AMBER ACKERMAN

Oakland, CA Phone: 805-***-**** E-Mai l : amberleeackerman7@gmai l .com

Education

University of California Los Angeles, Bachelor of Arts in English, 2009 Skills

I strive to maintain an organized and detail oriented office thus allowing for maximum efficiency and reduction of stress. I am highly proficient in Windows, Mac, Word, Excel, Powerpoint, Access, Publisher, Google Docs, Mail Chimp, Constant Contact, Survey Monkey, and all major social networks. I learn data management programs with ease and am currently proficient in Salesforce, Peoplesoft, and Clear Vantage. I am very familiar and efficient in shipping through USPS, UPS, and FedEx. I have over ten years of customer service experience and am dedicated to providing the highest quality of assistance. Experience

Administrative Assistant –Academy of Art University December 2012-present

• Provide administrative support to the Academy’s English as a Second Language Program.

• Assist department directors, students, and over 120 instructors in all aspects of the program.

• Build and maintain teaching schedules for over 120 faculty members.

• Maintain breakdowns of each individual major’s recommended class schedule within the ESL program.

• Run reports and enter data in Peoplesoft and Salesforce Programs daily.

• Gather timesheets and assist in payroll.

• Schedule hundreds of study groups and workshops.

• Assist in language level Acuplacer testing and help place students into appropriate language classes.

• Order and maintain office and classroom supplies as well as trouble shoot Ricoh copiers and printers when necessary.

• Culling both physical and electronic files.

• Act as liaison between the ESL Department and the Executive Office, Curriculum Department, and 20+ individual major departments.

Website Administration Ventura County Medical Association July 2011-present

• Worked with MAYACO Marketing & Internet Company in a rigorous manner to redesign and reorganize very dated site content.

• Continue to maintain www.venturamedical.org.

• Maintenance includes frequent content updates, event management through the program Clear Vantage by Euclid, and content updates.

• Compose a monthly electronic newsletter using Mail Chimp. Administrative Assistant Ventura County Medical Association August 2011-August 2012

• Assisted the VCMA executive director in administrative tasks. Managed phones, faxes, e-mails, and mail.

• Assisted physicians, office staff, and patients with a plethora of legal, practice management, and other healthcare related questions.

• Made arrangements, took reservations, promoted, and prepared for various events throughout the year; events include in-office workshops, medical office courses, conferences, and six yearly corporate dinner meetings which consisted of over 100 physician guests.

Independent Buyer Buffalo Exchange Ventura March 2010-May 2011

• Purchased store inventory directly from the public.

• Customer service, cash registers, shipments.

• Chosen to represent the Ventura store at the annual Buffalo Exchange Employee Advisory Committee in Tempe, Arizona. 2

Sole Proprietor of Learn to Read Vintage 2007-2012

• Independently created and managed a vintage store at learntoread.etsy.com.

• Sole participant in buying, photographing, listing, customer service, and shipping.

• Over 600 items shipped worldwide with over 400 positive reviews. Shop Assistant at RPM Clothing and Chelsea Brentwood, Los Angeles August 2007- August 2009

• Assisted high-end boutique owner in running all aspects of the store.

• Customer service, cash registers, shipments.

• Assisted in buying both in store and at trade shows.

• Maintained inventory information, client lists, and vendor relationships. Sales Clerk at Salzer’s Records, Ventura California November 2004- August 2007

• Began as seasonal help and was hired for the long term regardless of being the youngest and least experienced employee on staff.

• Customer service, cash registers, shipments, inventory.

• Alphabetize records, CDs, and DVDs to maintain an organized store. References

Mary Carr, 805-***-****, marycarr@venturamedical .org Executive Director of the Ventura County Medical Association, employer Chelsea McFadden, Cel l : 818-***-****, Business: 310-***-**** Owner of RPM Clothing and Chelsea Brentwood, former employer Clarke Hyrne, 305-***-**** clarke.hyrne@gmai l .com Graduate Level ESL instructor at the Academy of Art University, colleague and friend