Customer Service Office

THELMA Y. PEREZ

**** ********, ***. *** *******, TX 77064 832-***-**** ***********@*****.***

SUMMARY

A great team player contributing years of professional experience in the financial industry that excels in detail work with little or no supervision looking for a permanent position with a strong company with the opportunity to utilize my knowledge and skills as well as continue to grow my career. SKILLSET

Credit Analyst Calyx Point System

Underwriter EC2WIN

Collections ACAPS

MS Office - All Versions

PROFESSIONAL WORK EXPERIENCE

Chase Houston, TX 2005 - Present

Customer Service Specialist / Mortgage Office - Custom Finance (2006 - Present)

Maintain and control loan losses and delinquencies achieving or exceeding department goals

Review delinquent accounts and contact customers by telephone and mail to negotiate payment options

Control Delinquency

Customer Service Specialist / Mortgage Office - Custom Finance (2005 - 2006)

Solicit mortgage loans from referral sources including Realtors, Builders, and Networking Contacts

Completion of application for mortgage loans and follow up with customers to obtain required documentation in accordance with the corporate policies and procedures Century Financial Services, LLC McAllen, TX 2002 - 2005 Mortgage Broker / Owner

Broker loans for customers, processed and reviewed applications, collaborating with different vendors depending on credit criteria

Request title commitments and appraisals to prepare package for closing after pre-approvals

Attend customer closings to ensure client satisfaction McAllen National Bank McAllen, TX 2001 - 2002

Underwriter / Credit Analyst, AVP

Review applications to determine credit worthiness for small business, consumer and mortgage loan requests while adhering to credit policy and compliance guidelines

Develop and cultivate business and consumer relationships to ensure branch growth THELMAY. PEREZ PAGE 2

Texas State Bank Houston, TX 1996 - 2001

Underwriter / Credit Analyst, AVP

Review applications to determine credit worthiness for small business, consumer and mortgage loan requests while adhering to credit policy and compliance guidelines

Develop and cultivate business and consumer relationships to ensure branch growth EDUCATION, TRAINING& LICENSES

Bi-lingual (English/Spanish)

Texas A&M University & Pan American University - Basic Courses University of Texas, Austin - Principles of Lending American Institute of Banking - Accounting Basics / Management Basics REFERENCES

Available upon request

Contact this candidate