Customer Service Microsoft Office

Mandy Mitchell

**** ******** ***** #**** ****: 210-***-****

San Antonio, TX 78240 ********@*****.***

SUMMARY

Administrative, Customer Service experience, Healthcare

Education: College coursework in Sociology, as well as various professional education Certificates

Computer skills: Microsoft Office 2007 and Windows XP

Data Entry: 40WPM

Excellent communication, organizational and multi-tasking skills, with high attention to detail.

PROFESSIONAL EXPERIENCE

2009 - 2013 24/7 Home Care, LLC, San Antonio, TX

Administrative Assistant

I organized and scheduled meetings and events and followed up via email on outlook.

I coordinated and performed a wide range of staff and operational business activities.

I conducted performance reviews of all home care workers to ensure their work was compliant with state and federal regulations, as well as with the company’s policies and objectives.

2007 - 2009 The OMO GROUP, Inc, San Antonio, TX

Receptionist

I answered and screened telephone calls to the appropriate individuals in the company.

I developed incoming and outgoing communication material using Microsoft Office software.

I was responsible for the drafting, printing and distribution of the company’s annual newsletter.

Office coordination: customer service, data entry, filing, faxing, office and kitchen supplies.

2003 - 2007 Valero, San Antonio, TX

Point of Sale Operator

I courteously greeted customers and efficiently processed transactions within a busy fast- paced retail environment.

I trained new employees in line with corporate goals and guidelines.

I continually received superior annual performance reviews.

I was awarded commendations for my dedication to customer service, excellent punctuality and attendance and consistent display of teamwork.

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Education

Professional Clerical Training Certificate

Social Service Designee and Activity Director Certificate

Sociology, NWOSU

Certified Nurse’s Assistant Certificate

Awards/Achievements

Valero - Muscular Dystrophy award for most obtained donations.

The OMO GROUP, INC - Certificate for Outstanding Receptionist.

The OMO GROUP, INC - Certificate for Punctuality and Attendance.

The OMO GROUP, INC - Certificate for Valuable Contributions to the Company.

24/7 Home Care, LLC, - Certificate for Excellent Punctuality and Attendance.

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