Customer Service Representative

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EVON RODGERS

Seasoned Customer Service Representative with

more than 14 years of experience in fast-paced Call Center. Excellent typing and listening skills. Track record of achieving exceptional results in assisting customers and solving their issues or complaints they may have great or small.

Customer and

Personal Service

Active Listening

Coordination

Speaking

English Language

Instructing

Computers and

Electronics

Chidcare Worker: Jul 2005 Present

Child Care: Portsmouth, VA

Directed the activities of the day care in order to provide instructions and care for children, purchased instructional materials and teaching aids such as, books, toys, and games designed to stimulate

learning. Communicate with parents regarding daily activities, behavior, and learning problems.

Administer medical attention for ill or injured

children with permission and instructions from

parents. Observed play activities and entertained the children by reading to them sand playing games with them. Prepared and served meals and baby

formulas. Accompany children on walks and other

outings. Maintained safe environment, sanitized toys and play equipment, help children with home work.

Perform housekeeping duties, such as laundry,

cleaning, dish washing and change linen.

Member Service Representative: Jun 2002 Sep

2002

2009 Piedmont Ave, Portsmouth,VA23704

**********@*****.***

Ph: 757-***-****

Amerigroup: Virginia Beach, VA

Provided information and assistance to

clients on government agency programs and

procedures, also explained regulations and agency

policies. Advised individuals in regards to their

obtainment of required documents and eligibility

requirements for receiving benefits. Utilized the

knowledge of rules and regulations, rendered

decisions in order to determine qualifications for benefits, privileges and liability. Investigated errors and delays in the processing of applications for

benefits and initiated corrective action. Setup

transportation services for clients to and from doctor's appointments when medically necessary, changed

primary care provider after verification of being on the Amerigroup Plan. Helped clients locate new

primary care providers, used codes that best address the reasons for calls from members and made

appointments for client.

Order Entry Representative: Jan 1990 Jul 2001

QVC: Chesa, VA

Obtained customers' name, addresses, and billing

information, product numbers, and specification of items to be purchased, and enter this information on order. Placed orders for customers via telephone from infomercial via television, described the item to the item to the customer, informed customer when

service was completed and accepted their payments

by credit cards, money orders, and checks. Assisted customers in selecting and purchasing specified

merchandise. Communicated on multi-line phone

system with other departments, within the company

to assure accuracy of the customers' orders and

delivery times. Setup membership accounts for new

customers, resolved any billing problems, offered

up-sells when the opportunity presented itself. Used communication skills to understand customer issues and assess their needs. Trained new employees once they finished with the initial training in the

classroom. Answered over 1000 call per month.

Focused on giving quality service on every call, and document any suggestion and complaint the

EDUCATION

customer may have giving the customer a resolution no matter how great or small. Recommended

merchandise or service that would meet customers'

needs.

Assistant Manager/Cashier: Oct 1985 Dec 1989

7-Eleven: Portsmouth, VA

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints, direct and supervise employees engaged in sales and performing services for customers.

Monitor sales activities to ensure that customers

receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Instructed staff on how to handle difficult and complicated sales. Assigned employees to specific duties. Keep records of purchases, sales, and requisitions. Enforced safety, health and security rules, examined merchandise to ensure that it is

correctly priced and displayed and that it functions as advertised. Performed work activities of subordinates such as cleaning and organizing shelves and

displays and selling merchandise. Prepared store

and employees for store inspections and audits.

Some Courses in Accounting, Aug 1989

Kees Business College, Portsmouth, VA

High School Diploma: General Studies, Jun 1968

Crestwood High School, Chesapeake, VA

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