Customer Service Representative
Resume:
Mindalyn R. Abrantes
#**-* **. * ********* Road Buhangin Davao City
Contact Number: +639*********
Email Address: ****************@*****.***
Objectives: Seeking a position as the Customer Service or English Tutor in your Company that rewards loyalty, hard work, dependability and positive results in the team environment.
Professional Highlights:
Developed productivity of management by arranging bi-monthly meetings to talk about accomplishments, matters and room for enhancement.
Re-designed every business form, containing time & inventory sheets and appointment calendars to increase clarity and effectiveness.
Guided and handled 4-employees; done HR functions like hiring, appraisals for performance and corrective action; responsible for arrangement, resolving clashes and determining payments.
Qualification:
Attended phone calls, concluded the nature of calls and assisted callers to the proper department.
Successfully organized appointments between employees and clients.
Responsible for typing reports, memos and other correspondence.
Kept detailed messages from the person called upon, containing name, call timing and business nature.
Accepted and distributed messages and mails to proper departments and employees.
Excellent interpersonal, communication and customer service skills.
Superb time management skill.
Skills:
Having positive attitude, understanding, dedication, patience and commitment.
Excellent communication and writing skills.
Able to troubleshooting.
Able to resolve technical issues.
Excellent ability to adapt a changing environment.
Excellent basic computer skills.
Able to work in shifts.
Excellent knowledge of Windows Operations Systems and software.
Able to do other duties as assigned.
Expertise in Handling Customer Service Issues
Excellent Sales techniques
Well Rounded
Can Multitask
Fluent English writing and speaking skills
Work Experience:
English Tutor
StarClub Tuition Center of Johor Bahru Malaysia
Teaching children, teens and adults in all major subjects most especially in English Pronunciation, English grammar and Conversational English.
Doubletree by Hilton Hotel
Front Office Executive
From July 15,2014 until January 30, 2015
Checking in and Checking out guests
Customer Service Assistance to inquiries of guests in the Hotel
Creating resrervation for Hotel guests
Club Zuzu
Casablanca Hotel
Server/ Administrative Staff
From September 28, 2012 – July 2013
serving food and beverages to guest and customers
providing customer service assistance to guest
Doing paperwork and marketing for the bar
Horizon Fitness Center
From March 2011 – March 2012
Fitness Relation Executive and Receptionist/Supervisor
. Responsible in handling calls, customer service, calling clients, daily task assignment
. Sending emails and Memos
. Front liner and customer handling
. Giving ideas of the new promotional Offers and services being offered by the Center
. Managing the Gym when Manager is not on duty, making sure that all employees are doing their duties and performing to their best ability
The Lamb of God Sped Academy
From June 2010 – March 2011
Nursery Teacher
. Nurturing little kids from ages 3-5 years of age
. Learning while playing value provided to the children
. Providing early studies through song, rhymes and music to the little kids
Sutherland Global Services
From May 2009- November 2009
Technical Support Representative/ Customer Service Representative
Responsible for handling all persistent cases.
Responsible for providing technical support such as Home Networking issues, DSL issues, software issues, email issues, login issues and passwords.
Support to wireless and complex issues.
Responsible for supporting Mac and other Computers for Internet setup.
Set up Home networks of up to five computers.
Done other duties as assigned.
Peoplesupport Incorporated
Customer Service Representative
English Communication Trainer/Soft Skills Trainer
From January 2007- January 2009
Resolving issues of customers
Booking flights, car, and hotel
Sending itinerary through email
Teaching proper grammar, intonation and pronunciation of words
American Accent teaching
Phone Handling Skills and ethics
Customer Service Training
How to handle irate customers training
Sykes Asia Incorporated
Customer Service Representative
April 2003- May 2005
Resolving issues of customers
Do up selling
Educational Background:
Elementary: The Lamb of God Sped Academy June 1991- March 1996
High School: The Lamb of God Sped Academy June 1996- March 2000
College: Brokenshire College of Davao
Course: Bachelor of Science in Early Childhood Education June 2000 – March 2003
Character References:
Ronald Pabello
Bahraini Tourist and Travel Bureau
Rizza Bariring
Supervisor
Club Zuzu
Cary King Cuerpo
Marketing Executive
Amwell Middle east w.l.l
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