Manager Management

Michael Wayne Walker

***** ******* ** **********, ******** 72740

479-***-**** *******@*****.***

PROFESSIONAL EXPERIENCE

Mundo-Tech, Inc. Rogers, Arkansas October 2014 to July 2015

Quality Manager/Administrator

Responsible for the management of the Quality department and Quality Management System. Creation, implementation and managing of the Total Quality Management System (TQM). Reported directly to the Corporate CEO/President.

Accomplishments:

Managed the Quality department and personnel concerning scheduling, workflow, employee performance reviews as well as maintain the departmental budget.

Performed Root Cause analysis, implemented Corrective Action process to insure preventive action was effective.

Implemented quotes and purchase orders review and approval process to improve on determine planning, lead times and delivery schedules.

Created and implemented Supplier Chain Management System to improve procurement of materials.

Responsible for Internal and External Auditing processes, analyzing results to improve quality system performance.

Created Customer Satisfaction and Complaints system to evaluate product quality and on-time deliveries.

Implement training and development processes to improve competence and awareness of management and hourly personnel.

Created and Implemented the Quality Management System for certification (ISO: 9001 and AS9100).

WAL-MART STORES, Inc., Orlando, Florida August 2013 – August 2014

Pharmacy Area Operation Manager

Responsible for managing the night operation of the high volume automated pharmacy and the staff of Pharmacists, Technicians and Shipping and Receiving associates.

Accomplishments:

Monitored and maintained continuous work flow to insure all processes concerning the dispensing of medical prescriptions, (Identification, Filling, Verification, Packaging and Shipping) were performed proficiently.

Tracks and analyze performance metrics (job performance, productivity, volume) of all functional areas during assigned shifts with use of the internal systems, visual observations, and on-hand data.

Monitors and evaluates the facility inventory processes and volume to mitigate opportunity for shortages and shrink.

Managed pharmacy staff to maximize work flow, personnel assignments and delivery schedules.

Provided supervision and development opportunities to associates by, mentoring (One on Ones), assigning duties, providing recognition, and ensuring diversity awareness.

Reported daily to Sr. Management by identifying deficiencies in systems and equipment to mitigate opportunities for errors or stoppage of the automated system.

Implemented practices to improve and increase medical prescription dispensing volume.

Minimized opportunities or resolve processes issues that cause deficiencies or cancellation of orders.

Created processes to insure the safe guard against the disclosure of HIPAA or Personal Health Information (PHI).

Created processes to reduce waste involving packaging and shipping materials.

Coordinated long haul carriers to insure shipping schedule and delivery were met.

WAL-MART STORES, Inc., Bentonville, Arkansas October 2008 – August 2013

Health and Wellness Compliance Manager

Responsible for the investigation, analysis, and the reporting of potential areas of compliance risks involving Pharmacies, Pharmacist, Vision Centers and Staff.

Accomplishments:

Conduct research of federal and state healthcare regulations to verify compliance of pharmacies, and associates involving the dispensing of controlled substances.

Perform data mining to gather statistical data to analyze and evaluate potential trend failures and performance deficiencies. Creation of Score Card system, defining KPI’s and Metric’s for performance analysis. Project management involving Business Intelligence (BI) programs for the purpose of improving data mining and analysis.

Compile and research audit data involving filled prescriptions to be presented to Third Party Payers (Humana, MedImpact, Caremark, ESI, and Cigna) in support of Medicare and Medicaid review and assessment.

Performed investigations involving Drug Enforcement Agency (DEA), Office of Inspector General (OIG), Medicare and Medicaid criteria to prevent or minimize risk of Fraud, Waste and Abuse.

Analyze and process data to determine potential HIPPA Breach Violations and Protected Health Information (PHI) notification.

Conducted physical audits at pharmacies using regulatory assessment criteria to evaluate compliance to corporate policies and procedures and to support process improvement.

Assisted in the creation of Health and Wellness CBL attributes involving operation and processes to improve

associate’s awareness and competency.

Evaluated Health and Wellness Organizational procedures and processes involving document control and record retention which identified a deficiency in the format structure and data storage.

Assisted the Compliance Division involving the handling and disposal of Hazardous Waste and Materials to be compliant to state and federal requirements.

Investigated insurance claim processing to uncovered potential risk involving the allocation of payments.

Precision Aero Services Nevada, Missouri October 2007 to October 2008

Director of Quality, Engineering, Planning

Responsible for managing and coordinating three departments, Quality, Engineering and Planning to achieve organization proficiencies. Reported directly to the Corporate CEO/President.

Accomplishments:

Reviewed and approved all Planning and Engineer developments and revision updates.

Created and utilized Process Mapping techniques to improve management and manufacturing process performance.

Reviewed and approved all of quotes and purchase orders to determine scheduling and planning lead times.

Implemented Supplier Chain Management system.( Capabilities, Quality and Delivery performance).

Analyzed customer satisfaction and complaints to improve product quality and on-time deliveries.

Performed analysis involving Root Cause, Corrective Action, FMEA and Preventive Action.

Organized and performed internal and external audit to analyze results to improve Total Quality Management

system (TQM) and process performance.

Coordinated Quality, Engineering and Planning responsibilities and staff concerning scheduling, workflow,

employee performance reviews and departmental budget.

Implement training and development processes to improve competence and awareness throughout entire company.

Responsible for Federal Regulation Compliance and Government Systems Assessments. (FAA, DOD).

Assigned as Accountability Manager for the FAA to insure flight worthiness of commercial and military aircraft.

Performed the responsibilities of Quality Management System Administrator, (ISO: 9001, AS9100 and FAA) to achieve certification and the implementation of the continual improvement processes.

EDUCATION

Parks Business College Business Administration

Denver, Colorado Bachelors Degree Graduated 1985

Arapahoe Community College Architectural Design

Littleton, Colorado 60 Credit Hours

Eagle Group Institute RAB Auditing Certification Awarded 2005

Detroit, Michigan 40 Credit Hours

TRAINING

ASQ Certified

ISO 9001:2000 Certification

AS9100 Certification

RAB Auditing Certified

TQM Certification

MRP/ Inventory Control

Statistical Process Control (SPC)

Lean Six Sigma (Green Belt)

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