Customer Service Management

Rene Noel

** ******** ****

Manchester, NH *****

Phone: 603-***-****

Email: ******@*******.***

Objective: To be involved in a company requiring strong technical and proven leadership skills

Background Summary

I have over 18 years of experience in a database building environment, which utilized my skills in all aspects of my MIS skills. My experience ranges from being a hands on technical analyst to an MIS manager. I have established a reputation for delivering high quality customer service. My leadership style has emphasized strategic planning, creative management of change, team building and regular measurement of progress. Also have over 20 years experience as an MIS professional in both retail and commercial banking.

Summary of Qualifications:

• Abinitio experience

• datasabr programming expert

• cobol programmer

• unix operations and scripting

• NCR and IBM mainframe experience

• Data analyst

• Management experience

• assembler programming experience

• MCIS database experience

• PSQ/L experience

• Strong Banking data processing background

Education:

• Abinitio Abintio Education Center Walthan MA (2014)

• unix shell scripting Boston University (2002)

• datasabr programming Harte Hanks Education Center ( 2000 )

• assembler programing language Harte Hanks Education Center (1998)

• MCIS database language Harte Hanks Education Center (1996)

• Management training courses University of New Hampshire (1994)

• IBM VSE systems Architecture & navigation IBM Education Center (1992)

• cobol Southern New Hampshire University (1988)

• NCR Vrx Operations systems designs NCR Education Center (1981)

Technical Knowledge

Computer Systems

IBM 9000, 370, AS400, VMS, VSE

NCR 9800, 8595, 8575, 8565, VRX

UNISYS B1900, B2900

NCR 3000 (Unix)

IBM Risk 6000/520 6000/320 (Unix)

Telecommunications

Data Digital T1, Fractional T1, DDS II

Analog ISDN Radio and Satellite

Async Bisync SNA TCP/IP

Computer Programming

Abinitio

Datasabr

Cobol

Assembler

Professional Experience:

Harte Hanks Sept 1996-2015 Billerica MA

Software Engineer II 2008 - 2015

Responsible for processing client databases, and making any changes to their process as requested by the client. These changes were critical to client needs, and had to be of excellent quality. Had to scope changes, justify cost’s and prove test results. ETL tools used Abinitio, Datasabr, PSQ/l MCIS

Technical Director 2002 - 2008

Managed a group of analyst’s to ensure deadlines were met, database quality was excellent. Also trained analyst in the Trillium product for Parsing data and house holding processes.

SR Analyst 1996 – 2002

Trained Jr analyst, responsible for accurate database builds, and timely deliveries. Managed changes to client’s databases as the need’s occurred. Analyzed new data files from client’s, and created processing steps and file maps, also created conversion processes for these files

Bank OF New Hampshire 1981 – 1996 Manchester NH

AVP Computer Operations

Responsible for managing the bank’s 24 X 7 computer operations division. This involved making sure all updates were completed and on schedule. Processing schedules were very strict and if not met carried stiff financial penalties.

First NH Banks 1972 – 1981 Manchester NH

Management Background

Instituted and directed a management system yielding integrated technology, budgets and performance.

Introduced long range technology planning with an emphasis on system life-cycle, and system migration, for the banking industry

Managed formal team building program changing traditional work practice.

Lead many business solutions efforts, which involved an intense interaction between technical and non technical groups at all levels of an organization.

Selected Accomplishment

Managed the design and implementation of a disaster recovery program that protected the integrity and continuity of the banks data processing and telecommunications environment..

Developed a process and procedure to transfer critical files and reports electronically between the bank and the Money Access Center (MAC) and the Federal Reserve Bank of Boston.

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