Microsoft Word, Excel, Power Point, Meditech, HIQA, MEDI, Allscripts/E

Patricia Wiley, MHA

**** * **** *****, **** Heights, Illinois 60411 (C) 773-***-**** ********@*****.***

Professional Summary

Objective: Driven and versatile, attentive to details with excellent interpersonal and communications skills with the ability to plan, delegate and implement assigned tasks and deliverables. Organizational skills allow effective collaboration with both internal employees and external clients. Knowledge in the following areas: customer service, sales, marketing, admissions, managed care, and patient relations.

Core Competencies

Personal and professional integrity Staff Training & Development

Patient-oriented Critical thinking proficiency

Relationship and team building Sound decision-making

Professional Work Experience

Aperion Care Tolleston Park- Gary, Ind

Admissions Director- (August 2014-May 2015)

Process incoming referral and enter demographic information of potential residents. Review referral clinical information with Administrator, Clinical Liaison and Director of Nursing. Initiate insurance benefits and precertification if required, obtain Indiana Medicaid and Medicare benefits for new referrals. Maintain effective communication with referral sources, and resident families. Conduct tour of facility with family members of incoming resident, prepare and explain admission agreement prior to resident’s admission. Prepare residents room before arrival with welcoming kits. Participate in morning meeting with department managers. Maintain daily census, activities, referral and hospital tracking logs. Act as weekend Manager on Duty.

Circle Family HealthCare Network-Chicago, IL

Intern- (September 2013-November 2013)

Coordinated the completion of School-Based Center at Proviso West High School. Order equipment for school-based clinic such as office furniture, appliances, paper supplies, and computers. Recruited school faculty members for the Advisory Board for the Austin High School-Based Center. Shadow the Chief Executive Officer in her role, attending meetings with other organizations. Planned and coordinated the "Open House/Ribbon Cutting Event" for the new School-Based Center. Inviting the State Representative, Congressman Danny Davis, and mayors of the surrounding communities. Participated in weekly meetings with senior management.

Kindred Healthcare/Long Term Acute Care Hospital-Chicago, IL

Patient Assessment Coordinator (February 2009-May 2013)

Evaluated patients with appropriate criteria for Kindred Hospitals. Established and maintained positive relationships with case managers and social workers. Communicated orally with physicians, patients and families. Coordinated the transmission of patient information to the Admission Department, and orally communicated patients room assignment to referring case manager or social worker. Presented services Kindred Hospitals provided during in-services with Clinical Liaisons. Attended monthly sales and marketing meetings with senior- level management.

Accomplishments: Increased admissions by 3% in the Medical District as Interim Clinical Liaison.

Admissions Coordinator (April 2008-February 2009)

Processed clinical information for incoming patient referrals. Coordinated patient admissions with nursing supervisors, communicated patient room assignment to Clinical Liaisons either orally or by email. Initiated precertification/approval on insurance patients. Participated in conference calls regarding patient census. Served as liaison during Lead Admissions Coordinator’s absence.

Accomplishments: Promoted to Patient Assessment Coordinator position within 9 months employment.

Odyssey HealthCare/Hospice-Chicago, IL

Admissions Coordinator (March 2006-April 2008)

Processed incoming patient referrals. Entered statistical information on all patient referrals. Verified Medicare, Medicaid, insurance benefits and eligibility. Orally communicated services for patients with physicians, hospice staff, and other healthcare providers. Prepared vendor contracts for such as hospitals and nursing homes. Shared services provided by the hospice program with patients, families, and healthcare professionals.

Seasons Hospice-Des Plaines, IL

Admissions/Managed Care Coordinator (October 2001- January 2006)

Processed incoming patient referrals. Entered statistical information on all patient referrals. Verified insurance benefits and eligibility, negotiate with third party payors. Orally communicated services for patients with physicians, hospice staff, and other healthcare providers. Prepared vendor contracts for such as hospitals and nursing homes. Shared services provided by the hospice program with patients, families, and healthcare professionals.

Accomplishments: Served as Interim Admissions Coordinator Manager for 6 months and promoted to Managed Care Coordinator

Education and Training

Masters of Health Administration. Governors State University, University Park, IL, 2013. Coursework included: Healthcare Organization, Healthcare Management I & II, Healthcare Human Resources, Healthcare Law, Healthcare Program Planning, Organizational Theories in Healthcare Administration

Bachelor of Arts in Healthcare Leadership. Lewis University, Romeoville, IL. 2008

Surgical Technology Program. Triton College, River Grove, IL, 1991

Technical Skills

Microsoft Word, Excel, Power Point, Meditech, HIQA, MEDI, Allscripts/ECIN, Point Click Care and data entry

Community Service

A Touch of Grace Hospice 2008-2009

Volunteer Chicago, IL

Dulles School of Excellence 2013-2014

Volunteer Chicago, IL

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