Customer Service Office

ANGELA M. WANFALT

*** ****** **. *******, ** ****2

(Home) 815-***-****

QUALIFICATIONS PROFILE

Motivated, dedicated and hard working professional Office Assistant with 20 years experience providing consistent, approachable customer service and a full range of general office support.

*ADMINISTRATION: Provide exceptional administrative support to peers and senior management. Successfully streamline office processes to increase efficiency to improve service. Outstanding communication skills, written and verbal.

*CUSTOMER SERVICE: Continuously works closely with Customers, Account Managers/Customer Service and Sales Reps to provide technical and administrative support.

*TECHNICAL SKILLS: Training in MS Office (Word, Outlook and Explorer) plus Business Database Management systems to control inventories, control costs and invoice.

*KEY STRENGTHS: Accurate, detail-oriented, quick to learn and, adapt to ever-changing technologies and business systems. Dependable, self motivated, working independently. Leading or contributing in a team with positive and effective leadership, interpersonal, customer service and communication skills working with all levels of management.

PROFESSIONAL EXPERIENCE

ARNOLD MAGNETIC TECHNOLOGIES -- MARENGO, IL (10/14 to Present)

Group Lead Inspector in the Inspection Department

In charge of 3-4, sometimes up to 6 employees to make sure we get our required shipments done on a daily basis. Work closely with Customer Service Reps, Product Facilitators and Engineers.

Fundamental knowledge and training of Export shipments of parts, weekly Mag Seal orders and composition identification. Know when and how to scrap out parts that do not meet the testing AQL standards.

On a weekly basis, I do a warehouse cycle count, physically count the parts and make sure our numbers are correct with what we have in Syteline for future orders for our customers.

Prioritizing jobs for the day, filing, using the Certs program on the computer, making labels, receiving in Incoming/Outgoing Vendor jobs, and handle 1st Article pieces with proper paperwork.

Making sure our testing of AQL’s and paperwork are done correctly. Magnetize or de-magnetize parts for the orders making sure the orders are packed according to customers packing instructions for secure shipments.

BROWN PRINTING (NOW QUAD GRAPHICS) – WOODSTOCK, IL 60098 (2000 -- 2014)

Administration Assistant – Manufacturing/Distribution (2010 – 2014)

Continuously monitor assembly/production/shipping and receiving while working closely with Customers, Account Managers/Customer Service Reps and Sales Reps to provide technical and administrative support.

Answer phone calls, order all office supplies, and work with new customers.

Prepare weekly manning/payroll schedules reflecting overtime, vacations, leave of absence. Monitor employee attendance and assist the HR Department with other duties.

Coordinate truck appointments – shipping and receiving plus inventory and record keeping with Logistics.

Customer Service Rep Assistant (2000 -- 2010)

Managed switchboard operations, welcomed in new customers. Shopped for customers luncheons. Kept track of schedules for 4 Conference Rooms, and supplied them with what was needed for customer’s hospitality. Worked with the Customer Service area, did a lot of their filing, did Supplemental Mailings, ordered office supplies, sorted mail, delivered packages to different departments, and filled paper for copy machines.

BLAINE’S FARM & FLEET – WOODSTOCK, IL 60098 (1998 -- 2000)

Cashier – and soon after promoted to Inventory Control

First started as Cashier and then was promoted to Soft Lines Inventory Control

Counted merchandise and entered the numbers into the system for the company.

In charge of putting stock on the floor and setting up sales displays.

Helping out customers to their satisfaction. Customers were always our first commitment.

Updated inventory end of the day and sent information to main office.

EDUCATION

North Boone High School– Poplar Grove, IL

TRAINING

Development: Leadership, Communications, Team Building, Code of Conduct/Business Ethics

Process Training: Kaizen, 5S Lean Manufacturing & Process Improvement

Contact this candidate