Preparation of Test Plan and Test Strategy
Being part of Scrum team and handling end to end Scrum sprint cycles
Daily / Weekly status report to the client
Involved in System, Functional, Integration & Regression Testing
Review of Test Case documents and Test Results
Knowledge Sharing with Team members
Test Execution, Test Reporting & Sign-off
Regression Testing, Causal Analysis
Provide support for release testing, Test Environment & Release Management
Defect Analysis, Co-ordination & Re-test
ensuring that defects are logged correctly and tracked till closure
Review of Test case documents and Test Results & Causal Analysis
Motivate and mentoring team members
Automation planning, tracking and delivery
The Home Depot, GA Apr 2006 to Sep 2006
Project Title: SOSI
Position: Test Lead
Test Env & Tools: IBM Std OS/390, Win 2K, DB2, J2EE, JSP, Servlets, EJB, WebReview, Test Director, and Load Runner
Project:
SOSI - Special orders and services improvement Project. The home depot is increasing its investment in contract centers to help consumers with the research component of buying. This will continue to improve Conversion rates and increase market baskets. This application is currently being used to lower the amount of shrink, fraud, and slip and false claims in the HD stores, logistics facilities and subsidiary locations.
ACNielsen, IL Dec 2005 to Mar 2006
Project Title: DB Tool Evaluation
Position: Test Lead
Test Env & Tools: IBM AIX, Win 2K, Sybase, Redbrick, DATAllegro, Netezza, Shell scripts, Putty, AQT (Advanced Query Tool)
Project:
The scope of work is to benchmark the performance of the databases namely Netezza, DATAllegro and Sybase IQ against Redbrick database. The performance test execution for individual databases is carried out for various customer databases. UNIX scripts are used to evaluate these databases for performance.
American International Group, NJ Jun 2005 to Nov 2005
Project Title: Outstanding Loss Draft
Position: Test Lead
Test Env & Tools: Win XP, .Net, Cobol 390, DB2
Project:
OLD – Consolidated Payments Component: To develop a mechanism that will roll-up and issue the consolidated payments from a bank account controlled by the proper legal entity. To develop a mechanism that does a bidirectional reconciliation of payments between Cash Management System (CMS) and Corporate Reporting System (CRS).
Position: Test Engineer
Roles & Responsibility:
Preparation of Test Cases and Test Scripts
Daily and Weekly Status reports to Test Lead
Automation planning, tracking and delivery
Involved in System, Functional, Integration & Regression Testing
Review of Test Case documents and Test Results
Knowledge sharing with team members
Test Case Execution /Regression Testing / Causal Analysis
Watch Mark Corp, WA Jun 2003 to May 2005
Project Title: Watch Mark Prospect Client / Server
Position: Test Engineer
Test Env & Tools: Sun Solaris, Win 2000, J2EE, JSP, Servlet, EJB, Oracle, DDTS
Project:
The WatchMark Prospect® software delivers performance metrics, across multi-vendor, multi-technology networks through a user-friendly, Windows- or Web-based interface and makes it simple to generate graphical and insightful reports for use across the enterprise.
Standard Chartered Bank, Singapore Sep 2002 to May 2003
Project Title: CMIS
Position: Test Engineer
Test Env & Tools: Win 95, VB 6.0, SQL Server, Crystal Report, COM, and MTS
Project:
CMIS is a complete solution for providing effective and efficient MIS tool for tracking cost by Activity/Function for all Consumer Banking products. Input is used to derive the Cost in terms of Activity and Product that has been identified for each country to generate reports. The output from the system should be in analysis reports of cost per account in function / activity-wise
India Pistons Ltd, India May 2001 to Aug 2002
Project Title: Branch Marketing System (ERP)
Position: Test Engineer
Test Environment: Win 95, VB 6.0, SQL Server, Crystal Report, COM, MTS
Project:
INDIA PISTONS LTD, Delhi. It is mainly into manufacture of Pistons, Rings, Circlips, Pins and Assembled of Pistons set. I was involved in the development of an application which maintained the stocks and invoices online. And this project deal with Materials Inward and Outward, Purchase Order Generation, GDI, Invoice Generation, Production and Reports
M/s Kone Elevators India Pvt Ltd, India May 2000 to April 2001
Project Title: Branch Automation System
Position: Test Engineer
Test Env & Tools: Windows 95, Visual Basic 6.0, SQL Server, Crystal Report, COM, and MTS
Project:
This is basically a branch accounting system. This project is done for Kone Elevators India Pvt. Ltd., This project deals with computerizing all branches in India and it maintains Stock, Transaction, and Jobs Monitoring System, Stores, Purchase Order Generation, Invoice process and Payment System Maintaining.
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