Customer Service Representative

Kelita Barnes

Network Quality Coordinator

Chicago, IL

********@*****.*** - 773-***-****

Highly motivated with an effective 14 year track record of providing prestige customer service. A fast learner that demonstrates the proficiency to multi-task while working under pressure. Goal oriented with a proven ability to establish a rapport with clients and Distribution Centers. Accustomed to handling time sensitive inquires and thrives in a deadline driven environment. Excellent team building skills. Nominated several times for employees' recognition program and awarded Outstanding Employee of the year in 2010. Authorized to work in the US for any employer

WORK EXPERIENCE

Network Quality Coordinator

MXD Group - 2006 to May 2015

Exclusively managed the involvement of freight for high strategic accounts shipping throughout the USA and Canada.

• Monitored freight volume and the productivity of 92 Distribution Centers within the network.

• Work daily reports to ensure on-time delivery service.

• Resolved escalated distribution related issues.

• Monitored and negotiated additional compensation request beyond normal contractual agreement.

• Managed inspections, returns and OS&D program.

• Tracked and traced shipments throughout transit points.

• Ensured all freight documents, BOL's and POD's were received.

• Assisted with coordinating LTL pickups and returns.

• Supported and interacted with management, vendors, clients, sales, warehouse and customer service to achieve set objectives.

Office Clerk

Wesley Auto - 2004 to 2006

Developed and managed an office team.

• Monitored scheduled and non-scheduled accounts.

• Resolved account delinquency by presenting workable budget payment plans with clients.

• Processed daily monetary transactions, inventory fulfillment, and invoicing.

• Reconcile selected monthly accounts.

Customer Account Executive

Comcast Cable - 2003 to 2004

Handled a large volume of incoming calls in a prompt and professional manner.

• Assisted with billing questions and service issues about products and features.

• Resolved delinquent account balances and corrected errors.

• Prepared work orders and dispatched drivers for maintenance request. Customer Service Representative

Cingular Wireless - 2000 to 2003

Provided quality customer service in a high volume call center.

• Processed credit checks for new line activations and upgrades.

• Applied company collection policies and procedures to reduce account receivable and bad debt.

• Negotiated payment arrangements.

• Investigated and resolved customer's disputes on bills and payments.

• Performed general trouble shooting assistance and data retrieval. EDUCATION

Bachelor of Arts in Management

Benedictine University - Lisle, IL

2015

SKILLS

Skill Summary Excellent multi-tasking Creative problem solver Effective communication skills Strong organizational and time management skills Detail focused Keen on follow-ups Able to work independently and with others Outstanding interpersonal skills Proficient in Microsoft Office Suite Familiar with ISO 9001 procedures Knowledgeable of using an Oracle base system and AS400 ADDITIONAL INFORMATION

Educational Accomplishments

Maintained a 4.0 GPA.

Awarded Dean’s list recognition all semesters.

Sigma Beta Delta National Honor Society in Business Management and Administration. Kappa Gamma Pi National Catholic College Graduated Honor Society. Magna Cum Laude

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