Human Resources Manager

**** *. ******** ***.

Fresno, CA *****

Phone 562-***-**** (cell)

E-mail ******.**@*****.***

Tiffany Otis

Career Goals

Seeking an immediate, full-time position in Human Resources/Administration and/or Marketing and Advertising within a company that requires exemplary communication, leadership, employee and customer-oriented skills, and provides growth opportunities.

Summary of Qualifications

10 + years of experience in Human Resources, Marketing and Advertising, and Sales

Outstanding written and verbal communication skills

Extensive experience in screening possible candidates, scoring assessment tests, and onboarding

Experience in I-9, W-2 forms, and other documentation as required by law

Knowledge of California Labor Laws and fair practices

Extensive experience with ADP

Enjoy structure and implementing procedures

Great team worker and quick learner as well as highly creative

Immensely detail-oriented and organized

Thrive in a fast-paced environment and excel under pressure/deadlines

Possess a large range of problem solving skills from both the employer and employee sides

Extremely dedicated and reliable- always punctual if not early

Can complete tasks with limited to no supervision

Can type an excess of 70 wpm

Excellent computer skills- excellent with most computer programs

Incredibly strong sales background with immense success

Have passed in-depth background checks including through the F.B.I.

Professional Experience

05/19/2014- Current Manpower Fresno, CA

(Multiple Assignments)

04/27/2015- 08/03/2015 Community Catalysts of California Fresno, CA

Office Manager (35 hours/week)

Responsible for a multitude of H.R. responsibilities

Office Manager for the Fresno, Visalia, and Merced offices

Safety Coordinator for the entire Central Valley

Hosted monthly Safety Meetings with the Fresno office staff selecting topics of use to staff as well as their clients

Spoke on behalf of the Fresno Office in monthly Safety Conference Calls

Fleet Coordinator- I generated Fleet Vehicle Trip Sheets and made an Excel workbook to track fleets daily, also assigned fleet vehicles to employees to be used for client services

Approved weekly Timesheets for the Fresno staff (through ADP)

Submitted Weekly Fleet Fuel Reimbursements to the Corporate office previously approved by the Regional Manager as well as include the original gas receipts

Disbursed Petty Cash to employees for miscellaneous needs and keep accurate records, and submit them to the Corporate office monthly

Ordered monthly office and healthcare supplies and do monthly Office Safety, Office Hazard, and Fleet Vehicle Inspections

Organized employee personnel and client files

Generated Check Requests for all types of invoices

Operated under extremely limited to no supervision, (Additional responsibilities confidential)

10/29/2014- 11/10/2014 AT&T Fresno, CA

Tablet Technician (40 hours/week)

Reset tablets to factory settings and programmed them for student usage for schools in the Central Unified School District

Installed “Air Watch” to protect and limit students’ browsing capabilities

Troubleshot problematic tablets and resolved issues

07/16/2014- 10/17/2014 Federal Courthouse Fresno, CA

Support Staff for the Federal Probation Department (40 hours/week)

(Most responsibilities confidential)

Logged, packaged, and archived files to be shipped to storage

Created databases and spreadsheets to account for archived files

Scanned and updated files to replace physical files with digital

Assisted Supervisor with miscellaneous tasks

06/09/2014- 06/14/2014 Grundfos Fresno, CA

Human Resources/Payroll (40 hours/week)

Retrieved employee paystubs for the prior three years and boxed them for audit

05/19/2014- 05/30/2014 Bedrosians Tile and Stone- Corporate Office Fresno, CA

Accounts Receivable (40 hours/week)

Contacted Customers to obtain certificates needed for 2014 Audit

Created an Excel database to track the status of certificates

Informed the A/R team of changes in account locations, phone numbers, e-mails, contact persons, etc…

Rapidly and accurately alphabetized customer files

02/2011 – 05/2014 T.O. Management Fresno, CA

C.E.O., C.F.O., Owner and H.R. Manager (40 hours+/week)

Recognized, evaluated, and accepted new talent and helped them prepare for all facets of the entertainment industry

Taught individual and in-depth, educational seminars about the functionality of the industry

Informed clients of what needs to be done to suit their particular goals and walked them through each step, including putting together all of the legal documents they would need to participate (I-9s, etc…)

Continually and successfully acted as a liaison between clients and existing networks

Designed and oversaw their composite cards to be disbursed among different Agents/Agencies

Compiled client photo books as well as formatted and updated resumes along with securing work for clients

Maintained and cultivated multiple networks both among clients and industry connections

06/2009 – 10/2011 Mother Mary’s Clovis, CA

V.P. of Marketing and Advertising and Private H.R. Consultant (40 hours/week)

Constantly developed, planned, and presented marketing proposals from the ground up, all of which were decidedly used based upon the previous success of such

Created and implemented Marketing Plans

Managed fund raisers for the Fresno and Clovis School districts. Also came up with and implemented the idea of extending fund raisers to charities

Initiated radio, remote broadcasts which meant independently meeting and coordinating with the reps.

Increased revenue for the restaurant by independently creating networks and connections that have since sought out Mother Mary’s to cater for their clients

Contacted current clients on a monthly basis to follow-up and maintain relations

03/2010 – 08/2010 Department of Commerce, U.S. Census Bureau Fresno, CA

Enumerator (40 hours+/week)

(All information gladly provided)

06/2008 – 04/2010 A.I.S. Market Research Fresno, CA

Research Agent (40 hrs. per week)

(All information gladly provided)

02/2002 – 02/2008 The Parent Guide to Acting Los Angeles, CA

Talent Agent and Senior Member of H.R. (40 hours/week)

Promoted from Talent Scout (Talent Scout 02/2002-02/2003)

“Top in Sales” consecutively for five years

Responsible for the hiring, internal development, and when necessary, the termination of employees

Independently mediated temporary complications between employees and/or employees and their clients

Aided in the booking of numerous jobs for clients

Executive Authority only surpassed by co-owners at the time of departure

*Also part-time employment during Collegiate years

Education and Certifications

2001 – 2005 California State University Long Beach Long Beach, CA

Bachelor of Arts in Communication Studies (Emphasis in Interpersonal and Organizational Communication), Minor in Philosophy of Law (Specifically Business Law)

Collegiate Graduation Honors: University Honors Program, Cum Laude

Completion of Basic Federal and California Tax Law, Theory, and Practice (Nov. 19 ’13)

CTEC Certified (Course #: 2097-QE-0001)

Academic Honors/Clubs

Delta Delta Delta Alumna

CSULB Honors Program member- Fall ’01-‘05

Phi Eta Sigma Honor Society member- Fall ‘01-present

Alpha Lambda Delta Honor Society member- Fall ‘01-present

National Society of Collegiate Scholars (NSCS) Honor Society member- Fall ‘02-present

Golden Key Honor Society member- Spring ‘04-present

Dean’s List and President’s List every semester- Fall’01-Spring ‘05

Relevant Courses Taken and Completed

Personnel Management

Business Management

Business Ethics

Business Law

Verbal and Non-verbal Communication Skills

Business and Non-business Etiquette

Semester long, private, University Honors Leadership class taught by President Robert Maxson of C.S.U.L.B.

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