Customer Service Manager

Bryan carroll

Manassas, VA ***** 571-***-**** **********@***.***

Hard-working, driven professional seeking to acquire a position that will challenge me as a professional, expand on my educational and practical experience, as well as other areas of expertise.

Education

WINSTON-SALEM STATE UNIVERSITY – Winston-Salem, NC

Bachelor of Science in Sports Management Concentration in Mass Communications, Graduated Cum Laude 2008

WALDEN UNIVERSITY – Baltimore, MD

Currently enrolled in Master of Science in Mental Health Counseling, Expected Graduation July 2017

Key Skills

Highly skilled in Microsoft Office Suite 2010, Internet Explorer 9, Mozilla Firefox, PDF Split and Merge

Strong Analytical Thinking & Problem Solving

Proficient in TotalView Enrollment computer processing program

Data Entry

Help Desk Support/Troubleshooting Experience

Proficient in Windows Operating Systems XP, Vista, Windows 2000, Windows 7 Professional, Windows 8

Team Building / Working in a Team Setting

Public Speaking

Strong Interpersonal Skills

Customer Service Experience

Professional Experience

STONEWALL JACKSON HIGH SCHOOL

Secretary II, 07/13 to Present

Provided clerical and administrative support to the Assistant Principal on a daily basis.

Undertook responsibilities which included but are not limited to, answering phones, checking email, routing calls to school personnel and assisting students with a myriad of tasks, for example locating high school records and transcripts, processing daily attendance and parent information into the school’s database.

Varsity Assistant Coach Boys Basketball, 11/11 to Present

Assisted team in capturing a district title in 2013 and finishing with best win/loss record in school history, 19-7, during the 2012-2013 season.

Created and implemented strategic plans for each practice and encourage team play through cooperative drills.

Developed confidence and motivated every student-athlete to achieve academic success

Substitute Teacher, 12/12 to 06/13

Provided support in different academic programs for various classes

Assisted the administrative staff with assigned duties

Processing data for incoming students into the ESOL program.

ANACOMP

General Clerk I-Document Prep, 10/11 to 07/12

Organized employee files for various government clients ensuring accuracy.

Processed documents in a timely manner to consistently meet company goals set by team lead

K12.COM

Document Processor, 06/11 to 10/11

Had one of the lowest error ratings of all document processors

Performed data entry work inputting students enrollment documents into TotalView program

Responsible for file validation and processing enrollment documents in a timely fashion

Quality controlled documents (i.e. immunization records, birth certificates, enrollment forms, and special education documents) prior to uploading ensuring all documents were error free

MANASSAS PARK MIDDLE SCHOOL

6th Grade Math Specialist, 02/09 to 06/10

Monitored and engaged students with special needs using innovative methods and materials to produce effective learning experiences including cooperative learning, thematic instruction and differentiation

Created and executed daily lesson plans for students

Developed IEPs to determine each student’s learning ability and to help them become confident and reach their potential in core classes

Increased parental involvement in the overall instructional program

Implemented various classroom management techniques for student engagement, involvement, and cooperative learning

Long-Term Substitute Teacher

Taught Seventh grade Science, English, and Eighth grade History

Assisted in different academic programs in various classes

Assisted the administrative staff with front office duties

FOREST PARK SENIOR HIGH SCHOOL

Head Junior Varsity Boys Basketball Coach, 11/08 to 02/10

Worked closely with the Varsity Head Coach to develop and implement a productive feeder program.

Reviewed film with players in order to identify areas of improvement and strategize for upcoming games

Required all players to go to study hall ensuring the athletes kept their academic focus.

Head Freshmen Boys Basketball Coach

Worked on fundamentals with student athletes and planned strategizing for practices and games.

Videotaped and scouted for the varsity basketball team and presented reports and film to the head coach.

NAVY FEDERAL CREDIT UNION

Seasonal – Grounds Crew, 06/08 to 08/08

Maintained the outer physical infrastructure of the Navy Federal Credit Union Headquarters facility

Administered lawn treatments to grass, brushes, and trees surrounding the area

MANASSAS PARK PARKS & RECREATION

Internship – Athletic Specialist, 06/05 to 12/08

Coordinated and organized sports programs including Jr. NBA and Jr. WNBA.

Developed and implemented strategic lesson plans for the track and field program

Provided logistical support in the maintenance and accountability of all sports equipment by checking the use of equipment daily and ensuring every athlete had the proper equipment.

Admissions/Concessions Supervisor,05/07 to 08/07

Produced daily reports of all monies collected ensuring earnings and receivables were accurate before transferring monies to the Manassas Park City government

Managed employees by providing training in food services, work schedules, and monitoring performance daily

Child Care Supervisor,06/05 to 08/06

Developed and executed programs to keep children ages 5-11 engaged throughout the day through the use of various techniques and cooperative games.

Coordinated arts & crafts programs, field trips and delegated various tasks to employees.

community involvement

First Baptist Church

FBC Video Ministry, 12/10 to Present

Serve as production chief and observed staff responsible for the audio and visual of each service.

Select appropriated angles and audio for the final production of each service.

Edit and revise film, while handling the distribution of video copies to the community.

Manage a shooting schedule, lead and direct all levels of video shoots, and perform extensive levels of post-production editing and publishing

Perform video editing of the highest quality by capturing multiple types of video footage, performing edits, creating soundtracks, and applying visual effects

Work in collaboration with other clients and production staff to produce a variety of video products for broadcasting, compression output, DVD distribution, webcasting, and video streaming.

Oversee operation of small multi-camera studio

Winston-Salem State University

Men’s Basketball Manager, 08/05 to 05/08

Provided logistical support in the maintenance and accountability of all sports equipment by checking the use of equipment daily and ensuring each athlete had the correct equipment

Implemented various techniques, which enhanced student-athletes’ performance

Football Equipment Manager, 08/07 to 12/07

Provided logistical support in the maintenance and accountability of all sports equipment by checking the use of equipment daily and ensuring each athlete had the correct equipment

Implemented various techniques, which enhanced student-athletes’ performance.

Organized sports equipment before, during, and after all sporting events.

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