Customer Service Administrative Assistant

Manjula Ramendraraj

*** *********** ****** **** **** 47

Mississauga ONT L5A 1Y7

Res: 289-***-**** / Cell 647-***-****

Email: ******************@*****.***

objective

To contribute to your organization's success through the use of exceptional customer service, managerial, and people skills.

Cooperative and effective working both independently and as a team player.

Self motivated in setting goals and meeting deadlines.

Solid managerial and administrative experience.

Dedicated and hard-working individual.

Superlative communication and team-building skills.

Ability to manage multiple tasks in a pressured environment.

Computer skills: Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)- Internet / Email/ AS400 / CMS / SAP /SIMPLY.

Professional experience

Customer Administrative Support

Emergency Road Services – Mississauga May 2014 - Present

Entering daily call sheets in the computer system.

Dealing and solving customer complaints.

Calling for invoices from vendors to invoice customers.

Monitoring all invoices sent to customers daily (Scanning, E-mailing, and mailing).

Managed member statements, accounts receivable and payable.

Maintaining up to date paper and computer based files and administrative systems.

Project Coordinator

Sears Home Services – Etobicoke May 2012- April 2014

Assisted HVAC technician in installing and managing cooling and heating system..

Booked installation with the customer & made surveys after installation.

Handled Inbound and Outbound calls with the customers / Call Centre.

Entered daily data in CMS / SAP system.

Managed paperwork associated with HVAC procedures.

Managing the productions line and coordination with customers accordingly

Administrative Assistant

Inter-Generational Income Corporation Oct 2011- April 2012

Handled incoming calls and correspondence.

Reconcile customer accounts.

Arranged ordering of any supplies and services for office.

Assisted with company events.

Provided excellent customer service and answered high volumes of customer. inquires.

Front – Desk Receptionist Sep 2010 – April 2011

Sri Lankan – Canadian Community Services

Answered several calls of clients and customers, guided them by sorting their queries

Received clients politely and greeted them to leave a positive image of the firm in their minds.

Performed general secretarial duties including – scheduling meetings, appointment, faxing and mailing.

Coordinated with all the staff in senior program, youth program to make arrangements for refreshments and meals.

Handled general requests for information data.

Customer Service Representative Jan 1994 – Jan 2009

Gulf Airlines – SRI LANKA

Completed daily, weekly and monthly reports as required for the efficient air craft operations of the facility and aircraft.

Reconciled delivery service Invoices.

Assisted other Customer Service Representative when necessary performing in other functions.

Photocopied and collated for documents for distribution, mailing and filling.

Processed money, credit / debit card payments.

Volunteer experience

Customer Service Rep Affiliated Global Logistics, Etobicoke ON 2011

Administrative Assistant Newcomer Centre of Peel, Mississauga ON 2010

education

High School Diploma – SRI LANKA

Bachelor Degree of Science – University of Colombo - SRI LANKA

other training and certification

Service Excellence Certificate OTEC - Mississauga.

Customer Service Quality Certificate - SRI LANKA

Computer studies diploma – Ms office – SRI LANKA

REFERENCE AVAILABLE UPON REQUEST

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