Customer Service Insurance

Nancy Albright

OBJECTIVE: I am a team player who is interested in the available document drawing or processor position. I am customer

service oriented, self-motivated, a quick learner, able to multitask and function well under pressure. I give my job and position

the utmost respect and precision. I have a positive attitude that shows through my performance and work output. I give a 110%

effort on any task I am given. I believe I can help your company to exceed its own expectations. I want to be a part of a growing

team and company.

SUMMARY OF QUALIFICATIONS

Ten years plus in the mortgage field.

Enthusiastic and motivated; enjoys maintaining excellent customer relations.

Hard worker and a focused team player with a positive attitude, along with highly developed interpersonal skills enabling me in

getting the job done.

Three awards of excellence (Bank of America) Four Spirit of Excellence (Bank of America)

EDUCATION

Business & Accounting, Golden West College Huntington Beach, CA

EMPLOYMENT

2550 E Riverside Dr. Apt. 202

Ontario, CA 91761

Phone: 909-***-****

Email: ************@***.***

11/2012-1/2015

Sr. Processor, Bank of America Mortgage Irvine, CA

Processor of conventional loans,FHA,MHA Job responsibilities included but not limited to the following: work up of income,

credit supplements, add alt credit; verified employment, payoffs, and debts to be paid; ordered insurance, appraisals and flood

certs; opened and retrieved escrow instructions.

2009

Sr. Processor, Wells Fargo Mortgage Santa Ana, CA

Contract position. Job responsibilities have included but not limited to the following: Received and reviewed conditions, order

and review appraisal, open title and review; open and retrieve escrow instructions; order trust cert, sent out atc to HMC review

sent to closing, maintain pipeline.

6/2008-12/2012

Overnight Stocker, Wal-Mart Chino, CA

Job responsibilities have included but not limited to the following: Assist customers with any questions they may have; pull

freight, stock shelves, assist manager, organize layout, train fellow employees, prep for inventory and perform audits for

inventory.

2/2006-8/2008

Sr. Processor, Contact One/CRG Top Producers Team Rancho, CA

Job responsibilities have included but not limited to the following: Prime and sub prime loans; qualify Borrower, find a lender,

verify employment; order insurance and verify payoffs, debts to be paid; review appraisal, open title and review; open and

retrieve escrow instructions purchase contracts; lock loan and extend ; maintain pipeline. Also went over terms and lock with the

borrower.

1/2005-2/2006

Sr. Processor, Lending Tree Irvine, CA

Job responsibilities included but not limited to the following: worked on prime and sub-prime loans; work up of income, credit

supplements, add alt credit; verified employment, payoffs, and debts to be paid; ordered insurance, appraisals and flood certs;

opened and retrieved escrow instructions, purchased contracts and signed off all conditions except asset and income.

9/1999-1/2005

Sr. Processor, Bank of America Mortgage Brea, CA

Processor of government loans, acorn, zero down assistant programs, and conventional loans. Job responsibilities included but

not limited to the following: work up of income, credit supplements, add alt credit; verified employment, payoffs, and debts to be

paid; ordered insurance, appraisals and flood certs; opened and retrieved escrow instructions, purchased contracts and signed off

all conditions except asset and income.

Pricing Coordinator, Bank of America Irvine, CA

Job responsibilities included but not limited to the following: performed rate negotiations and pricing exceptions; extended rates,

locked and unlocked loans while abiding to product guidelines and rate sheets; trained new pricing coordinators.

3/1997-9/1999

Jr. Processor, Lexus Mortgage Huntington Beach, CA

Processor of government loans, acorn, zero down assistant programs, and conventional loans. Job responsibilities included but

not limited to the following: work up of income, credit supplements, add alt credit; verified employment, payoffs, and debts to be

paid; ordered insurance, appraisals and flood certs; opened and retrieved escrow instructions, purchased contracts and signed off

all conditions except asset and income.

Contact this candidate