Service Administrator
Resume:
E-mail: ***************@*****.*** Tirupur – 641 652
Mobile: 938-***-****
Career Profile:
To grow with the organization which provides a platform to explore my knowledge and express my skill.
HR / Administration / Service Professional:
Decision maker, handled tasks in HRM / administration / employee relations sector at as senior management level with reputed Domestic / International Organization
A dynamic executive with over 7+ years of comprehensive experience in General Management, Facilities Management, Personnel Management
Cost effective professional, proficient in maintenance of facilities viz., Housekeeping, AMC for office equipments
Professional competencies in managing entire range of HR functions – Recruitment source and screen profiles using job portals, Wages and Salary administration
Core Competencies:
Strategic Planning
Administration / Employee Relations / Facilities Management
Handling a team of Service Admin
Additional Skills:
Language Skills: Fluent in English & Tamil
Computer Skills: Proficient in MS Office 2000, MS Work, Excel, PowerPoint, MS Outlook, Tally, Course of Desktop Publishing, HTML
ERP : RS Unify, Acsys Software v.e.1.008, SAP
Work Experience:
Irrigation Products International Pvt Ltd, Chennai Oct 2013 – Till Date
TANSTIA-FNF Service Centre, Chennai Feb 2011 – July 2012
Computer Age Management Services Ltd, Tirupur Aug 2007 – Jan 2009
P.K.G. & Sons, Tirupur Jun 2005 – July 2007
Educational Qualification:
B.Lib & Information Science - Annamalai University 2006 - 2007
B.Com. - Annamalai University 2002 - 2005
Personal Particulars:
Date of Birth : 29.03.1985
Martial Status : Married
Professional Experience:
Handling the entire spectrum of activities providing facilities support and efficient in housekeeping / pantry service / record management, facilities management, front office administration and coordination with other departments
Acting as one point contact for all administrative matters like time keeping and attendance, maintenance and repairs of company’s assets viz., air conditioner, fire extinguisher, telephone lines, mobile phones, logistics and courier service, and periodical bills for the same
Liaised with Vendors for effective deals and contracts for AMCs
Prepared monthly payroll statement for employees of Head office as well as branch office
Entrusted with the task of maintaining date base of all employees
Travel arrangements for the management staff and MD
Maintains all administration activities and organizing for meetings
Visiting cards for the management staffs, printing of stationery
Draft letters and dispatch of New year gifts to clients
Invitation letters for the NRI’s, Visa documentation, accommodation arrangement for the staff, guests and management, International Mobile Sim organized
Documents & Letters – Cataloguing and filling. Quotations – Receiving, analyzing and submitting notes to the management
Projects – Work order, Contract Review, Collecting inputs, Draft report, Verification and Final report.Maintains MIS & various databases.
Knowledge in ISO Works – Service – Advisory & Consultancy
Coordinates special projects and events, office activities, meetings arrangement for staff and conference
Attended in-services trainings to develop knowledge and skills of office work
Overall sales & Service activities, Claims management
Preparing various reports for sales & service activities like commissioning of new product, warranty calls, good will calls, AMC calls, daily, weekly, monthly sales report, service report as required by the management
Assisting in accounts, keying in of vouchers, maintenance of receipts etc. whenever required, petty cash management
Daily schedules. Planning indent. Login service calls. Maintains confidential files
Provide excellent customer service, handling queries
Organizing conferences and team get-togethers
Experience in Detail:
Irrigation Products International Pvt Ltd, Chennai Oct 2013 – Till Date
IPI (Irrigation Products International Pvt Ltd) is a company incorporated in 1993 with a view to provide technical knowhow and State-of-the-art products to support Golf, Sport Grounds, Landscape and Beautification of outdoor environment
Roles & Responsibilities:
Role : Executive – Admin
ERP : ESSL
Reported : HR & Managemenr
Liaised with Vendors for effective deals and contracts for AMCs
Maintenance of office assets, housekeeping management, facilities management, over all admin activities
Daily Bio-Metrix attendance report and branch attendance updation for Salary Process – ERP - ESSL
Role : Service Co-ordinator
ERP : SAP
Reported : Service Administrator
Receiving of complaints for services
To manage daily reports of the service engineer(s). To login calls in SAP.
To update the data with required reports and close the service calls within a period
Preparing of product binder for the new customers to know about products.
Promptly coordinating with the internal departments to give correct and timely reply to satisfy the customers
Weekly / Monthly report generation in SAP and send it to management
Coordinating with stores and inventory department to dispatch the required spares
Effectively communicating with customers for feedback after completion of service
Raising the invoices and follow-up for payments
TANSTIA-FNF Service Centre, Chennai Feb 2011 – July 2012
TFSC (TANSTIA – FNF Service Centre) is a collaborative venture between Tamil Nadu Small and Tiny Industries Association (TANSTIA) and Friedrich Naumann Stiftung für die Freiheit Germany, established to render supporting services to Micro, Small and Medium Enterprises.
Roles & Responsibilities:
Role : Executive – Front Office- Cum-Secretary
Reported : Director
To take notes from Superiors and type letters. To ensure good housekeeping and cleanliness of the Centre
All correspondence relating to Director/Chairman’s office, Telephone calls and other administrative activities
Travel Arrangements – Domestic & International tickets, International SIM Cards, Visiting Cards, Visa and documentation etc.
Admin – Handling cash payments like petty cash, bills, vouchers and general admin works
Computer Age Management Services Ltd, Tirupur Aug 2007 – Jan 2009
(CAMS) offers a comprehensive package of Transaction Processing and Customer Care services to the Mutual Fund industry, and has been constantly raising the bar in customer service since 1995.
Roles & Responsibilities:
Role : Executive - Operations Department
ERP : Acsys Software v.e.1.008
Reported : Regional Head – South Zone
Processing of application with respect to the mutual fund NAV’s
Preparation and consolidation of daily reports and transaction summary
Handling the cheques, registers, purchase, attendance etc.
Reimbursement of bills. Creditors Payment: - Process of Bills -Update the bills received to head office for payment - Dispatch the payment to creditors.
Maintaining Inward & Outward Registers for departments.
Assisting and handling the queries from customers regarding the funds
P.K.G & Sons, Tirupur Jun 2005 – July 2007 (Channel Partner of Hindustan Unilever Limited)
Hindustan Unilever Limited constantly enhancing brands to deliver more intense, rewarding product experiences. Invest nearly many billions, every year in cutting-edge research and development.
Roles & Responsibilities:
Role : Executive – Admin
Reported : Manager
Dealing with incoming and outgoing mails. Overall aspects of general office administration including copying, faxing, mailing and filing
Organizes and maintains file system, scans invoices/documents for electronic storage, and files correspondence and other records.
Roles & Responsibilities:
Role : Executive – Inventory
ERP : RS Unify
Reported : Stores Manager
Receives and inspects all incoming materials and reconciles with purchase order
Maintain customer services and facilities
Maintain stock, supplies and inventories
Maintenance of ledger
Generate Fortnightly / Monthly sales report
Billing to Vendor, Dispatch & Payment Followup
Thanks & Regards
SARANYA.S
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