MAHARAJAN MANICKAM

Cell: 469-***-****

acq3o7@r.postjobfree.com

Summary:

14+ years of extensive experience in Quality Assurance Software Testing

Extensive experience in setting up Test Suite using CA LISA

Hands on Experience in building virtual back end services using LISA recorder

Extensive experience in Agile Methodologies (Scrum, XP) / Waterfall Model

Experience in Product development life cycle and Project Management

Experience in complete project SDLC life cycle from Planning, Requirement, Design, Development, integration till Installation and Acceptance Test

Experience in Requirements Analysis, Business reviews.

Experience in Effort Estimation with overall project schedule

Hands on Experience in building virtual back end services using LISA recorder

Have experience in ITIL Framework v3 Foundation level

Have exposure to Virtualization & Cloud Computing Concepts

Have Experience in Security Products & Offshore Coordination

Being part of Scrum team and handling end to end Scrum sprint cycles

Managed Virtual teams located at different parts of world

Managing Complex, Multi-site and Multi-national QA Programs

Involved in various stages of Software Development Life Cycle (SDLC)

Integration Testing Salesforce, ServiceNow, Workday and BRM using SOAPUI

Work experience in configuration management/version control system tool

Experience in database applications of RDBMS in Oracle & SQL Server, ETL Testing

Good Team player who can work individually with minimum supervision

Education

Master of Business Administration (Technology Management), Anna University, India,

Bachelor of Electronics and Communication Engineering, Bharathidasan University, India

Technical Skills:

Project Management Kanban, MS Project 2007, SharePoint, StarTeam

Requirement Gathering VSS, Rational RequisitePro, Clearcase, Clearquest

Operating Systems Windows, UNIX, Linux, OS/390

Languages C, Java, J2EE, Visual Basic, Dot Net (C#), COBOL, Ruby on Rails

Databases SQL Server, DB2, Oracle 10g, PL/SQL

Testing Tools CA LISA 7.0, QTP/UFT, Quality Center/ALM, Dev Track, Selenium Webdriver, SOAPUI (SOAP & REST)

Internet/Web JSP, Web Services, XML and PHP

Scripting Languages VB Script, Java Script, UNIX Script, JQuery, Groovy, Junit

Certifications:

Completed ITIL V3F Certification from EXIN (Netherlands)

Completed CSM (Certified Scrum Master) Certification from Scrum Alliance

Completed PMP (Project Management Professional) Training from PMI

Completed INS 21 General Insurance Certification from AICPCU USA

Management & Leadership Skills:

Good experience in coordinating Project teams and managing risks. Good in preparing realistic software Project schedules, strategic/tactical planning, business analysis and development, budgeting / forecasting. Experience in Managing and Leading test teams located in different geographical locations effectively. Performed functional, technical, resource related issue resolution over the years efficiently.

Processes:

Software Development Life Cycle, Software Testing Life Cycle, Defect Life Cycle, Rational Unified Process, SEI CMM Levels, Testing Methodologies, Black Box Testing Techniques, White Box Testing Techniques.

Professional Experience:

RackSpace Hosting, San Antonio, TX Aug 2014 to Till Date

Project Title: ServiceNow

Position: QA Lead

Test Env & Tools: GitHub, ServiceNow, Workday, BRM and Selenium, SOAPUI, CA LISA

Project:

ServiceNow is Enterprise Service Automation Product to automate the end to end Enterprise needs. It comes with so many modules: New Hire and Term, HR and Payroll, Service Desk, Change Management, Cloud Deployment Dashboard, SDLC, Asset Management, International GSS, Problem Management and Timesheet Management

The followings are the roles and responsibilities:

Experience in building Stubs: Webserivces and EJB calls

Hands on Experience in building virtual back end services using LISA recorder

Integration Testing with Workday and BRM Application using SOAPUI

Work Closely with Rackspace ServiceNow Product owners to understand the Business requirements for the individual modules for New Hire and Term, HR and Payroll, Service Desk, Change Management, Cloud Deployment Dashboard, SDLC, Asset Management, International GSS, Problem Management and Timesheet Management.

Work Closely with Business Analyst to come up with the Test Scenarios and Test Cases for both Automation and Manual Testing.

Executing all the Test Scenarios in Test Environment and provide the Test Environment Sign-Off

Execute all the Test Scenarios in Staging Environment and Provide the Staging Sign-off.

Responsible for Executing Integration Testing for Change Management, Newhire and Term, Cloud Deployment Dashboard and SAML Authentication.

Defect/Issue Management working with development team until the defects/issues closure.

Working with Selenium Craft automation framework team to conduct the Automation Regression testing for every ServiceNow release

E-mail notifications validation for Automation scripts.

E-mail notifications validation for manual testing.

Manual Validation for not automated modules/functionality

Conducting Change Request - Change Service Integration testing at MyRack Portal.

Conducting Smoke testing in Production Environment for the following modules: HR and Payroll, New hires and Term, IM Blog, TCM, Service Desk, EBI, Problem, Timesheet, Cloud Deployment Dashboard, SDLC and Polaris Request.

Involve End to End Functional Testing for ServiceNow Individual modules

Kaiser Permanente, Pleasanton, CA Oct 2013 to July 2014

Project Title: EPS (Enterprise Pharmacy Systems)

Position: QA Lead

Test Env & Tools: MVC, EPS, HOST, NHIN, FDB Medispan, RX S, Rally, HL7, HIPAA, Selenium, SOAPUI and CA LISA

Project:

EPS(Enterprise Pharmacy System) consists of the following features, NHIN, RX Central Services, ECC, Host system, Third party insurance integration, Switch Emdeon, Pharmacy Benefits Management, POS and IVR, EScript, SureScript Dispensing the drug using SBMO, Central fill and local mail order plus FDB updates

Roles & Responsibilities:

Actively involved in Project activities (E2E Testing)

Experience in building Stubs: Webserivces and EJB calls

Hands on Experience in building virtual back end services using LISA recorder

Setting up End-to-End testing process & best practices

Being part of Scrum team and handling end to end Scrum sprint cycles

Daily triage meetings to discuss defects and testing progress

Preparing eScript in XML format

Preparing SureScript in XML format

Setting up SOAPUI for Web services testing

Testing HIPAA, HL7 Compliance

Testing HL7 Compliance

Review requirement traceability matrix and providing feedback to the team

Identifying and escalating risks, issues in project delivery

Interact with key stakeholders to identify and implement mitigating actions

Reporting Project Status (Project Summary) to Senior Management weekly & monthly

Root cause analysis of defects/NC

Involving Pre-sales activity, preparation of proposals & giving presentation to customers

NEC, TX Jun 2013 to Sep 2013

Project Title: Payment Systems

Position: QA Lead

Test Env & Tools: Dotnet, Linux, LAMP, HP QTP, HP Quality Center, Selenium and Jmeter, DTS, Automated Scripts, CA LISA

Project:

Testing the cross-border counterfeit card-present point-of-sale (POS) transactions, payments landscape is no longer a future of magnetic stripe technology, but one of EMV chip technology and contactless and mobile payments systems. POS counterfeit fraud is largely absorbed by card issuers. With the liability shift, if a contact chip card is presented to a merchant that has not adopted, at minimum, contact chip terminals, liability for counterfeit fraud may shift to the merchant's acquirer. The liability shift encourages chip adoption since any chip-on-chip transaction (chip card read by a chip terminal) provides the dynamic authentication data that helps to better protect all parties.

Roles & Responsibilities:

Actively involved in monitoring Project activities (E2E Testing)

Experience in building Stubs: Webserivces and EJB calls

Hands on Experience in building virtual back end services using LISA recorder

Staffing & Estimation of testing efforts & allocating tasks

Setting up End-to-End testing process & best practices

Being part of Scrum team and handling end to end Scrum sprint cycles

Planning, tracking and monitoring the testing activities for the team

Daily triage meetings to discuss defects and testing progress

Resolving cross-functional issues at project level

Managing project deliverables in line with the project plan

Review requirement traceability matrix and providing feedback to the team

Identifying and managing resource requirements for the project

Identifying and escalating risks, issues in project delivery

Interact with key stakeholders to identify and implement mitigating actions

Reporting Project Status (Project Summary) to Senior Management weekly & monthly

Mentoring test leads & review test coverage

Root cause analysis of defects/NC

Involving Pre-sales activity, preparation of proposals & giving presentation to customers

Automation Strategy, estimation, planning and tracking

Involved participating in interview selection process

Involved in testing iOS and Android application testing

Good Exposure on circuit boards, processors, chips, electronic equipment, and computer hardware and software for both applications and Programming (POS / Fuels)

Good Exposure on design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models

Setting up LISA testing tool for Web Services testing

PanZeea, TX Sep 2011 to May 2013

Project Title: Doctorsconnect

Position: Test Manager

Test Env & Tools: Open source Technologies, Linux, LAMP, HP QTP, HP QC, and DTS

Project:

Doctors connect is a Web based portal which will connect all the doctors and hospital networks to share and exchange the health information, It has the utility of eMedrep, ePrescription, eSurvey, eCredentials to verify the medical professional credentials.

Roles & Responsibilities:

Actively involved in monitoring Project activities (E2E Testing)

Staffing & Estimation of testing efforts & allocating tasks

Setting up End-to-End testing process & best practices

Being part of Scrum team and handling end to end Scrum sprint cycles

Planning, tracking and monitoring the testing activities for the team

Daily triage meetings to discuss defects and testing progress

Resolving cross-functional issues at project level

Managing project deliverables in line with the project plan

Review requirement traceability matrix and providing feedback to the team

Identifying and managing resource requirements for the project

Identifying and escalating risks, issues in project delivery

Interact with key stakeholders to identify and implement mitigating actions

Reporting Project Status (Project Summary) to Senior Management weekly & monthly

Mentoring test leads & review test coverage

Root cause analysis of defects/NC

Involving Pre-sales activity, preparation of proposals & giving presentation to customers

Automation Strategy, estimation, planning and tracking

Involved participating in interview selection process

Liberty Mutual Group, NH Oct 2010 to Aug 2011

Project Title: Guide Wire Claim Center

Position: Test Manager

Test Env & Tools: Informatica, DataStage, Business Objects, DataFlux, ETL Testing

Project:

Guidewire ClaimCenter, the property and casualty (P&C) industry’s most widely used web-based claims system, is available for all P&C lines of business. ClaimCenter’s rich functional depth enables end-to-end claims lifecycle management improvements from dynamic, intuitive loss report intake through advanced adjudication processes and integrated operational reporting. ClaimCenter equips your staff and management with the modern productivity tools needed within a sophisticated business rules-based claims application. It is designed to provide you with total control over the claim process, giving you complete flexibility to make changes to meet all your needs.

Roles & Responsibilities:

Actively involved in monitoring Project activities (E2E Testing)

Staffing & Estimation of testing efforts & allocating tasks

Setting up End-to-End testing process & best practices

Being part of Scrum team and handling end to end Scrum sprint cycles

Planning, tracking and monitoring the testing activities for the team

Daily triage meetings to discuss defects and testing progress

Resolving cross-functional issues at project level

Managing project deliverables in line with the project plan

Review requirement traceability matrix and providing feedback to the team

Identifying and managing resource requirements for the project

Identifying and escalating risks, issues in project delivery

Interact with key stakeholders to identify and implement mitigating actions

Reporting Project Status (Project Summary) to Senior Management weekly & monthly

Mentoring test leads & review test coverage

Root cause analysis of defects/NC

Involving Pre-sales activity, preparation of proposals & giving presentation to customers

Automation Strategy, estimation, planning and tracking

Involved participating in interview selection process

Webroot, CO Jun 2009 to Sep 2010

Project Title: WISE, WISC and WAV

Position: Test Manager

Test Env & Tools: Win 2000, J2EE, JSP, Servlets, EJB, Oracle, HP QTP, HP QC

Project:

WISC: Webroot Internet Security Complete.

WISE: Webroot Internet Security Essentials.

WAV: Webroot Antivirus.

Roles & Responsibilities:

Actively involved in monitoring Project activities (E2E Testing)

Staffing & Estimation of testing efforts & allocating tasks

Setting up End-to-End testing process & best practices

Being part of Scrum team and handling end to end Scrum sprint cycles

Planning, tracking and monitoring the testing activities for the team

Daily triage meetings to discuss defects and testing progress

Resolving cross-functional issues at project level

Managing project deliverables in line with the project plan

Review requirement traceability matrix and providing feedback to the team

Identifying and managing resource requirements for the project

Identifying and escalating risks, issues in project delivery

Interact with key stakeholders to identify and implement mitigating actions

Reporting Project Status (Project Summary) to Senior Management weekly & monthly

Mentoring test leads & review test coverage

Root cause analysis of defects/NC

Involving Pre-sales activity, preparation of proposals & giving presentation to customers

Automation Strategy, estimation, planning and tracking

Involved participating in interview selection process

Liberty Mutual, WA Jul 2008 to May 2009

Project Title: Claims Logistics

Position: Test Manager

Test Env & Tools: Win 2K, SQL Server 2000, .Net, Click Schedule Optimization

Project:

CVO is used for the complete insurance life cycle which consists of some manual workflow and several separate systems to do different kind of jobs.

TCA the Logistics project delivers to Safeco its first automated dispatching system called Task Creation Application.

Click Schedule an Automated dispatching tool Territory Dispatchers will use to assign and route Safeco field examiners to inspection appointments in real time based on location and availability.

Click Mobile Click Mobile is the tool Field Examiners will use for acquiring their daily schedules and updating their location and task status tasks.

USAA, TX Jun 2007 to Jun 2008

Project Title: Esign /UDO/ Delegate Access/ Youth Site

Position: Test Manager

Test Env & Tools: J2EE, SQL Server 2000, Share Point, Star Team, HP QTP, HP QC

Project:

Esign is used for Electronic signature purpose across top 13 products. Signed PDF documents stored in the database for future reference.

UDO is used for USAA document online purpose across top 13 products.

Delegate Access - Member can delegate their USAA and non USAA bills to their associated house hold members. Youth banking site (my.usaa.com) is used for Age group b/w 13 to 17. It has the features of deposit at home and fund transfer. Teen/youth member should have joint account with their parents to access this site.

IWBP-DA is used for USAA members to pay their USAA/Non-USAA bills through dotcom.

POA Application is used to issue the Power-of-Attorney to USAA members.

Wolters Kluwer Health, IN Oct 2006 to May 2007

Project Title: Price Rx

Position: Test Manager

Test Env & Tools: Win 2K, SQL Server 2000, .Net, Dev Track, Rational Robot

Project:

Web based software reference tool that let you quickly and accurately identify, compare, and analyze brand and generic drug prices, and evaluate current and historical pricing based on various established criteria. The new and enhanced features of the next-generation drug cost analysis and reference tool in this project my responsibility includes track and monitor the project progress and co-ordinate with my off-shore team.

Position: Test Lead

Roles & Responsibility:

Preparation of knowledge Transition Plan for Offshore Team

Preparation of Project Plan for Offshore Team

Preparation of Test Plan and Test Strategy

Being part of Scrum team and handling end to end Scrum sprint cycles

Daily / Weekly status report to the client

Involved in System, Functional, Integration & Regression Testing

Review of Test Case documents and Test Results

Knowledge Sharing with Team members

Test Execution, Test Reporting & Sign-off

Regression Testing, Causal Analysis

Provide support for release testing, Test Environment & Release Management

Defect Analysis, Co-ordination & Re-test

ensuring that defects are logged correctly and tracked till closure

Review of Test case documents and Test Results & Causal Analysis

Motivate and mentoring team members

Automation planning, tracking and delivery

The Home Depot, GA Apr 2006 to Sep 2006

Project Title: SOSI

Position: Test Lead

Test Env & Tools: IBM Std OS/390, Win 2K, DB2, J2EE, JSP, Servlets, EJB, WebReview, Test Director, and Load Runner

Project:

SOSI - Special orders and services improvement Project. The home depot is increasing its investment in contract centers to help consumers with the research component of buying. This will continue to improve Conversion rates and increase market baskets. This application is currently being used to lower the amount of shrink, fraud, and slip and false claims in the HD stores, logistics facilities and subsidiary locations.

ACNielsen, IL Dec 2005 to Mar 2006

Project Title: DB Tool Evaluation

Position: Test Lead

Test Env & Tools: IBM AIX, Win 2K, Sybase, Redbrick, DATAllegro, Netezza, Shell scripts, Putty, AQT (Advanced Query Tool)

Project:

The scope of work is to benchmark the performance of the databases namely Netezza, DATAllegro and Sybase IQ against Redbrick database. The performance test execution for individual databases is carried out for various customer databases. UNIX scripts are used to evaluate these databases for performance.

American International Group, NJ Jun 2005 to Nov 2005

Project Title: Outstanding Loss Draft

Position: Test Lead

Test Env & Tools: Win XP, .Net, Cobol 390, DB2

Project:

OLD – Consolidated Payments Component: To develop a mechanism that will roll-up and issue the consolidated payments from a bank account controlled by the proper legal entity. To develop a mechanism that does a bidirectional reconciliation of payments between Cash Management System (CMS) and Corporate Reporting System (CRS).

Position: Test Engineer

Roles & Responsibility:

Preparation of Test Cases and Test Scripts

Daily and Weekly Status reports to Test Lead

Automation planning, tracking and delivery

Involved in System, Functional, Integration & Regression Testing

Review of Test Case documents and Test Results

Knowledge sharing with team members

Test Case Execution /Regression Testing / Causal Analysis

Watch Mark Corp, WA Jun 2003 to May 2005

Project Title: Watch Mark Prospect Client / Server

Position: Test Engineer

Test Env & Tools: Sun Solaris, Win 2000, J2EE, JSP, Servlet, EJB, Oracle, DDTS

Project:

The WatchMark Prospect® software delivers performance metrics, across multi-vendor, multi-technology networks through a user-friendly, Windows- or Web-based interface and makes it simple to generate graphical and insightful reports for use across the enterprise.

Standard Chartered Bank, Singapore Sep 2002 to May 2003

Project Title: CMIS

Position: Test Engineer

Test Env & Tools: Win 95, VB 6.0, SQL Server, Crystal Report, COM, and MTS

Project:

CMIS is a complete solution for providing effective and efficient MIS tool for tracking cost by Activity/Function for all Consumer Banking products. Input is used to derive the Cost in terms of Activity and Product that has been identified for each country to generate reports. The output from the system should be in analysis reports of cost per account in function / activity-wise

India Pistons Ltd, India May 2001 to Aug 2002

Project Title: Branch Marketing System (ERP)

Position: Test Engineer

Test Environment: Win 95, VB 6.0, SQL Server, Crystal Report, COM, MTS

Project:

INDIA PISTONS LTD, Delhi. It is mainly into manufacture of Pistons, Rings, Circlips, Pins and Assembled of Pistons set. I was involved in the development of an application which maintained the stocks and invoices online. And this project deal with Materials Inward and Outward, Purchase Order Generation, GDI, Invoice Generation, Production and Reports

M/s Kone Elevators India Pvt Ltd, India May 2000 to April 2001

Project Title: Branch Automation System

Position: Test Engineer

Test Env & Tools: Windows 95, Visual Basic 6.0, SQL Server, Crystal Report, COM, and MTS

Project:

This is basically a branch accounting system. This project is done for Kone Elevators India Pvt. Ltd., This project deals with computerizing all branches in India and it maintains Stock, Transaction, and Jobs Monitoring System, Stores, Purchase Order Generation, Invoice process and Payment System Maintaining.

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