Customer Service Manager

Cathy L. Powell

**** – L Ave

Marengo, IA *****

319-***-****

***********@*****.***

WORK HISTORY

January 2011 to Present

Integrated DNA Technologies, Coralville, IA

Responsibilities:

International Buyer

US Buyer

Customer service

Nov 2008 – 2010 Operation Manager

Power Line Supply, Williamsburg, IA

Responsibilities:

-A/P

-Sales

-Logistics

-Budget planning

-Purchasing

-Vendor Relations-customer liaison.

-Inventory management control

-Prophet 21 Inventory/Purchasing Software

-Source and negotiate pricing and products

Nov 2007 – Nov 2008 Department Head

Food Waste Solutions

Anamosa, IA

Responsibilities:

-20 employees

-Purchasing

-Payroll

-Budgets, P/L, Projection reports

-Load Planning

-Customer Scheduling

-Contract negotiations and writing

Jan 2007 – Oct 2007 Fleet Manager

GSTC

Walford, IA

Responsibilities:

-40 – 100 drivers on my board

-Customer Service

-Setting Appointments for delivery

-McCloud Software

Aug 2005 – Sept 2007 Owner

Encore Fashions

Marengo, IA

Responsibilities:

_ Daily, weekly, monthly reports

_ Year-end taxes

_ Inventory control

_ Source and purchase all inventory

Apr 1999 - May 2002 Operations Manager

Budget Mobile Storage

Milan, IL

Responsibilities:

_ Inspected and negotiated new inventory

_ OSHA inspected semi trailers

_ Managed branch employees

_ Set up new vendor accounts

_ Logistics on all deliveries

Contract negotiations and writing

Achievements:

_ Set up national contracts with Wal-Mart, Hy-Vee

_ Increased customer base by 225%

_ Set up branch in Milan, IL

Jan 1997 - Apr 1999 Operations Manager

Transport International Pool

Chicago, IL

Responsibilities:

_ Set up new vendor contracts

_ Manage 12 employees

_ Customer Service

_ Logistics

_ Inspect Inventory

_ Schedule repairs

_ Payroll

_ Employee evaluations

_ P/L, Budgets, cost accounting

Achievements:

_ Set up new national accounts

_ Increased fleet inventory

EDUCATION

Aug 2006 University of Illinois

Bachelor of Liberal Arts; concentration in Business

GPA 3.0

SKILLS

_ Strong negotiation and interpersonal skills

_ Strong skills in Microsoft Office

_ Knowledge of Transportation Industry

_ Strong Accounting knowledge

_ Strong purchasing negotiations skills.

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