Customer Service Sales

AMBER COWART

Summary

Accomplished professonial with expertise in building strategic client relationships through effective sales and marketing initiatives. A strong leader, active in the community and able to motivate others into action for maximum productivity, excellent communication skills with the ability to develop instant rapport which ultimately increases revenues and profits. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Highlights

Exceptional customer service

MS Office proficient

Sales expertise

International funds transfer process expertise

Account coding specialist

Qualified in commercial servicing

Risk management evaluation background

Inventory management background

Strong sense of banking ethics

Practiced knowledge of bank security systems

Debt and credit management

International finance knowledge

Cash dispenser operation

Currency and coin counter

Safe and vault operation

Reliable

Excellent communication skills

Friendly

Energetic

Approachable

Flexible

Team player

Organized

Strong work ethic

Accomplishments

Consistently achieved a 100Increased annual revenue by [number]% by creating effective strategies to expand existing customer services.Balanced daily cash drawers and vaults totaling an average of $100,00% teller balancing average. Experience

PHONE BANKER

February 2015

WELLS FARGO - Westlake, TEXAS

Opened new customer accounts, including checking, savings and lines of credit.Managed opening and closing times for the main branch.Processed sales referrals and promoted bank services and products, resulting in 95Established new customer accounts including checking, savings, lines of credit and loans.Established new customer accounts including checking, savings, lines of credit and loans.Processed cash withdrawals.Trained employees on cash drawer operation.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Maintained confidentiality of bank records and client information branch sales increase. Customer Service

February 2009 to October 2009

2031 E 19TH ST APT. C, San Bernardino CA 92404

Cell: 909-***-**** - ***************@*****.***

IHSS - POMONA, CA

Trained 10 new employees quarterly.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Expressed appreciation and invited customers to return to the store.Attended local, regional and national trade shows for product development training as defined by territory needs.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.

SALES SUPPORT REP

December 2007 to June 2009

AT&T - SAN DIMAS, CA

Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals for 12 quarters in a row.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Oversaw all daily operations of 1 store locations.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Kept current on market and product trends to effectively answer customer questions.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated information to customers about product quality, value and style.Held each team member accountable for achieving brand and performance goals.Offered direction and gave constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.

Education

GENERAL EDUCATION, 2005

POMONA HIGH SCHOOL - POMONA, CA, USA

4.0 GPA

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