Customer Service Data Entry
Resume:
Ancar Data Solutions Inc.
Georgetown, Guyana. South America.
US Tel # 347-***-****
Guyana # 592-***-****/233-0606
Email ******************@*****.***
Christopher Rockcliffe (CEO)
Clint Philip (IT Specialist)
Bharrat King (Director- Transcription)
Shauna Trim (Admin Manager)
Contact Personnel :- Mr.Chris Rockcliffe
CUSTOMER SERVICE PROFESSIONALS, BOOK KEEPING, DATA ENTRY SERVICE PROVIDERS, TYPISTS,
MEDICAL BILLERS & TRANSCRIPTIONISTS.
Call Center
With state of the art equipment (Predictive Dialer and CRM) each call is answered promptly, courteously and professionally. A contact history record is available to every agent that services each customer’s customer thus ensuring a smooth and cohesive flow in transactions undertaken.
All of our software and data is provided with a 99.9% uptime which includes data redundancy and disaster recovery offering you a professional solution for whatever your need may be.
The software products we use will cover your business needs for functional solutions in inbound, auto-dialing, and blended environments for enterprises of all sizes. You can expect and will receive business efficiency and professionalism with us. You will also see from our featured solutions that you get competence, versatility, innovation, and positive impact on revenue and expense.
Our Call Center Agents and supportive management team with strong verbal, written and telephone communication skills along with over five (5) years call center experience are dedicated to delivering outstanding, time-sensitive service to our customers, regardless of the method from telephone and email customer service to instant messaging, product cross-selling and more. Just ask our main customer since 2010-Mr.David Frazier CEO Clear Stone Windows Inc. based in Utah.
Inbound & Outbound Appointment Scheduling.
Live instant messaging and web chat support.
Virtual Assistant and secretarial services.
Inbound order processing & order taking.
Inbound after-sales service and support.
Data Entry Services:
Images Online Data Entry
Medical Claim Forms Online Data Entry
Online Data Entry for Patient Records
Shipping Documents Online Data Entry
Subscriptions Online Data Entry
Online Data Entry for Survey Forms
Online Data Entry for Credit Card Applications
Coupon Redemptions Online Data Entry
Online Data Entry for Hand Written Documents
Online Data Entry for Legal Documents
Insurance Claim Forms Online Data Entry
Online Data Entry for Mailing List / Labels
Receipts / Bills Online Data Entry
Online Copying, Pasting, Editing,
Sorting and Indexing for any type of data
Online Data Entry for E-Books
Possess solid computer skills. Excellent working knowledge using all MS applications, Quickbooks, average typing speed is 48-50wpm and 9,500 average alphanumeric keystrokes per hour.
Book Keeping
Over 15 years experience as a bookkeeper using Quick Books, Peachtree and Dac Easy ( depending on what the specific accounts program the customer is using)
Involved in areas such as bank reconciliations, accounts payable, accounts receivables, payroll and inventory management.
In addition, with just over 6 years experience in the following areas of accountancy some of which over lap to those of a book keeper for example, reconciling all revenues collected on a daily basis. Checking balances against accounting receipt records.
Posting accounting data by hand or by computer data entry in the cash journal on a daily basis. Maintaining trial balances. Prepare bank account deposit documents and confirms deposit totals.
Completes end of the month closing processes and disburses revenues and other funds to the appropriate entities. Reconciles revenue reports on a monthly basis. Prepares financial reports such as revenue summaries, revenue transmittal sheets, trial balance reports, and bank account reconciliation forms.
Medical Billing with some experience in Codes pertinent to Chiropractic but receptive to adapting to other areas and using relevant software.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Our Audio Transcription department is staffed by (6) workers with all the necessary equipment in place to offer timely and efficient delivery of your product
Our Medical Transcription department with a staff of (12) MT’s use HIPAA guidelines with a turnaround time of 2 to 24hrs with a 98% accuracy rate.
Work is done Mondays to Saturdays and if the need arises a skeletal staff can be available to do work on a 24/7 basis.
Preference to work with English speaking dictators with all necessary IT infrastructure and updated drug references for example, Stedman’s and Lippincott Williams versions.
Our production rate starts at 300 minutes per day of pure dictation and our areas of experience include:-
Cardiovascular Orthopedic Pulmonary
GiGu Rehab Psychiatry Ophthalmology
Radiology
Synopsis of Achievements
Increased customer base by 55% from March 2010 to Present and rising for our main customer. Activated & Reactivated over 40 & 52 accounts respectively (45K) by direct impact on the company sales and production out flow. Utilizing a friendly and professional approach to persuade customers to hire our clients’ service.
Proactive planning led to notable increase in morale in all departments.
Conducted surveys with customers to ensure that all issues are addressed and corrected.
Employment
Decipher India - Mr. V. Shankar, CEO
(TRS)Transcription Services Ltd of Mr. Bob Harvey, CEO. & Kathy Rockel FAAMT.
Professional Transcription Services LLC based in Staten Island
We handle exclusively their largest client- Mather Hospital and some of their individual Clinics.
Appointment Setting-Clear Stone Windows Inc- Utah Mr.David Frazier
Survey - Energy Saving Marketing Association- Ms. Jai Thompson
Data Entry Las Vegas Wedding List- Las Vegas- Mr. Steve Wunderink
2001-Present
2011 -Present
January 2013-- Present
2010- June 2011
Equipment in Use :-
6 Meg (aggregate over multiple connections) down load 4.5 meg Upload capability.
Windows XP
Reliable Anti- Virus Software
CRM, X-LITE Phone, Predictive Dialer
Continuous Power Supply
Voice Mail and Faxing facilities
2 GB Ram DDR3
512 GB Hard Drive
2.4GHz Dual Core Intel Processor
512 Mb Video Card
DVD Multi Drive
FTP Server.
Contact this candidate