Manager Customer Service
Resume:
Reginald Ruff
Winder, Georgia 30680
*******@*****.***
Objective
To obtain a position with a company that shows growth and stability where I can maximize my multilayer of management skills, training experience and a successful track record in customer service.
Education
Auburn University (Business Management) AL – 5/1990
Opelika High School (Diploma) AL
Professional Accomplishments
Centurion Foods Burger King Franchise (District Manager/General Manager- 11years,) GA – 3/2003 to 9/2013
McDonald’s (GM) GA – 9 years
Hardees (GM) AL – 10 years
SVI Sabo Ventures Burger King Franchise( District Manager 1yr)3/3/2014-6/9/2015 present
CRT BKC
ServSafe Proctor
Trained GM’s: P & L, labor systems, & hiring practice, etc.
Developed managers
Improved bottom line profits
Increased sales 15% - 20%
Controlled labor
Exhibited effective problem solving skills
Solved & maintained effective food cost
Improved guest satisfaction scores
Provided customer intervention/resolution
Reduced employee turnovers
Summary of Qualifications
Results-oriented
High-energy
Hands-on professional
Strong leadership skills
Excellent communication skills
Competent
Strong team player
Attention to detail
Respect for compliance
Supervisory skills (hiring, termination, scheduling, training, payroll and other administrative skills)
Computer/Internet literate
Professional References
Virgie Braxton 678-***-****(GM Honey Bake Ham)
James Dukes (Director Operations SVI Burger King) 404-***-****
Frank Sabo (Owner Operator SVI Burger King Franchise)678-***-****
Rick Highers(Fire House Subs Business Consultant)904-***-****
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