Customer Service Maintenance

Natasha Taylor

Student Services Representative - Aviation Institute of Maintenance

Oakland, CA 94608

***************@*****.*** - 510-***-****

To obtain a challenging position with a company and utilize my acute knowledge to be successful. WORK EXPERIENCE

Student Services Representative

Aviation Institute of Maintenance - Oakland, CA - March 2013 to Present Work closely with the Career Services Coordinator to bridge the academic process with the employment process prior to and upon graduation.

• Provide a smooth transition for the student into the educational process through orientation, acclimation, retention, support, and connection efforts that link students to the campus and to the campus experience.

• Provide support to assist student toward a successful matriculation from educational program, aiding in documentation of student outcomes.

• Introduce the students to outside resources through seminars, workshops, and information sessions that support retention.

Receptionist

Aviation Institute of Maintenance - Oakland, CA - March 2012 to March 2013 Performing general secretarial duties, including scheduling appointments, faxing and emailing.

• Answering, screening and directing inbound phone calls.

• Maintaining scheduling calendars for Admissions Department.

• Receive and assist guests and escort them to correct destinations, offices, or meeting rooms.

• Proctoring tests via laser grade in compliance with FAA regulations. Seasonal Cashier

Target - Emeryville, CA - July 2011 to December 2011 Performed general cashier duties, including operating cash register, greeted and assisted customer with purchase inquiries.

• Interacted professionally with customers and maintained a good rapport.

• Restocked shelves with merchandise and assisted with in store returns. Department of Human Assistance

Job Club - North Highlands, CA - February 2009 to July 2010 Created resumes for Job Club and assisted with Job search.

• Interacted with office personnel and maintained a good rapport.

• Photocopy documents while maintaining client confidentiality.

• Opened and distributed mail throughout the bureau. EDUCATION

AS in Sociology

Foothill College - Los Altos Hills, CA

2014 to 2016

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