Customer Service Representative
Resume:
DEBRA K. ROBERTSON
Rancho Cordova, CA 95670
H: 916-***-****
E-mail: ********@*****.***
Summary
TO ACHIEVE A CAREER IN THE CUSTOMER SERVICE SECTOR THAT WILL
USE MY STRONG INTERPERSONAL COMMUNICATION SKILLS AND LEVERAGE MY DIVERSE EDUCATION AND EXPERIENCE IN THE CUSTOMER SERVICE FIELD WHILE BEING A MEMBER OF YOUR FINANCIAL TEAM, THUS INCREASING MY LEARNING AND ADVANCEMENT POTENTIAL.
Strengths
MS WORD, MICROSOFT OUTLOOK, WINDOWS 7, 8.1, MS EXCEL, CUSTOMER SERVICE, TELEPHONE SALES, EXCELLENT COMMINICATION SKILLS, WEB, PROFESSIONAL WRITTEN AND VERBAL SKILLS, CAN CONSISTENTLY DISPLAY A POSITIVE ATTITUDE.
Experience
January 2009
to KELLY SERVICES @ HEALTHNET, RANCHO CORDOVA, CA
June 2009 CUSTOMER SERVICE REPRESENTATIVE
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTRACTS VIA
TELEPHONE RANGING FROM ROUTINE TO COMPLEX.
ASSIST BENEFICIARIES WITH BENEFIT INFORMATION.
February 2008
to KELLY SERVICES @ EDS, RANCHO CORDOVA, CA
December 2008 CUSTOMER SERVICE REPRESENTATIVE
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTRACTS VIA
TELEPHONE RANGING FROM ROUTINE TO COMPLEX.
ASSIST BENEFICIARIES WITH BENEFIT INFORMATION; FORWARD
ESCALATED OR CRISIS CALLS TO APPROPR ATE STAFF MEMBERS.
March 2006
to KELLY SERVICES @ EDS, RANCHO CORDOVA, CA
June 2006 CUSTOMER SERVICE REPRESENTATIVE
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTACTS VIA
TELEPHONE RANGING FROM ROUTINE TO COMPLEX.
PROVIDE BENEFITS AND GOVERNMENT POLICIES AND PROCEDURES.
ASSIST BENEFICIARIES WITH BENEFITS INFORMATION.
August 2005
to SACRAMENTO CANCER AND HEMO/ONCOLOGY, SACRAMENTO, CA
September2005 EXTERNSHIP
HIGH-TECH INSTITUTE MEDICAL BILLING AND CODING PROGRAM,
EXTERNSHIP VOLUNTARY EMPLOYMENT.
FAMILIAR WITH MEDI-CAL BILLING AND FILING PROCEDURES.
September 1998
to PHARMACEUTICAL CARE NETWORK, SACRAMENTO, CA
September 2002 MANUAL CLAIMS TECHNICIAN
PRIMARY RESOURCES IN HANDLING CUSTOMER CONTRACTS VIA
AS 400 SYSTEM; CLAIMS PROCESSING FOR PARENTERAL NUTRITION
PRESCRIPTIONS FOR VARIOUS PHARMACIES SEEKING REIMBURSEMENT; MEMBER REIMBURSEMENT CLAIMS FOR PHARMACY COORDINATION
OF BENEFITS CLAIMS.
June 1996
to LANDPARK PHARMACY, SACRAMENTO, CA
June 1997 PHARMACY TECHNICIAN
PROCESSED PHARMACY CLAIMS FOR INSURANCE BILLING.
CUSTOMER SERVICE SALES FOR OVER-THE-COUNTER ITEMS.
February 1994
to BANK OF AMERICA, RANCHO CORDOVA, CA
June 1996 CUSTOMER SERVICE REPRESENTATIVE
PROCESSED CREDIT CARD PAYMENT ARRANGEMENTS AND DELINQUENT
LOAN PAYMENTS. MADE PAYMENT ARRANGEMENTS ON AUTO AND HOME MORTGAGE LOANS.
June 1988
to UNITED STATES AIR FORCE, KEESLER AFB, BILOXI, MS
February 1992 RADIO OPERATOR/CUSTOMER SERVICE REPRESENTATIVE FOR COMMANDER-IN-CHIEF PACIFIC AIR FORCE AND OTHER DIGNITARIES
NATIONWIDE. WHEELER AFB AND HICKAM AFB, HI.
Education
01/07 to 09/07 TECHNICAL DIPLOMA, HIGH-TECH INSTITUTE, SACRAMENTO, CA
06/02 to 09/06 B.S. and B.A. DEGREE, NATIONAL UNIVERSITY, SACRMENTO, CA
02/95 to 03/96 A.S. DEGREE WESTERN CAREER COLLEGE, SACRAMENTO, CA
01/97 to 06/14 CALIFORNIA STATE BOARD PHARMACY TECHNICIAN LICENSE
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