Medical Assistant Customer Service

Cynthia Gray

**** *** **** *****, ******, FL ****0 *******@*******.*** 850-***-**** OR 850-***-****

Summary

Currently seeking Full or Part time position in or outside of the Medical Field. Looking to optimize office/clinical patient communications, and customer service. Results driven professional with extensive 19 years experience. Possess an in-depth understanding of medical administration and office management. Articulate and sincere communicator capable of providing compassionate patient clinical service while also guaranteeing optimized office process flow. Past experience in Cashier, Assembly, Secretarial/Receptionist duties and Research.

Skills

Patient Documentation/EMR Patient Assessment/Triage Medical Charting

Administering Medicine Research Cashier

Retail/Customer Service Medical Protocol Compliance Confident/Loyal/Dedicated

Accomplishments

Landrum Staffing/The Woodlands Medical Assistant Pensacola, FL. 03/14 to 06/2015

Performing clinical duties (catheter removals, and insertions, urine test, prepping patients for in office procedures and assisting doctors. Patient documentation in EMR. Giving patients weekly/monthly injections, Triage duties taking patient vitals, updating surgical and medical history and properly documenting in EMR. Insurance verification/authorization for office visits /procedures.

Dr. Eduardo Puente Medical Assistant Milton, FL 06/2011 to 08/2013

Concurrently performed clinical and administrative duties:100% collection of co-pays; reduced outstanding debts through quality patient and policyholder communications, ensured insurance authorizations were accurate and timely; scheduled surgery and radiology testing; maintained medical records and administrative files; coordinated medical record deliveries and assisted doctor (catheter removals, urine tests, patient assessments). Dr. retired and closed office.

Advanced Family Medicine Medical Assistant Crestview, FL 02/ 2010 to 08/ 2010

Concurrently performed clinical and administrative duties: verification/authorization of patient insurance; patient communications (receptionist, appointment scheduling); medical record entries and medical chart preparation;, patient co-pay and debt collection; patient assessments; and medicinal administrations. Temp.

HCA/West Florida Primary Care Medical Office Specialist Milton, FL 12/2007 to 03/ 2009

Focused on clerical responsibilities: formulating/executing daily procedures; schedule management of patient care; patient communications; patient assessments; medicinal administration; maintenance of EMR data; collection of patient co-pays and debts.. Dr left practice and office closed.

Southern Orthopedics Collection Specialist Pensacola, FL 02/2007 to 11/2007

Focused on collecting and settling outstanding patient accounts, attorney liens and workers compensation. Coordinated self-pay patient appointments /payments. Provided PRN clinical support. Conducted verification of patient insurance. Resigned

Gulf Coast Pain Specialist Medical Assistant/Transcription Pensacola, FL 02/2005 to 07/2006

Focused on medical record transcription and EMR entries. Created patient, attorney and workers compensation requests for patient records in compliance with HIPPA laws and regulations. Performed clinical and clerical support as needed. Laid off due to merger.

Comprehensive Pain Medicine CMA/ Treatment Plan Coordinator Pensacola, FL 07/1997 to 11/12/2004

Onsite Coordinator for three area offices: managed authorizations for diagnostics, physical therapy, specialist referrals; scheduled Dura medical equipment with patient insurers, attorneys and workers compensation representatives; administered patient medicinals, medication authorizations and pharmacy requests. Provided PRN Clinical Support; patient intake, vitals, history, proper documenting prescription refills and injections. Fulfilled patient, attorney and workers compensation requests for medical records in compliance with HIPPA laws and regulations. Managed claims; providing correct documentation for billing departments and insurance company requests.

Education

Medical Assistant Eastern College of Health Vocations - Little Rock, AR 1996

Pensacola State College Crime Scene Investigator.. Pensacola, FL.. (currently working on)

Certified BLS/CPR Current GED Locklin Vo-Tech, Milton, FL

References furnished upon request. All time lapses in between were spent looking for work.

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