Customer Service Manager
Resume:
Brittnee C. Guerrero
Richmond, Ca. 94806
************@*****.***
Objective To obtain a position within an organization as a team-player in a people-oriented organization that will enable me to help others and will utilize my strong organization and developmental skills.
Education Kapiolani Community College
4303 Diamond Head Rd
Honolulu, Hi, 96816
Skills People-oriented
Excellent communication skills
Knowledge of work ethics
Ability to retrieve information at a fast paced environment
Micro manage
Great customer service
Bartending skills and Knowledge
Excel Knowledge
Account managing
Forecast
Cash handling
Certifications Liquor Commission Card
Awards and Completed written exams for “Liquor Commission Card”
Achievements Completed 4 bar exams, 1 speed test
Complete Bar Trainers exam
Offered Assistant Management position that holds more than 30 staffs on board
Offered Account Manager Position/raise within 5 months of starting date
Work evaluation (Best score amongst employees)
Professional
Experience
Corovan- Corostuff Division
Sales Consultant- February 23,2015-Current
Daily sales report
Continuously improving Customer service within the company standards
Traveling to different locations around the bay area for potential client meetings
Sales Consulting
Research and development (Competitors and prospects)
Walk through
Learn operations for drivers and loading and unloading procedures
Implementing better solutions to advertisement
Obtaining Observation and feedback to Increase profit
Providing Customer service in a persuasive and friendly manner
Development with problem solving techniques and feed back
Ensure Productivity
Maintaining relationships with clients
Cold calls/Warm calls/Setting up appointments
Managing Lead lists and Prospect lists
Propark (Contract w/ Google) Mountain View
Supervisor, Valet Attendant, and Trainer – January 15 2014-Current
Compiled and organized files that contain sensitive client information
Administration
Maintained an efficient, effective and organized work environment
Assigned and delegated tasks to employees to maintain operations and organization within Valet standards
Complete Monthly Variance Reports
Inputting Monthly Car Counts
Managing new Valet operations within Google
Supervise 20+ employees on site
Continuously improving Customer service within the company standards
Traveling from all locations within the region to ensure great customer service for all locations
Manage daily Key logs
Audit using excel
Daily Activity Reports, SOP for each locations
Forecasts
Walk through locations to implement better solutions for our services
Implementing Memos for monthly staff meetings
Sit through interviews, and SOP training
Administrated internal staff training by making observations and providing feedback
Star of Honolulu Cruise Honolulu, Hi
Key/Assistant supervisor, Bartender, and Trainer-April 2011-2013
Provided high standards of customer service in a fast paced environment
Educated customers and employees in order to increase understanding of the products provided by our company
Administration
Manage labor and increase on Customer service training
Assigned and delegated tasks to employees to maintain operations and organization within the ship
Managed daily cash reconciliation
Construction on Deck (Dry dock)
Hanson Distribution Group Honolulu, Hi.
Administrative Assistant July-2011-October 2011
Compiled and organized files that contain sensitive client information
Printing History reports of wanted files
Excel and Spreadsheet Print outs
Maintained an efficient, effective and organized work environmentinputing new information into the data base
Working with Admin, and current clients
File Paperwork
Reorganize documentation
Label and Categorize boxes
Jamba Juice, Honolulu, Hi
Team Member, Trainer- May 2008-July 2011
Recognized for ability to calm clients, resolve problems, and be supportive of co-workers
Trained staff in the development of professional skills in procedures, safety, guidelines, problem solving techniques, and personal interactions
Administrated internal staff training by making observations and providing feedback
Provided customer service in a persuasive and friendly manner
Delegated tasks to 8+ employees in a fast paced environment
Ensure Productivity within the store, building cliental with great customer service and hospitality
Reference Maribel Hebron
Contact: 808-***-****
Relationship: Assistant Manager (key)
Star of Honolulu
Ron Cruda
Contact: 408-***-****
Relationship: Account Manager
Propark (Google)
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